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Thread: I bought a used 2009 R 1200RT. I now have the fuel strip problem

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  1. #1
    OldBMWMaster JDOCKERY132445's Avatar
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    I bought a used 2009 R 1200RT. I now have the fuel strip problem

    I bought this last month and rode it to the BMW 100 Years celebration at Laguna Seca. This past weekend I ran out of gas with 85 miles still indicated before empty. I heard of this problem; do I was not surprised. What did surprise me was my response from Garcia Moto in Raleigh, NC



    Jerry,

    Jon Ross with the Garcia Moto Service Department here.

    Sounds like you have the prototypical Fuel Level Sending Unit malfunction.

    BMW has extended the warranty on that component to 12 years from the original date of sale, so I'm sure we can take care of that issue free of charge.

    The BMW mainframe has no open service campaigns on the VIN you supplied, so it should be a quick in and out visit.

    We are currently scheduling appointments for Wednesday afternoon the 28th and later dates.

    Do you have a day & time in mind for next week that might work for you?

    Let me know what would work best and I'll check our service schedule.

    We expect to need the motorcycle for approximately 90 minutes to complete the repair.

    Sincerely,

    Jon Ross
    Service Manager
    Garcia Moto
    8821 Wadford drive
    Raleigh, NC 27616
    Jerry Dockery
    309 N. 3rd. Ave.
    Kure Beach, NC 28449
    2009 R 1200 RT,1996 R1100RT, 1985 K100RS...too fast to believe.

  2. #2
    OldBMWMaster JDOCKERY132445's Avatar
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    Great service keeps selling bikes

    We all expect our cars/bikes/appliances to have issues in its life. It is how the problem is addressed by the manufacturer that keeps us loyal.
    Jerry Dockery
    309 N. 3rd. Ave.
    Kure Beach, NC 28449
    2009 R 1200 RT,1996 R1100RT, 1985 K100RS...too fast to believe.

  3. #3
    Back in the saddle again mikegalbicka's Avatar
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    Unfortunately you need to expect to have this done over and over and over. I am on my fourth and am quite surprised that it has lasted over 4K miles. I no longer rely on what it estimates for mileage left in the tank and instead use the trip meter to track my mileage since filling up.

  4. #4
    Fortis Fortuna Adiuvat Omega Man's Avatar
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    I don't know of many bike brands that will give you this kind of support
    OM
    "You can do good or you can do well. Sooner or later they make you choose." MI5
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    2009 F800GS 1994 TW200

  5. #5
    rabid reader dbrick's Avatar
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    The answer to "Will it happen again?" is...maybe. Mike (above) has had a lot of failures, some riders have had many more.

    OTOH, a lot of riders have had none. My 9-year-old R is at 45K and still on its original fuel strip. Still, I also do what Mike suggests and set the trip odo each time I fill up. Having years of experience is how my bike uses fuel, and knowing how many miles since I filled, makes me feel more secure than if I'd looked at the fuel quantity indication alone.
    David Brick
    Santa Cruz CA
    2007 R1200R

  6. #6
    Fortis Fortuna Adiuvat Omega Man's Avatar
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    Quote Originally Posted by dbrick View Post
    The answer to "Will it happen again?" is...maybe. Mike (above) has had a lot of failures, some riders have had many more.

    OTOH, a lot of riders have had none. My 9-year-old R is at 45K and still on its original fuel strip. Still, I also do what Mike suggests and set the trip odo each time I fill up. Having years of experience is how my bike uses fuel, and knowing how many miles since I filled, makes me feel more secure than if I'd looked at the fuel quantity indication alone.
    Further- my first bikes only had odometer. The 2-pipe petcock was the reserve........and who wanted to "stall-out" in an intersection?
    Next generation had a tach.........moving towards a trip meter. I always thought everyone knew how many miles constituted a "half-tank"".
    It's easy to do with any vehicle, next time at the pump, guess how many gallons to fill. When you reset the trip meter or note the mileage, you will know when you need gas whether the gage is working or not.
    OM
    "You can do good or you can do well. Sooner or later they make you choose." MI5
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    2009 F800GS 1994 TW200

  7. #7
    A bozo on the bus deilenberger's Avatar
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    Quote Originally Posted by Omega Man View Post
    I don't know of many bike brands that will give you this kind of support
    OM
    I believe the reason BMW gave us the 12 year warranty was two fold: (1) The fuel-strip failure survey sticky at the top of this forum (2) Enough reports to NHTSA/DOT that an "investigation" was started, and rather than be ordered to actually FIX the problem and do a recall - this way was cheaper. I also believe the manufacturer of the fuel-strips is eating at least the cost of the strips. BMW may (or may not) be paying out of their pocket the labor to install them.

