Results 1 to 15 of 15

Thread: Roadside Assistance?

  1. #1
    Registered User crucian's Avatar
    Join Date
    Jun 2017
    Location
    St. Croix, Virgin Islands
    Posts
    99

    Roadside Assistance?

    I'm a new member as of 6/21/17 and opted in for Roadside assistance. Even though my "card" won't arrive until long after I'm "gone", Ray was kind enough to provide my member number via email as it is yet to be posted as an online membership card that I can print, (as of 07/08/17).

    So, let's pretend I'm halfway between somewhere and nowhere and have a breakdown requiring assistance. After searching the site from my home computer I'm unable to locate contact information on who or where, or how to obtain roadside? Do I call the MOA phone number and cry? Just kidding but info to access the add on that I opted into with my membership, I can't locate. I will depart with onboard rescue tools but what to I do if they prove insufficient?

    Just a gentle suggestion. To attract new members, you might consider a "New Member" package that would, on a timely basis include a membership card (with number) and a guide to "extra" services purchased. I would love to merge into this organization but the front end is not a hug, not even close. You could easily charge an extra ten dollars for a first time package to speed the number/card process and provide a PDF for new members.

    Guidance please on RS Assistance.

    Thank you

    Thomas

  2. #2
    Registered User crucian's Avatar
    Join Date
    Jun 2017
    Location
    St. Croix, Virgin Islands
    Posts
    99
    So I did locate "Roadside Assistance' under Tools but that was all about the Tire Replacement option, which I did not "opt" into.

    How do I obtain simple roadside assistance, if required?

    Thanks

  3. #3
    Liaison 20774's Avatar
    Join Date
    Sep 2005
    Location
    San Antonio, TX
    Posts
    20,671
    Is this the program you signed up for?

    http://www.bmwusa.com/Standard/Conte...ssistance.aspx

    Says:

    To receive covered assistance in the event of a breakdown, contact BMW Roadside Assistance directly at its toll-free number: 800-332-4BMW (800-332-4269).
    Kurt -- Forum Liaison ---> Resources and Links Thread <---
    '78 R100/7 & '69 R69S & '52 R25/2
    mine-ineye-deatheah-pielayah-jooa-kalayus. oolah-minane-hay-meeriah-kal-oyus-algay-a-thaykin', buddy!

  4. #4
    Debbie's Servant Lee's Avatar
    Join Date
    May 2003
    Location
    SW Iowa
    Posts
    6,483
    Quote Originally Posted by crucian View Post
    I'm a new member as of 6/21/17 and opted in for Roadside assistance. Even though my "card" won't arrive until long after I'm "gone", Ray was kind enough to provide my member number via email as it is yet to be posted as an online membership card that I can print, (as of 07/08/17).

    So, let's pretend I'm halfway between somewhere and nowhere and have a breakdown requiring assistance. After searching the site from my home computer I'm unable to locate contact information on who or where, or how to obtain roadside? Do I call the MOA phone number and cry? Just kidding but info to access the add on that I opted into with my membership, I can't locate. I will depart with onboard rescue tools but what to I do if they prove insufficient?


    Thomas
    I have a bike with warranty now and have BMW roadside assistance and no longer have the MOA plan.
    2 years ago when I had the MOA plan the number was 866-454-4260
    You also need a Plan letter, A, B, C ect, plus a Code number.

    Email Ray, he's very helpful, and he should be able to provide the Plan and Code info.
    ray@bmwmoa.org
    Lee
    2016 R1200RS
    MOA # 30878
    Past BMW Bikes: 2011 K1300S, 2003 K1200RS, 1991 K75S, 1987 K75T, 1984 R100RT

  5. #5
    Registered User crucian's Avatar
    Join Date
    Jun 2017
    Location
    St. Croix, Virgin Islands
    Posts
    99
    Quote Originally Posted by 20774 View Post
    Is this the program you signed up for?

    http://www.bmwusa.com/Standard/Conte...ssistance.aspx

    Says:
    No, I paid extra for the MOA membership that included roadside, but not tires. Thanks for your reply and I'll try to sort it out.

