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Thread: Supporting My Local BMW Dealers

  1. #1
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    Supporting My Local BMW Dealers

    I try to support the dealer where I bought my bike, but sometimes I think I'm being taken advantage of, at least to some degree.

    A specific example I can discuss is with tire replacement. I had two Michelin Pilot Road 4 GT's put on the bike last spring and was charged (with taxes) $800 by my dealer. Looking at the invoice, it seemed to me that the dealer had marked up the two tires by a total of around $150 over what I would pay for the tires if I bought them elsewhere.

    I need tires again now, so I contacted all of the BMW dealers in the area (I'm lucky enough to have access to 5!) to get quotes and they all came in in the same ball park (+/- $75).

    But, I've now found a non-BMW service shop with a great reputation, who have a BMW certified master mechanic, and they are doing them for me for $600. I spoke to the guy at the non BMW shop and he knows his stuff.

    Am I expected to pay a $200 surcharge to support my dealer?

    I have a similar issue with some of the basic service visits (oil changes with a few other simple tasks) seem to run $300 or more. I'm still going to the dealer for those because the bike is still under warranty, but I'm strongly leaning to going with non-dealer servicing once the warranty is up - at least for the things I would consider simple.

    What do you guys think?
    Bob
    2014 R1200RT

  2. #2
    Liaison 20774's Avatar
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    Quote Originally Posted by bobs_one View Post
    What do you guys think?
    I own older bikes, so my approach is going to be different than yours. I kind of feel that I need to support them in order to continue to have this type of support in the future.

    But also, I think I've cultivated a bit of a relationship...I'm recognized each time I show up, I spend time with the parts guy, and get to know others in the store. On more than several occasions, I've been given special rates, had something shipped to the store overnight for no additional charge, let something slide on an inspection if I promised to take care of it, etc. These kind of things may or may not have a price associated with it, but the fact that I'm getting the benefit of the doubt sometimes seems worth the additional money I may be spending in the store. As I said, I'm more about the longer view of supporting my older bikes.
    Kurt -- Forum Liaison ---> Resources and Links Thread <---
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  3. #3
    Ed Kilner #176066
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    We likely have the same dealer, certainly the same 5!

    In Canada we get hosed big time for tires it seems. $500 for a rear PR4 last year, installed. My friend in BC on Vancouver Island says the locals all buy their tires in the US. The US companies all know how to ship to Canada in that area at least.
    Ed
    2015 R1200RT; 2011 R1200RT RIP; 2000 Triumph 900 (sold)
    http://triumphantsblog.blogspot.ca/

  4. #4
    Left Coast Rider
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    Quote Originally Posted by BMW Triumphant View Post
    We likely have the same dealer, certainly the same 5!

    In Canada we get hosed big time for tires it seems. $500 for a rear PR4 last year, installed. My friend in BC on Vancouver Island says the locals all buy their tires in the US. The US companies all know how to ship to Canada in that area at least.
    Correction (and don't take this personally): In Canada YOU get hosed big time.....

    I just paid $400 for a pair of Dunlop Roadsmart 3 - from my dealer. And that's competitive with US online pricing after exchange. Installation is $75.

  5. #5
    JohnWC
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    [QUOTE Am I expected to pay a $200 surcharge to support my dealer? [/QUOTE]

    What do I think....No. Some people seem to constantly fret about "supporting their dealer", like BMW is running a charity for those of us riding the bikes, and we all need to chip in so the company and dealerships don't go belly up. Are they in that dire of straits? Who would of thought?

    BMW motorcycles, parts, accessories, gear, are all priced to make a nice healthy profit. That's fine. I know they are in it to make money. And I get a sense that the vast majority of BMW riders have all work done at a dealership. So they appear to be getting plenty of money. Hence I don't feel the need to give them mine also, unless absolutely necessary. If a dealership feels hurt because I won't fork over $300 for an oil change, or $500 for a tire, well, I will loan them my handkerchief.

  6. #6
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    Support your local indy shops. Dollars to donuts, these folks are way more motivated to treat you right. Then, you can live happily ever after. I have no love or support for any dealer who would charge $ hundreds for an oil change. Give your head a shake!

  7. #7
    RK Ryder
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    Thought that it would be decent to support the dealer that I bought my last bikes from and since they had some work to complete under warranty I told them to do an oil change. Normally I change my own oil and after $155 for a dino oil change, I quickly returned to changing my own oil.

    I've dealt with several Ontario dealers and unfortunately I have felt taken by all of them; hence I try to do most of the work on my bikes myself. Until the Cdn dollar fell, I was always pleased with a BMW dealership across the border, with both the workmanship and the price, but for now, the exchange rate is just too great to make it worthwhile.
    Paul
    Retired and riding my RTs, the '87 K100 & the '98 R1100 !
    Niagara Riders #298 & Knights of the Roundel #333

  8. #8
    Registered User Blacque Jacque Shellacque's Avatar
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    Hey neighbor. Buy your tires at the January MC show in Mississauga. (Michelin P4's $430 tax in) Remove the wheels are bring them to Gators in Ajax for mounting. $50.
    A few years ago I priced tires at the local BMW dealer. I was quoted MSRP. I suspect all the dealers in the GTA charge MSRP. Why wouldn't they? You should PM me, I am also in Pickering.

    BTW. That nice local BMW dealer also owns a few other dealerships. Infiniti, Volvo, Lexus, Land Rover, Jaguar, and Chrysler.

  9. #9
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    Try asking your dealer for internet prices, mine matches, but understand your gonna pay at least 90 minutes labor for mounting and balancing.

