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Cost of 24K service - be warned!

B

bobfately

New member
So I brought my 2014 C650GT into the dealer for the 24K service, and boy am I thankful that I purchased the Priority Maintenance Plan from Western Services Contract (Long Beach BMW, my dealer, had just started carrying the service). I paid about $2K for the next 6 factory-standard services, and while I saved $400+ on the 18K service (according to the service manager) when I saw the bill for the 24K service I almost plotted - a tad over $2700! And that was just the BMW-prescribed service - no tires.

So for those of you nearing that milestone, be prepared!
 
bobfately said:
I saw the bill for the 24K service I almost plotted - a tad over $2700! And that was just the BMW-prescribed service - no tires.
Click to expand...

Wow, on my RT the 24k service was around $800...I, like you, purchased the prepaid service. That was quite a good deal.
 
Did you receive a breakdown of parts and number of hours for the service?
Hope you don't wait over two month to reply like you did on your sprocket thread.
 
I read in the owner news that you mentioned 650gt's, do you have 2 and that you had 36000 miles on them. I realize a belt in $265 the rollers are $150 or so the chain $100 sprockets are also couple of hundred. Lucky you can get that plan we in Canada do not have such an option so I am doing all my own work as the Labour is the majority of the bill
bobfately said:
So I brought my 2014 C650GT into the dealer for the 24K service, and boy am I thankful that I purchased the Priority Maintenance Plan from Western Services Contract (Long Beach BMW, my dealer, had just started carrying the service). I paid about $2K for the next 6 factory-standard services, and while I saved $400+ on the 18K service (according to the service manager) when I saw the bill for the 24K service I almost plotted - a tad over $2700! And that was just the BMW-prescribed service - no tires.

So for those of you nearing that milestone, be prepared!
Click to expand...
 
It was fortunate that the 650GT had a very high seat and I was "forced" to buy a Burgman 650. I change the oil and change or clean filters without the need to change belts, rollers or sprockets. Like the Garth Brooks song said "Thank God for unanswered prayers."
 
I would like to hear more on the pre-paid service as it's the first I have heard of it....
OM
 
Omega Man said:
I would like to hear more on the pre-paid service as it's the first I have heard of it....
OM
Click to expand...

Sorry for my delayed reply - I've been away and don't get notifications when comments are posted to my questions...

So: the service plan is from a place called Western Services Contract Corp in Menlo Park, CA - their number is 800-543-5225. I only learned of it through my dealer, though...have no idea if they sell direct.

As to the question of what constituted the $2700 bill:
15 hours of labor (at $105 per here in Long Beach)
Roller weights - $148
Chain pinion - $45
Sprocket - $135 (this is what took so long to get, I believe)
chain - $95
CVT drive belt - $265
Guide plate - $88
...and a bunch of minor items, like gaskets, chain lock, oil, etc.
 
So my understanding is that the BMW service manuals calculate labor in terms of Flat Rate Units. I believe these are only really used when billing BMW for warranty service, but probably provide a somewhat useful guide for estimating labor.

According to the 2015 RSD, the FRU cost of each maintenance element is as follows:

  • BMW Service: 6 FRU
  • Oil Change (10km): 4 FRU
  • Air Filter (20km): 1 FRU
  • Gear Box Oil (40km): 3 FRU
  • Spark Plugs (40km): 4 FRU
  • Check Valve Clearance (40km): 4 FRU
  • Brake Fluid Change (biannual): 5 FRU
  • Replace CVT Belt (20km): 7 FRU
  • Check Clutch (40km): 1 FRU
  • Replace Chain (20km): 8 FRU
  • Repalce Chainset (40km): 31 FRU

So, going by this, each service would be:

  • 10km service: 10 FRU
  • 20km service: 10km + 16 = 26 FRU
  • 40km service: 10km + 20km + 43 FRU = 79 FRU

I'm seeing conflicting reports of how FRUs translate into actual hours, but 8-10 minutes seems to be in the top google searches. Going by that guideline, the 40km service should cost about 13-14 hours or labor.
 
As for the chain and sprocket replacement I think you got ripped off, if you read the schedule for maintenance it says check chain adjustment then the next line says replace chain set. Why would you check and replace?there are adjusters (3 different sizes plus the one you got in the scooter now) to put in place for the chain adjustment that cost about $30 and much less time to install than a chain and sprocket. I just replaced mine a week ago (myself) no special tool needed. What is the guide plate the quote you gave for $88? My estimate for life of the chain and sprockets is about 100,000km (60,000 miles) after the adjusters are all used. (the adjusters are also reusable when you get a new chain and sprockets)

bobfately said:
Sorry for my delayed reply - I've been away and don't get notifications when comments are posted to my questions...

So: the service plan is from a place called Western Services Contract Corp in Menlo Park, CA - their number is 800-543-5225. I only learned of it through my dealer, though...have no idea if they sell direct.

As to the question of what constituted the $2700 bill:
15 hours of labor (at $105 per here in Long Beach)
Roller weights - $148
Chain pinion - $45
Sprocket - $135 (this is what took so long to get, I believe)
chain - $95
CVT drive belt - $265
Guide plate - $88
...and a bunch of minor items, like gaskets, chain lock, oil, etc.
Click to expand...
 
osbornk said:
It was fortunate that the 650GT had a very high seat and I was "forced" to buy a Burgman 650. I change the oil and change or clean filters without the need to change belts, rollers or sprockets. Like the Garth Brooks song said "Thank God for unanswered prayers."
Click to expand...

Wait the maintenance is needed and when it does be prepared (you may need 2 credit cards) it is also very expensive, you have moving parts and they wear out and break.
 
I'm in for 24k service right now. Estimated at $2,200. I will be finding a service manual and whatever specialty tools are needed and do future service myself.

Jusst think...If your ride it 100,000 miles it is the cost of a new scooter.
 
OK here is an update. Had the service done. My dealer also thought the cost was unreasonable but with all the parts and labor that's what it was going to be.

I reminded them that the front brake fluid flush was covered under the recall and that the valve adjustment was done when the timing belt tensioner went bad.

I also got a call from the service rep. The had the parts but called to say that the sprocket and chain looked new, no wear and did not see a reason to replace. My total was $1,200.

Yes...that is still expensive but almost reasonable for the amount of work.

Thank you 441 BMW for no just doing things because the book says so and trying to watch out for their customer.
 
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