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Thread: I bought a used 2009 R 1200RT. I now have the fuel strip problem

  1. #31
    Registered User jandhumphreyme's Avatar
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    Quote Originally Posted by deilenberger View Post
    It's good they're "supporting" (even if the basic problem remains - and strips continue to fail at a somewhat predictable rate) us, but don't attribute it to altruistic motives on the part of BMW. They did it to avoid a more costly downside of having to actually fix the problem. They first and foremost remain a profit driven company.
    I could not agree more. Something as simple as a reliable level gauge, come on. I've resigned myself to it, but my illusions of "superior german engineering" have been properly laid to rest.
    So often times it happens that we live our lives in chains
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  2. #32
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    Quote Originally Posted by Dann View Post
    Even the most advanced pieces of technology are not immune to faults. Not even the space shuttle...
    Yes but it was built by the lowest bidder....Oh wait, that's also true of suppliers to BMW.... never mind!
    "The two most important days in your life are the day you were born, and the day you find out why" -- Mark Twain

  3. #33
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    Cool

    Quote Originally Posted by ClassicVW View Post
    Yes but it was built by the lowest bidder....Oh wait, that's also true of suppliers to BMW.... never mind!
    So true.

    At first glance of the sticker hanging on showroom Beemers, you wouldn't think so, with such premium prices on their options.

    Both of them swapped durability for complexity.

    Those two concepts rarely play well together.

  4. #34
    Back in the saddle again mikegalbicka's Avatar
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    Quote Originally Posted by deilenberger View Post
    BTW - I still suggest that anyone experiencing a failure follow the explicit instructions in the sticky as to how to report the failure to NHTSA. It takes about 5 minutes. Someday the 12 year warranties will start expiring, and people will end up paying for the fuel strips again, if they're even available at that time.
    I have been guilty of complaining about this problem but not following through by reporting it to NHTSA. No more. I resolve to get caught up and stay caught up and I encourage everyone to do the same. Seems to be the only chance we have to get a better long term resolution.

    From this link I have copied the relevant info below:
    http://forums.bmwmoa.org/showthread....l=1#post858929

    Here is my posting to the other forum:

    Here is what I filled out (after selecting the on-line form found at: https://www-odi.nhtsa.dot.gov/Vehicl...nt/index.xhtml)

    Note: that link no longer works - use this one instead
    https://www-odi.nhtsa.dot.gov/VehicleComplaint/

    VIN: Entered my VIN#
    VEHICLE: BMW R 1200 R 2007 (this is on the drop down screen once you enter BMW.. it's down a ways.. look for your bike if it's not there use the ones that are there as a pattern to create a new model listing.)
    APPROXIMATE DATE: I entered the date it first happened (as the instructions say to.)
    CRASH: No
    FIRE: No
    FATALITY: No
    VEHICLE MILEAGE: I put down the approximate mileage it first happened at
    SPEED: I put down 65 for good luck.
    AFFECTED PARTS: FUEL/PROPULSION SYSTEM <-- this is the important one. This is how the complaints get lost.
    TELL US WHAT HAPPENED: Fuel gauge stopped responding, leading to running out of fuel while moving. This is a common failure on many bike models from BMW from 2005-2013. I have had this happen 5 times so far, and each time the fuel level measuring strip in the fuel tank was replaced. This is an unsafe condition since loss of engine power from running out of fuel can be quite dangerous on a motorcycle.



    I then filled in my personal info.

    My suggestion - if you've experienced the failure - take 10 minutes to fill in the form... it might just help, and it can't hurt. Fell free to ignore this if it doesn't seem reasonable to you.. and I have no delusions about getting a "Friend of the Marque" for posting this up.. If anyone wants to point the K bike forum (of models that used the fuel strip) to this post, please feel free to.
    Last edited by mikegalbicka; 10-04-2016 at 04:54 PM.

  5. #35
    Rocky Bow BMW Riders #197 bogthebasher's Avatar
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    Thanks for posting this primer on how to accurately report an issue to the NHTSA. Very helpful.
    Ken Dittrick
    2008 R1200RT (Biarritz Blau)


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  6. #36
    A bozo on the bus deilenberger's Avatar
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    Mike,

    Thanks for reposting my post on submitting it. If EVERYONE who experienced a failure went and registered the failure with NHTSA chances are BMW would get motivated to actually solve the problem, rather then pushing it down the road.

    Note that the link in the posting above will not take you to a valid page at NHTSA. The new link used to report the issue is: https://www-odi.nhtsa.dot.gov/VehicleComplaint/ (I'll go back and edit the original post I made..)

    All the other details remain the same. It is best if you have your VIN# handy when making the report - but not mandatory.
    Don Eilenberger http://www.eilenberger.net
    Spring Lk Heights NJ NJ Shore BMW Riders
    '12 R1200R - I love this bike!

  7. #37
    Back in the saddle again mikegalbicka's Avatar
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    Quote Originally Posted by bogthebasher View Post
    Thanks for posting this primer on how to accurately report an issue to the NHTSA. Very helpful.
    Originally Posted by deilenberger

    He's the guy who gets the attaboys! I appreciate the work he did too.

  8. #38
    Back in the saddle again mikegalbicka's Avatar
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    Quote Originally Posted by mikegalbicka View Post
    I have been guilty of complaining about this problem but not following through by reporting it to NHTSA. No more. I resolve to get caught up and stay caught up and I encourage everyone to do the same. Seems to be the only chance we have to get a better long term resolution.
    I filed my 3 just now in 15 minutes. The original NHTSA link no longer works so I added the correct link in the post above.