  10. #10
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    I'll support the local dealer...but only when they are willing to be competitive. I just ordered some Metzeler 01s for my F800GT. When I called the local dealer, I had the Motorcycle Superstore page open so I'd know what their price was. The price from the dealer was about $150 more per tire. The sound of crickets chirping came from my end till I mentioned that the price was different at Motorcycle Superstore. They asked what the price was...and matched it.

    I expected to have them make up the difference in the installation...but they didn't. Installation was $40 for each wheel. That's taking them off the bike, mounting the new tires and balancing them and reinstallation.

    If they couldn't come down enough in the price, I was willing to go elsewhere. The local Ducatti dealer offers a similar price for installation and will accept drop-shipped tires for you.

    If I hadn't done my research, I'd have paid a lot more for the new tires.

    Chris
    Elnathan - 2014 BMW F800GT
    IBA# 49894 True Rounder = 0-20's - Rounder -- to -- 100's+ Red Hot Rounder
    John 14:6

  11. #11
    Tires are a tough business. There is usually an unrealistically high MSRP that is basically meaningless since the street price is so well established, but many dealers use this MSRP anyway. A dealer using the MSRP will end up charging $600 or more for a tire change because the tires are going to be close to double the street price.

    Some shops won't install tires they don't supply. I have talked to one such shop that said their insurance (under that state's law) did not provide adequate liability coverage for installing customer-supplied tires. State law made them liable for the consequences of a tire issue but insurance would only cover it if they purchased the tire new through their distribution channel.

    Tires are not that hard to install yourself, or with buddies using a communal tire changer.
    Anton Largiader 72724
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    Virginia Motorrad Werkstatt BMW motorcycle service and repair in central Virginia

  12. #12
    Registered User 36654's Avatar
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    Quote Originally Posted by AntonLargiader View Post
    Tires are a tough business. There is usually an unrealistically high MSRP that is basically meaningless since the street price is so well established, but many dealers use this MSRP anyway. A dealer using the MSRP will end up charging $600 or more for a tire change because the tires are going to be close to double the street price.

    Some shops won't install tires they don't supply. I have talked to one such shop that said their insurance (under that state's law) did not provide adequate liability coverage for installing customer-supplied tires. State law made them liable for the consequences of a tire issue but insurance would only cover it if they purchased the tire new through their distribution channel.

    Tires are not that hard to install yourself, or with buddies using a communal tire changer.
    Anton,

    Even with car tires, the MSRP story is the same. A good tire shop quotes the online (i.e., TireRack, CompAcc, etc.) price and cost to install. Doing otherwise, just begs the question of .......why is the customer coming to you?

    My only issue with the installation cost is ......... why do I need a "BMW Certified Mechanic" to mount and balance a tire? Where's the minimum wage part-time high school/college student guy (like I was) that can run the tire changer and balancing machine? As you point out.......that job isn't that hard and it would be a waste of more skilled manpower. It also provides someone to sweep the floor, empty the trash, do oil changes, wash bikes...........
    Cave contents: 16 R12RS, 13 Toyota Tacoma, 03 Simplicity Legacy, 97 Stihl FS75, Dewalt DW625 & SawStop PCS175
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  13. #13
    Quote Originally Posted by 36654 View Post
    My only issue with the installation cost is ......... why do I need a "BMW Certified Mechanic" to mount and balance a tire?
    Because it's a repair to a BMW motorcycle that is being performed at a BMW motorcycle dealership? Besides the wheel itself, the job often involves removal of exhaust, brake and bodywork components. There's a correct procedure, including tightening torques. If you have no expectation that the tire guy should know this stuff, there's no reason to go to a dealership.

    Also, the cost difference within the dealership (or any shop) between having a top-level guy do it or having a helper do it isn't that great. The hourly rate reflects the cost of having the whole facility there in the first place: people, insurance, equipment, real estate, etc.
    Anton Largiader 72724
    Tech articles
    Virginia Motorrad Werkstatt BMW motorcycle service and repair in central Virginia

  14. #14
    Quote Originally Posted by bobs_one View Post
    I try to support the dealer where I bought my bike, but sometimes I think I'm being taken advantage of, at least to some degree.

    A specific example I can discuss is with tire replacement. I had two Michelin Pilot Road 4 GT's put on the bike last spring and was charged (with taxes) $800 by my dealer. Looking at the invoice, it seemed to me that the dealer had marked up the two tires by a total of around $150 over what I would pay for the tires if I bought them elsewhere.

    I need tires again now, so I contacted all of the BMW dealers in the area (I'm lucky enough to have access to 5!) to get quotes and they all came in in the same ball park (+/- $75).

    But, I've now found a non-BMW service shop with a great reputation, who have a BMW certified master mechanic, and they are doing them for me for $600. I spoke to the guy at the non BMW shop and he knows his stuff.

    Am I expected to pay a $200 surcharge to support my dealer?

    I have a similar issue with some of the basic service visits (oil changes with a few other simple tasks) seem to run $300 or more. I'm still going to the dealer for those because the bike is still under warranty, but I'm strongly leaning to going with non-dealer servicing once the warranty is up - at least for the things I would consider simple.

    What do you guys think?
    Guess I need to increase the rates I charge my buddies for doing them in my basement. $25 tire with balancing might be a little cheap.

  15. #15
    FUKENGRUVEN SURVIVOR akbeemer's Avatar
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    Heck, I change tires for free for friends and strays.
    Kevin Huddy
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