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Thread: GS911 Download Utility won't run

  1. #1
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    GS911 Download Utility won't run

    I recently upgraded laptop. My older laptop was running Vista Business OS and the new one is running Windows 10. When I download the utility onto the new laptop and run the .exe the window that tells you to connect the GS911 shows up very briefly and then goes away. I have tried running the computer in Windows 7, 8 and Vista compatibility modes and that didn't make a difference. The new laptop has a high end graphics card (GTX1060) and I tried turning it off and using onboard graphics and that didn't do anything. I've tried different screen resolutions. I've deleted and re-downloaded the download utility several times. It's always the same, the window opens very briefly and goes away.

    I ran the software on my older laptop yesterday and hooked up the GS911 and everything ran great so I know everything seemed to be working as it should. It must be something with Windows 10 or a particular setting? Any advice or thoughts on things to try would be most appreciated.

  2. #2
    Liaison 20774's Avatar
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    Jeff -

    Have you confirmed that the laptop meets the minimum requirements for Windows operation? Hard to believe that it doesn't, though.

    http://www.hexcode.co.za/products/gs...c-requirements

    As for installation, I wonder about installing as Administrator. Times past, you'd have to right click and be sure you were in Admin mode. Or maybe when you install on the laptop, right click and install as Admin.
    Kurt -- Forum Liaison ---> Resources and Links Thread <---
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    Thanks for the thoughts 20774. I have ran it as administrator and the laptop more than meets the requirements. Windows 10, 16GB ram, Intel i7, etc. It's a pretty loaded up modern laptop.

    I have tried all of the settings I can think of. I have ran the compatibility utility in Windows and it hasn't come up with anything. It's really odd how the window just goes away. If it was a resolution or display issue I think it would stay but just look odd. It opens up, is there for maybe two seconds, and then it's gone. No other programs running or other windows open.

  4. #4
    rabid reader dbrick's Avatar
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    I'd post about this on the GS911 Forum and see what other users and HexCode might say.
    David Brick
    Santa Cruz CA
    2007 R1200R

  5. #5
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    I have posted in the Hex Code forums and also sent them an email yesterday. Hoping I hear from them tomorrow. In the meantime I have the old laptop that I can use, but it's frustrating to not be able to get it going on the new one.

  6. #6
    Debbie's Servant Lee's Avatar
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    Quote Originally Posted by jeffkruger View Post
    I have posted in the Hex Code forums and also sent them an email yesterday. Hoping I hear from them tomorrow. In the meantime I have the old laptop that I can use, but it's frustrating to not be able to get it going on the new one.
    Hexcode should be able to help. They have been good at answering my emails.
    I have a Windows 10 laptop I use with my red wifi GS911.

    I wonder if it's a problem with a pop up blocker.
    Last edited by Lee; 02-05-2017 at 08:39 PM.
    Lee
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    Past BMW Bikes: 2011 K1300S, 2003 K1200RS, 1991 K75S, 1987 K75T, 1984 R100RT

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    I had that thought too Lee. Tried it with pop up blocker turned off and it didn't make a difference. I have tried it with everything closed and right clicking "run as administrator" in the downloads folder, all with no luck. Hoping I the folks at Hex Code will be able to figure it out. I'm sure it's something relatively minor, but I'll be darned if I can't find what's causing it.

  8. #8
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    The folks at Hex Code have been great about trying to resolve the issue, but so far, no luck. They sent me a drop box link to download the software directly without the downloader utility and it appeared to install and put an icon on the desktop. Now when it opens, a window opens and quickly disappears, just like it did with the downloader.

    This is a very high end gaming laptop and I suspect it has something to do with the graphics or display. I have toggled the discrete graphics card off and used onboard graphics, but that didn't do any good. I have my old laptop that will run the program for now but I may end up just giving the GS911 away to avoid any further frustration. I would certainly recommend that anyone considering getting a GS911 make sure it will work with their current laptop.

  9. #9
    Debbie's Servant Lee's Avatar
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    Do you have a smart phone you can use?
    If it was me I would rather use a old or cheap laptop for garage use and a phone for travel.
    Lee
    2016 R1200RS
    MOA # 30878
    Past BMW Bikes: 2011 K1300S, 2003 K1200RS, 1991 K75S, 1987 K75T, 1984 R100RT

  10. #10
    Back in the saddle again mikegalbicka's Avatar
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    Have you looked in the Windows Event Logs to see if any errors are noted when this happens? I am not familiar with the program. Does it use Flash or Java and perhaps those are out of date? I have never seen this type of issue caused by a graphics card.

  11. #11
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    It runs fine on my smart phone and tablet but you don't have full functionality when running it on a phone or tablet, only with a PC. It runs fine on my old laptop running Windows Vista Business, but not the new laptop running Windows 10. I've sent copies of all of the logs and system info to the nice folks at Hex but so far they say nothing looking out of the ordinary. To say this has been frustrating would be an understatement. It currently works on my old laptop but I'm not sure how long that thing is going to last.

  12. #12
    Liaison 20774's Avatar
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    Jeff -

    Have you posed this situation on the GS911 forum? I understand that Hex doesn't have any answers, but what about the users out there?
    Kurt -- Forum Liaison ---> Resources and Links Thread <---
    '78 R100/7 & '69 R69S & '52 R25/2
    mine-ineye-deatheah-pielayah-jooa-kalayus. oolah-minane-hay-meeriah-kal-oyus-algay-a-thaykin', buddy!

  13. #13
    rabid reader dbrick's Avatar
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    Quote Originally Posted by Lee View Post
    Do you have a smart phone you can use?
    If it was me I would rather use a old or cheap laptop for garage use and a phone for travel.
    I'm with Lee here - I have an elderly laptop in the garage, just for the GS-911.
    David Brick
    Santa Cruz CA
    2007 R1200R

  14. #14
    Fortis Fortuna Adiuvat Omega Man's Avatar
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    Try to remember, it's running fine on everything but your current computer. Chances are it's a setting in your machine. Take a step back and look in a week with "fresh" eyes.
    OM
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  15. #15
    Back in the saddle again mikegalbicka's Avatar
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    Didn't I see a previous thread about this program getting falsely tagged as malware? If you are running any security software (as you should be) make sure it isn't the culprit. You can check those logs/quarantine and if needed whitelist the GS911 programs so they aren't scanned.

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