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Thread: Shout out to A&S for helping out in a timely way

  1. #1
    Boxers uber alles sagerat's Avatar
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    Shout out to A&S for helping out in a timely way

    I was riding my 2009 R1200GSA from Central Orygun to SoCal and back last week when at my rest stop at I-5/CA 58 I got the dreaded "LAMPF!" as my GSA had devoured another light bulb. I proceeded up to Kettleman City and pulled in about 4 p.m. and got a room for the night as planned. Next day I used my Sena 20s to call A&S BMW in Rosedale (it's just E of Sacramento) and said I needed a low-beam bulb changed. (Quick digression: I can work on my Ural and my KLR. The GSA's headlight set-up and its infernal wire gate has defeated me more than once. I know it's seemingly shameful, but with my hamfisted mitts, I've learned to let the pros do some tasks). They said they were busy, but said they'd take care of it as I was traveling.

    Art checked me in, directed me to place to hang gear and get water, gave me discount coupons for in-store purchases, and as it was a Saturday, said it might take up to four hours, which was perfectly understandable. He also gave me names and locations of places to eat and that A&S also helps out with Uber. I went to magazine rack to catch up on some riding mags and didn't even finish the third article when my bike was ready. In and out in an hour, but did find time to buy a couple of those mini-fish eyes for mirrors.

    Great experience, great service department, and great folks.

    (And if it had happened at night, for just such an emergency I have a spare bulb in my top case along with a Petzel headlamp as in an emergency I'd give the bulb swap a go. For non-emergencies, I go to a dealer.)

  2. #2
    Liaison 20774's Avatar
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    Thanks for the post! Good to know there are helpful people out there!!
    Kurt -- Forum Liaison ---> Resources and Links Thread <---
    '78 R100/7 & '69 R69S & '52 R25/2
    mine-ineye-deatheah-pielayah-jooa-kalayus. oolah-minane-hay-meeriah-kal-oyus-algay-a-thaykin', buddy!

  3. #3
    Fortis Fortuna Adiuvat Omega Man's Avatar
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    OM
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  4. #4
    Registered User 58058D's Avatar
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    They have been my dealer since '91 and have helped out in several unusual situations I have found myself in, as well as the run of the mill stuff for nearly 26 years now! I have seen many people come and go over the years (normal attrition in my view), but Randy Felice (his father Tony and mother Adrienne before him) and his staff have always stepped up to the plate for me. Glad to hear they did you well!!
    Jim Douglas '00 K1200RS >138,000 miles -- Black, 01/10/2000 to present
    Gone: White '09 K1300S sold @ 22k mi, Black '93 K1100RS traded @ 78k mi, Red '85 K100RS sold @ 44k mi, '06 Kaw 650R chrome yellow track bike sold http://www.seagullbb.com/

  5. #5
    I often read of disatisfaction with dealerships, often with no name attached. I am pleased to read a good report that actually names the dealership. A&S is indeed one of the good ones!
    Paul Glaves - "Big Bend", Texas U.S.A
    "The greatest challenge to any thinker is stating the problem in a way that will allow a solution." - Bertrand Russell
    http://web.bigbend.net/~glaves/

  6. #6
    Registered User ExGMan's Avatar
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    I've never used A&S for service, but have bought a few things through their large Internet parts and accessories operation. If you get on their mailing list, they usually have two 15% off almost everything sales...one around Thanksgiving and another around Christmas. Kirk is the person who handles the operation (I think) and he's been very helpful.
    John Gamel
    2015 Ebony Metallic R1200RT
    BMW CCA 2006 - Present; BMW MOA 2009-Present
    Walt Kelly: "We have met the enemy, and he is us."

  7. #7
    Registered User jagarra's Avatar
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    I have been using A&S for my BMW parts since I have had one, now 2. In fact I use them before I contact the local dealer for parts, they never have them in stock anyway.
    They started a great new benefit last year, FREE SHIPPING. Before it was given over a certain $$ amount, now it's on everything.
    1994 R1100RS-(5/93)-,1974 R90/6 built 9/73,--1964 Triumph T100--1986 Concours

  8. #8
    Left Coast Rider
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    Over the years A&S has found multiple ways to lighten my wallet - with my full cooperation.

    Their online catalogue is like honey to a bear when the rains of winter arrive where I live. From my perspective they're a dedicated dealer with excellent service.

  9. #9

    A bit farther north is a gem too

    Up the road from A&S Cycles is Ozzie's BMW in Chico. Ozzies is a small shop well known regionally for being capable and very customer friendly. They are very responsive to urgent needs and are excellent where fair warranty coverage can be utilized. The Chico, California store was started by Ozzie Aur, German born racer of vintage BMWs in Europe and the US, moving here with wife Emmi in 1961. Ozzie passed away a couple of years ago and his I think grandson and I assume Emmi now manage the shop. They sport two very experienced BMW-certified mechanics and a seriously helpful and friendly front office staff. I've purchased one used and one new Beemer from them and couldn't be happier ;o)

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