    Immediately got 3 email replies like this:

    This email is to confirm we received your vehicle complaint submitted to the National Highway Traffic Safety Administration (NHTSA). Thank you for this public service as it is through actions like yours that together we can save lives on America's roadways.

    Your tracking number assigned by NHTSA for this issue is XXXXXXXX. Please keep this number for your records and for future reference. Once your complaint has been processed, you will be able to view it online and find any related documents. Please allow two business days for NHTSA to review your complaint.

    What happens next?

    Your complaint will be reviewed by NHTSA technical staff and entered into our database. If any additional information is needed, a NHTSA investigator will contact you.

    Every complaint is taken seriously, reviewed in detail and analyzed for defects trends. Your complaint is important because it helps to inform NHTSA, other vehicle owners and manufacturers about potential safety concerns. Such information helps save lives, and we encourage you to share the resources available at www.SaferCar.gov with your family, friends and others in your community.

    Will my vehicle be recalled?

    When a manufacturer or NHTSA determines that a car or item of motor vehicle equipment creates an unreasonable risk to safety or fails to meet minimum safety standards, the manufacturer is required to fix that car or equipment. That can be done by repairing it, replacing it, offering a refund (for equipment) or, in rare cases, repurchasing the car.

    If your vehicle is included in a recall, the manufacturer will contact you. Sign up to receive recall email alerts from NHTSA if there's ever a recall involving your vehicle.

    If you have any other questions regarding your complaint, please contact NHTSA's Office of Defects Investigation:

    Phone: 888-327-4236, Monday-Friday, 8:00AM to 8:00PM EST(Spanish-speaking representatives available)
    TTY: 888-424-9153
    (Please have your ODI number referenced above available.)

    Email: http://www.nhtsa.gov/Contact
    (Please indicate your ODI Number referenced above in the contact form.)

    Thank you for contacting us and playing a critical role in helping to keep our roads safe.

    PLEASE DO NOT REPLY TO THIS EMAIL, IT HAS BEEN AUTO-GENERATED.

  9. #39

    Use your trip odometer

    I have a 2013 R1200R Classic which I bought new. I am on fuel strip number 5! And it still sends me bogus information and the fuel indicator does not update. It is a poor design and BMW refuses to fix the problem. They will just replace it until we all go away. Very disappointing in BMW's response. And yes, they are trying to avoid a recall.

  10. #40

    Fill out the form!

    I just filed my complaint using the the example and link on the post above. my complaint # is 10915013. I urge everyone experiencing this issue to do this. It seems our only hope of a resolution.

  11. #41
    Back in the saddle again mikegalbicka's Avatar
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    Quote Originally Posted by kram View Post
    I just filed my complaint using the the example and link on the post above. my complaint # is 10915013. I urge everyone experiencing this issue to do this. It seems our only hope of a resolution.
    Thanks for taking the time.

  12. #42
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    Quote Originally Posted by kram View Post
    I just filed my complaint using the the example and link on the post above. my complaint # is 10915013. I urge everyone experiencing this issue to do this. It seems our only hope of a resolution.

    So true.

    If only that had been done diligently for the final drives.

  13. #43
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    Don,
    You didn't even claim your record! Aren't you up to 8 or so?

    I doubt a fix is possible for a couple reasons, the primary one being that its probably at least partly a software issue in something not readily recoded. I doubt even BMW really believes the nonsense told that its EtOH in US gas that causes failure- if that was all it would be readily addressed.

    Still have my originals in my 06 GT and 08 RT. I do fill tanks at the end of every riding day and also don't stretch miles per tank because the strip is silly slow to start working right again.

  14. #44
    OldBMWMaster JDOCKERY132445's Avatar
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    Replaced yesterday

    Garcia Moto replaced mine yesterday. It started working properly on the second fill up.

    I was in and out very quickly. Evidently the techs have done so many of these that they have gotten to be experts.

    My mileage is 72,654
    Jerry Dockery
    309 N. 3rd. Ave.
    Kure Beach, NC 28449
    2009 R 1200 RT,1996 R1100RT, 1985 K100RS...too fast to believe.

  15. #45
    A bozo on the bus deilenberger's Avatar
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    Quote Originally Posted by racer7 View Post
    Don,
    You didn't even claim your record! Aren't you up to 8 or so?

    I doubt a fix is possible for a couple reasons, the primary one being that its probably at least partly a software issue in something not readily recoded. I doubt even BMW really believes the nonsense told that its EtOH in US gas that causes failure- if that was all it would be readily addressed.

    Still have my originals in my 06 GT and 08 RT. I do fill tanks at the end of every riding day and also don't stretch miles per tank because the strip is silly slow to start working right again.
    It's a record I'd rather not have. Between 2 R1200R's I think I'm up to 10 total.

    I talked to a good mechanic friend about it at a dealership. His feeling was BMW could design a float mechanism with an interface that makes it appear as the fuel strip. The fuel strip reads level by heating a resistive element and measuring the amount of current the resistive element draws. The current is determined by how much of the resistive element is under the fuel. His feeling was a standard resistive float device with an interface could mimic the output of the fuel strip and be used to replace it. What's lacking is motivation on the part of BMW to make the investment in R&D to make it happen. How does one motivate BMW? Perhaps a mandated recall might motivate them to find a lasting solution.
    Don Eilenberger http://www.eilenberger.net
    Spring Lk Heights NJ NJ Shore BMW Riders
    '12 R1200R - I love this bike!

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