jeffkruger
New member
I recently upgraded laptop. My older laptop was running Vista Business OS and the new one is running Windows 10. When I download the utility onto the new laptop and run the .exe the window that tells you to connect the GS911 shows up very briefly and then goes away. I have tried running the computer in Windows 7, 8 and Vista compatibility modes and that didn't make a difference. The new laptop has a high end graphics card (GTX1060) and I tried turning it off and using onboard graphics and that didn't do anything. I've tried different screen resolutions. I've deleted and re-downloaded the download utility several times. It's always the same, the window opens very briefly and goes away.
I ran the software on my older laptop yesterday and hooked up the GS911 and everything ran great so I know everything seemed to be working as it should. It must be something with Windows 10 or a particular setting? Any advice or thoughts on things to try would be most appreciated.
I ran the software on my older laptop yesterday and hooked up the GS911 and everything ran great so I know everything seemed to be working as it should. It must be something with Windows 10 or a particular setting? Any advice or thoughts on things to try would be most appreciated.