gsadennis2015
New member
all the complaints about klim and other high-priced gear companies i've seen on the forum for not honoring their warranties prompts this messge: buy firstgear! this is a first rate company with xlnt products, xlnt value and incredible warranty.
i had a very minor issue with my remarkable kilimanjaro jacket which i wrote to them about. i did not mention warranty or ask for anything. they told me i had a 5 year warranty and requested pictures. two days later i received a brand new, 2017 model, $400 jacket. all in just 5 days.
3 years ago (when i made all my initial firstgear purchases) i had a more serious problem with overpants while on the trans-labrador highway. no questions asked, they sent me new pants to a place i would be at and saved me from the northern weather.
when i started riding 3 years ago i was stunned at the prices of almost everything related to our motorcycles. thousand dollar jackets, eight hundred dollar pants seemed crazy then and even crazier now. those products are probably pretty good, but not good enough if at those stratospheric prices they fail to faithfully honor their warrany or worse, fail to live up to your expectations. no such problems with firstgear.
i had a very minor issue with my remarkable kilimanjaro jacket which i wrote to them about. i did not mention warranty or ask for anything. they told me i had a 5 year warranty and requested pictures. two days later i received a brand new, 2017 model, $400 jacket. all in just 5 days.
3 years ago (when i made all my initial firstgear purchases) i had a more serious problem with overpants while on the trans-labrador highway. no questions asked, they sent me new pants to a place i would be at and saved me from the northern weather.
when i started riding 3 years ago i was stunned at the prices of almost everything related to our motorcycles. thousand dollar jackets, eight hundred dollar pants seemed crazy then and even crazier now. those products are probably pretty good, but not good enough if at those stratospheric prices they fail to faithfully honor their warrany or worse, fail to live up to your expectations. no such problems with firstgear.