    BTW - I still suggest that anyone experiencing a failure follow the explicit instructions in the sticky as to how to report the failure to NHTSA. It takes about 5 minutes. Someday the 12 year warranties will start expiring, and people will end up paying for the fuel strips again, if they're even available at that time.
    Don Eilenberger http://www.eilenberger.net
    Spring Lk Heights NJ NJ Shore BMW Riders
    '12 R1200R - I love this bike!

  8. #8
    Fortis Fortuna Adiuvat Omega Man's Avatar
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    Quote Originally Posted by deilenberger View Post
    I believe the reason BMW gave us the 12 year warranty was two fold: (1) The fuel-strip failure survey sticky at the top of this forum (2) Enough reports to NHTSA/DOT that an "investigation" was started, and rather than be ordered to actually FIX the problem and do a recall - this way was cheaper. I also believe the manufacturer of the fuel-strips is eating at least the cost of the strips. BMW may (or may not) be paying out of their pocket the labor to install them.

    BTW - I still suggest that anyone experiencing a failure follow the explicit instructions in the sticky as to how to report the failure to NHTSA. It takes about 5 minutes. Someday the 12 year warranties will start expiring, and people will end up paying for the fuel strips again, if they're even available at that time.
    I try to looks at the up-side of things. BMW is supporting the owner of their product.
    I also try to realize that even if BMW was being reimbursed for the fuel-strips and related, BMW would had rather skipped the whole episode.
    OM
    BTW, I have heard of Honda replacing frames on 10 year old Goldwings- due to cracking.
    While all/any of this is kinda a PITA, it's much better than receiving a when a problem such as this arises.
    "You can do good or you can do well. Sooner or later they make you choose." MI5
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    2009 F800GS 1994 TW200

  9. #9
    Back in the saddle again mikegalbicka's Avatar
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    Quote Originally Posted by deilenberger View Post
    BTW - I still suggest that anyone experiencing a failure follow the explicit instructions in the sticky as to how to report the failure to NHTSA. It takes about 5 minutes. Someday the 12 year warranties will start expiring, and people will end up paying for the fuel strips again, if they're even available at that time.
    I have been guilty of complaining about this problem but not following through by reporting it to NHTSA. No more. I resolve to get caught up and stay caught up and I encourage everyone to do the same. Seems to be the only chance we have to get a better long term resolution.

    From this link I have copied the relevant info below:
    http://forums.bmwmoa.org/showthread....l=1#post858929

    Here is my posting to the other forum:

    Here is what I filled out (after selecting the on-line form found at: https://www-odi.nhtsa.dot.gov/Vehicl...nt/index.xhtml)

    Note: that link no longer works - use this one instead
    https://www-odi.nhtsa.dot.gov/VehicleComplaint/

    VIN: Entered my VIN#
    VEHICLE: BMW R 1200 R 2007 (this is on the drop down screen once you enter BMW.. it's down a ways.. look for your bike if it's not there use the ones that are there as a pattern to create a new model listing.)
    APPROXIMATE DATE: I entered the date it first happened (as the instructions say to.)
    CRASH: No
    FIRE: No
    FATALITY: No
    VEHICLE MILEAGE: I put down the approximate mileage it first happened at
    SPEED: I put down 65 for good luck.
    AFFECTED PARTS: FUEL/PROPULSION SYSTEM <-- this is the important one. This is how the complaints get lost.
    TELL US WHAT HAPPENED: Fuel gauge stopped responding, leading to running out of fuel while moving. This is a common failure on many bike models from BMW from 2005-2013. I have had this happen 5 times so far, and each time the fuel level measuring strip in the fuel tank was replaced. This is an unsafe condition since loss of engine power from running out of fuel can be quite dangerous on a motorcycle.



    I then filled in my personal info.

    My suggestion - if you've experienced the failure - take 10 minutes to fill in the form... it might just help, and it can't hurt. Fell free to ignore this if it doesn't seem reasonable to you.. and I have no delusions about getting a "Friend of the Marque" for posting this up.. If anyone wants to point the K bike forum (of models that used the fuel strip) to this post, please feel free to.
    Last edited by mikegalbicka; 10-04-2016 at 04:54 PM.

  10. #10
    Rally Rat
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    Cool

    Quote Originally Posted by Omega Man View Post
    I don't know of many bike brands that will give you this kind of support
    OM
    I know of brands that rarely need to.

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