  6. #6
    Registered User crucian's Avatar
    Join Date
    Jun 2017
    Location
    St. Croix, Virgin Islands
    Posts
    99
    Quote Originally Posted by Lee View Post
    2 years ago when I had the MOA plan the number was 866-454-4260
    You also need a Plan letter, A, B, C ect, plus a Code number.
    Thanks for the number. Plan letter? A? B? C? CODE NUMBER? Now I am truly confused.

    I'll wait until tomorrow, call the number and see what I can sort out.

    Thanks for your reply

  7. #7
    Debbie's Servant Lee's Avatar
    Join Date
    May 2003
    Location
    SW Iowa
    Posts
    6,483
    Quote Originally Posted by crucian View Post
    I'll wait until tomorrow, call the number and see what I can sort out.

    Thanks for your reply
    The MOA office number is 864- 438-0962
    Ask for Ray Tubbs
    Lee
    2016 R1200RS
    MOA # 30878
    Past BMW Bikes: 2011 K1300S, 2003 K1200RS, 1991 K75S, 1987 K75T, 1984 R100RT

  8. #8

    Roadside Assistance is impossible

    I have been trying to initiate a claim for 4 days. I had to go ahead and purchase a tire prior to preauthoriztion, still not hearing anything from them. Left many voice messages and emails. I should have known that the business of insurance is to ignore or deny claims. What a scam!

  9. #9
    Fortis Fortuna Adiuvat Omega Man's Avatar
    Join Date
    Jan 2010
    Location
    Mansfield,MA
    Posts
    14,299
    Quote Originally Posted by cycleit2008 View Post
    I have been trying to initiate a claim for 4 days. I had to go ahead and purchase a tire prior to preauthoriztion, still not hearing anything from them. Left many voice messages and emails. I should have known that the business of insurance is to ignore or deny claims. What a scam!
    Is this warranty roadside assistance or the tire assistance provide under the (optional upgrade) membership?
    The service under the upgraded membership has (by all reports) very well received.
    OM
    "You can do good or you can do well. Sooner or later they make you choose." MI5
    Mod Squad
    2009 F800GS 1994 TW200

  10. #10

    RoadSide Assistance Coverage question

    I will only renew my membership if I can find value in the programs you receive as a member. Has anyone from North Carolina had a request for Roadside Assistance in North Carolina?
    The Nations Safe Driver website seems to imply that you need to make an appointment in NC to use it. I've got a question out to BMW MOA Membership about this but I would love to hear real experiences.
    Also, has anyone used the tire coverage for a trike or a URAL?

    Here is the link in question:
    https://www.nsdmc.com/NSD_OGK/produc...port-avail.asp
    Lisa Malachowsky, "Ex" MOA Director
    2014 BMW R1200GSW-L / 2016 BMW R1200RTW-Low / 2017 Ural Gear-Up
    lisa.malachowsky@gmail.com

  11. #11
    Registered User natrab's Avatar
    Join Date
    Sep 2012
    Location
    Antioch, CA
    Posts
    359
    We've used the roadside assistance before for towing and it worked well (extremely well actually. They were able to get us a tow in SF when AAA was still searching and saying they couldn't find anyone available).

    On our last trip, we had a tire replacement and this is proving to be a big PITA. My wife got a flat in Oregon on a Sunday. Our only way to fix it was to buy a tire at Cyclegear and find a small shop to replace it. We got approval (an extremely long and painful process on the phone that also pissed of the shop) and submitted all their documents and now they're telling us the invoice from the shop won't count because it says "Work Order" at the top. It has a list of what was done with corresponding price, but they say it isn't itemized. It says the bike year, make, and model, but they say it doesn't have vehicle information. Overall it just seems like they are trying to nitpick us and get us to give up on being reimbursed. I think when this is all done I'm going to file a complaint with the insurance commissioner. I'm just not sure whether to do it here or in the state where the flat occurred.

