Cycleworks Sales

SCBuckeye said:

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I, again, am at a loss to follow the thoughts here! ???? Nothing I have said, has been even close to un-civil in this thread, nor has anything I said meant to be sarcastic or whatever.

I just believe that buyers have certain rights and expectations and being served by the vendor is one of them. I understand that there can be extenuating circumstances from time to time, but the people who have sent money to purchase items ought to be kept apprised of the situation and then allowed to do what they want!

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happy wanderer said:

SCBuckeye, I think the last sentence in your post " In this case, the customer got shafted! " is off the mark. No one got "shafted". The customer got his money back, the vendor lost a sale. I seriously doubt Dan's purpose in life is to go around shafting people and I think that if he could manage everything on his plate right now Cycleworks would be in much better shape to do business normally. But that is not his situation. Apparently he has a full time job and has had to move the business twice recently. I'm not making excuses for his poor communication skills as I have experienced them myself with unanswered emails as to why the steering head bearing puller tool bent badly the first time I used it due to soft metal washers and instructions that are lacking in clarity. But I do get why he never answered me and that it is probably because he's up to his arse in alligators at the moment. Hopefully that situation improves for him and I wish him well. We all should because us home wrenchers need guys like Dan to do well.

"Still a man hears what he wants to hear and disregards the rest..." Simon and Garfunkel

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SCBuckeye said:

When I say got "Shafted" that does not necessarily mean that he lost is money. What I mean is that the customer didn't get the reasonable service that any customer should expect! That didn't even come close to happening here. I am sure that there can be extenuating circumstances that can be used for excuses, and sometimes justifiably so. But . . . the customer is rightfully due an explanation and not have his requests for info simply ignored!

BTW, I see you quote the famous philosophers, Simon and Garfunkel! Wow, that's deep!

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