    After all this, we are debating keeping the roadside service.
    Current rides: 2013 R1200RT 90th - 98k miles & 1996 R850R - 28k miles
    Previous BMWs: 2016 R1200RT, 2012 R1200GS Rallye, 2011 R1200RT-P, 2007 R1200S, 2006 R1200RT

  12. #12
    Registered User
    Join Date
    Jul 2017
    Location
    Waco, TX
    Posts
    151
    I was thinking about signing up for the tire and roadside when my membership renews but now I'm having 2nd thoughts.

  13. #13
    MOA Life Member t2moyer's Avatar
    Join Date
    Sep 2004
    Location
    Birmingham, AL
    Posts
    652
    Quote Originally Posted by natrab View Post
    We've used the roadside assistance before for towing and it worked well (extremely well actually. They were able to get us a tow in SF when AAA was still searching and saying they couldn't find anyone available).

    On our last trip, we had a tire replacement and this is proving to be a big PITA. My wife got a flat in Oregon on a Sunday. Our only way to fix it was to buy a tire at Cyclegear and find a small shop to replace it. We got approval (an extremely long and painful process on the phone that also pissed of the shop) and submitted all their documents and now they're telling us the invoice from the shop won't count because it says "Work Order" at the top. It has a list of what was done with corresponding price, but they say it isn't itemized. It says the bike year, make, and model, but they say it doesn't have vehicle information. Overall it just seems like they are trying to nitpick us and get us to give up on being reimbursed. I think when this is all done I'm going to file a complaint with the insurance commissioner. I'm just not sure whether to do it here or in the state where the flat occurred.

    After all this, we are debating keeping the roadside service.
    Just sent you a direct email. If you can respond to that, I will address this with our roadside provider and work to expedite your claim. From what you describe above, it should be paid and if so, it will be.

    Ted
    Ted Moyer
    '12 DL650, '06 R1200RT, '78 R100RS Motosport, '72 XL250, '83 RZ350, '94 KLX650, '80 GS850G

  14. #14
    Registered User natrab's Avatar
    Join Date
    Sep 2012
    Location
    Antioch, CA
    Posts
    359
    Quote Originally Posted by t2moyer View Post
    Just sent you a direct email. If you can respond to that, I will address this with our roadside provider and work to expedite your claim. From what you describe above, it should be paid and if so, it will be.

    Ted
    Replied. Thanks for reaching out.
    Current rides: 2013 R1200RT 90th - 98k miles & 1996 R850R - 28k miles
    Previous BMWs: 2016 R1200RT, 2012 R1200GS Rallye, 2011 R1200RT-P, 2007 R1200S, 2006 R1200RT

  15. #15
    Registered User lkchris's Avatar
    Join Date
    Mar 2003
    Location
    Albuquerque, NM
    Posts
    6,286
    Have roadside assistance along with Dairyland motorcycle insurance.

    https://www.dairylandinsurance.com/motorcycle
    Kent Christensen
    21482
    '12 R1200RT, '02 R1100S, '84 R80G/S

Similar Threads

  1. MOA Roadside assistance. Anyone use it?
    By lacofdfireman in forum Motorrad
    Replies: 22
    Last Post: 04-06-2015, 02:16 AM
  2. roadside assistance??
    By 26667 in forum Motorrad
    Replies: 14
    Last Post: 01-19-2014, 03:32 PM
  3. BMW Roadside assistance?
    By 92205 in forum Motorrad
    Replies: 5
    Last Post: 11-19-2013, 02:08 PM
  4. BMW Roadside Assistance ?
    By PittsDriver in forum Motorrad
    Replies: 10
    Last Post: 11-12-2013, 03:41 AM
  5. Roadside assistance
    By apopj in forum Campfire
    Replies: 2
    Last Post: 07-26-2006, 07:05 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •