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Thread: Forum Operations

  1. #16
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    Must have missed something. Was there a general membership vote or widespread complaint which triggered this yet another improvement? Flea market is a zero to me, however, must have made a couple of members happy. About what, have no idea. Just put flea market back to what it was, pango manjo, no improvement. Oh well, guess I'll wait a few months for the next improvement.

  2. #17
    Still Wondering mika's Avatar
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    In the past three hours things have gotten worse. I attempted to log on with my lap top. A. Fill in the login name and password, click or don't click the remember me box. B. Press log in. C. The screen changes to the -Thank you for logging in Mika page. D. Then I am taken to the forum but I am no longer logged in.

    Tapatalk on my iPad is the only way I can login. It is great for reading but with a touchpad keyboard it is crap to participate with. Mods you can red flag and delete this post for using "crap". Just telling you the truth about how I feel about this right now.


    Sent from my iPad using Tapatalk

  3. #18
    #4869 DennisDarrow's Avatar
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    Surely NOT to come down on the MODS as they are doing everything that they can......I truly believe this........They didn't make the decision to have this this way nor did they implement it. The guys that are responsible seem to be ducking their heads all the way to the bank.............From what I understand in talking with the PREZ, it was a heavy load that they carried to the bank........OH WELL

    Now, as for today....
    When they changed this the other day, yes I had to log in on this unit, my desktop in my office upstairs in the loft and then on the lap top that I use when watching TV.........Both are XP with Mozzilla......No problems, it, the software, remembered me on the main page and here on the forum......This morning it was still the same...........
    NOW.......this evening, had to re-log in on my desktop and it remembered me on the home page but not here on the forum. The laptop is a totally different and lousy story.........It remembers me from this afternoon and morning on the home page; but on the forum, it didn't remember me from earlier today and then...........it tells me when I log in, yes I begin to enter my name and it fills it in for me and the same for the password but then I click to log in....I get the message of thanks for signing in and then goes to the forum without me being logged in........again and again.........

    Now here on my desktop, it logged me in just fine, though I did have to log in again..............I can't imagine Billy Bob the new member or good old worn out Larry Lardbutt, the 3 year member who signed up for the fancy dancy lottery actually enjoying this and will easily look for someplace else to spend their time

    God bless..........Dennis

  4. #19
    Registered User lkraus's Avatar
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    Quote Originally Posted by Omega Man View Post
    Hi Kevin and all, there has been a lot of catching up being done in the last year and a half. It's kind of a lot to really go through- as far as your questions. We are now running updated VB software packages and like you, I frequent other forums, and I like to look at the technical aspects of those forums as well. Many of the forums are still running software that is way behind- from the Can-Am forum-
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    I would guess these "tried and true", "trouble-free" forums will have some pain when they go into "catch-up" mode. The MOA forum was well behind and had some customizations that made going to a newer version of VB sorta difficult. Add in some of the other problems including a site that has a Home Page with "features" and a link to the forum and we have what it takes to be here today.
    Anyway to to yours and other login problems, we need to have everyone with the problems do the basics- clean history,cache, cookies and any retained browser login/password helpers out of their computers
    All this "retained information" is the pathway association that lets your device hook-up with the forum. And in case anyone is wondering, I had to do some messing around to get logged in as well.
    Off this months best of forum there is a link to a thread in the clubhouse that unfortunately not a lot read but gave some great insight especially for Apple. I am going to post some more tips shortly. Here is the link to the thread-
    http://forums.bmwmoa.org/showthread....cussion-thread
    Remember computers only know the commands, they don't work under their own intuition. If there is an old "cookie" giving an old command, things don't work so well.
    Gary
    No problems with staying logged in, until today. Have cleared cookies, cleared history, cleared cache, turned off password manager. Enter user and pw, check "remember box", log in. Close browser, re-open browser, no longer logged in. Total pain in the butt. Don't care if the board runs on version 0.9 or version 9000. The old version worked, the new one has no apparent improvement and does not work. Here's an idea: let the software clear the cookie, it created the cookie in the first place!
    Larry
    2006 R1200RT

  5. #20
    Certifiable Old Fart beemerdons's Avatar
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    Quote Originally Posted by lkraus View Post
    No problems with staying logged in, until today. Have cleared cookies, cleared history, cleared cache, turned off password manager. Enter user and pw, check "remember box", log in. Close browser, re-open browser, no longer logged in. Total pain in the butt. Don't care if the board runs on version 0.9 or version 9000. The old version worked, the new one has no apparent improvement and does not work. Here's an idea: let the software clear the cookie, it created the cookie in the first place!
    +1, Gunny! Here's the Bottom Line: The old version worked, the new one has no apparent improvement and does not work. BRING BACK THE OLD VERSION! JSNS!
    Don Stanley; aka Chuy Medina "El Burrito Ballerina"
    BMWMOA #24810; www.azbeemers.org/forum #89

  6. #21
    Back in the saddle again mikegalbicka's Avatar
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    Quote Originally Posted by mikegalbicka View Post
    Same here. Something changed today. I never had a problem staying logged in on any of my devices. Today I have problems on all of them. Might be related to the roll out of single sign on. Hopefully they will get it sorted out soon.
    This morning could not get logged into the forum using Firefox 32 until I cleared the browser cache.

  7. #22
    Debbie's Servant Lee's Avatar
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    Quote Originally Posted by Omega Man View Post
    Try to remember there are quite a few members on now who seem to be fine.
    OM
    Why do you fell only a couple of us have the login problem?

    When I came into work this morning I cleared my cookies and history again, plus deleted my bookmark. I still have to login each time. This started yesterday.
    Lee
    2016 R1200RS
    MOA # 30878
    Past BMW Bikes: 2011 K1300S, 2003 K1200RS, 1991 K75S, 1987 K75T, 1984 R100RT

  8. #23
    Back in the saddle again mikegalbicka's Avatar
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    Problems during upgrade

    As one who has worked in the Information Technology field for 25 years I understand both the forum operations side and the user perspective side. I have only belonged to this forum for a few months though and can't speak to the past. Software upgrades are a necessary part of doing business for many reasons beyond what is apparent to the end user, web site security for one. I am sure all of you would agree it is necessary to do everything possible to try and prevent hackers from gaining access to your user names, passwords, and other profile information that might be stored on these servers. If done regularly with proper planning and testing they usually go smoothly with little apparent notice to the end user. However even in this scenario updates can break things once in a while. If put off for years they usually become huge headaches for everyone. That seems to be the issue here. I hope the current forum operators in control of these updates understand the importance of staying current and plan on doing so once this big leap is accomplished. That will mitigate these types of problems in the future. I also encourage users to give them time to work out the bugs being experienced now. What is going on behind the scenes is a lot more complicated then you can imagine. It might take a week or so for the dust to settle. Be patient. Going back is not an option in this case. Now if this upgrade snafu is something that has been going on for years in the same type of cycle with the same results and is being done by the same crew then changes should be made at the operations level. No excuse for that if you have the budget to hire the skill sets necessary. Just my 2 cents worth. For those of you who just plain don't like to deal with change, sorry, but it is a necessary evil in the world of software. And this business changes faster and more often than any other.

  9. #24
    Debbie's Servant Lee's Avatar
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    Quote Originally Posted by 20774 View Post
    Let me say that the reason it started today was because of some new software put in place in the background that helps with single-site logins and user control of their MOA profiles, etc. Even I was bumped off this morning at work and at my home computer. But after going through the proper process to relogin and remember me, I'm back to where I was before.
    When the big update to the home page was done a couple weeks ago I was able to clear everything and login.
    Now with this update to the forum I'm stuck.
    I'll sit back and wait a few days and see if things get better.
    Lee
    2016 R1200RS
    MOA # 30878
    Past BMW Bikes: 2011 K1300S, 2003 K1200RS, 1991 K75S, 1987 K75T, 1984 R100RT

  10. #25
    Registered User donbmw's Avatar
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    I am in the same boat. Cleared all cache and web data on my pad. Have to log in every time since.

    Just checked another forum that is using the same forum software and same version there in no problem there with log in being remembered.
    Don
    1975 R90/6, 1980 and 1982 R65, 2015 Ural Patrol, 1959 TR3A Triumph Car

  11. #26
    Fortis Fortuna Adiuvat Omega Man's Avatar
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    Quote Originally Posted by mikegalbicka View Post
    As one who has worked in the Information Technology field for 25 years I understand both the forum operations side and the user perspective side. I have only belonged to this forum for a few months though and can't speak to the past. Software upgrades are a necessary part of doing business for many reasons beyond what is apparent to the end user, web site security for one. I am sure all of you would agree it is necessary to do everything possible to try and prevent hackers from gaining access to your user names, passwords, and other profile information that might be stored on these servers. If done regularly with proper planning and testing they usually go smoothly with little apparent notice to the end user. However even in this scenario updates can break things once in a while. If put off for years they usually become huge headaches for everyone. That seems to be the issue here. I hope the current forum operators in control of these updates understand the importance of staying current and plan on doing so once this big leap is accomplished. That will mitigate these types of problems in the future. I also encourage users to give them time to work out the bugs being experienced now. What is going on behind the scenes is a lot more complicated then you can imagine. It might take a week or so for the dust to settle. Be patient. Going back is not an option in this case. Now if this upgrade snafu is something that has been going on for years in the same type of cycle with the same results and is being done by the same crew then changes should be made at the operations level. No excuse for that if you have the budget to hire the skill sets necessary. Just my 2 cents worth. For those of you who just plain don't like to deal with change, sorry, but it is a necessary evil in the world of software. And this business changes faster and more often than any other.
    Well said. Couple this with a homepage that needs security and the requests from members wanting to only log in once yet access all areas- it ain't easy.

    We will get there.
    OM
    "You can do good or you can do well. Sooner or later they make you choose." MI5
    Mod Squad
    2009 F800GS 1994 TW200

  12. #27
    SURVIVOR akbeemer's Avatar
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    Quote Originally Posted by Omega Man View Post
    Hi Kevin and all, there has been a lot of catching up being done in the last year and a half. It's kind of a lot to really go through- as far as your questions. We are now running updated VB software packages and like you, I frequent other forums, and I like to look at the technical aspects of those forums as well. Many of the forums are still running software that is way behind- from the Can-Am forum-
    Powered by vBulletin? Version 3.8.7
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    The MOA is here-
    Powered by vBulletin? Version 4.2.2
    Copyright ? 2014 vBulletin Solutions, Inc. All rights reserved.

    I would guess these "tried and true", "trouble-free" forums will have some pain when they go into "catch-up" mode. The MOA forum was well behind and had some customizations that made going to a newer version of VB sorta difficult. Add in some of the other problems including a site that has a Home Page with "features" and a link to the forum and we have what it takes to be here today.
    Anyway to to yours and other login problems, we need to have everyone with the problems do the basics- clean history,cache, cookies and any retained browser login/password helpers out of their computers
    All this "retained information" is the pathway association that lets your device hook-up with the forum. And in case anyone is wondering, I had to do some messing around to get logged in as well.
    Off this months best of forum there is a link to a thread in the clubhouse that unfortunately not a lot read but gave some great insight especially for Apple. I am going to post some more tips shortly. Here is the link to the thread-
    http://forums.bmwmoa.org/showthread....cussion-thread
    Remember computers only know the commands, they don't work under their own intuition. If there is an old "cookie" giving an old command, things don't work so well.
    Gary
    Hi right back at ya Gary.

    Unfortunately, this thread has become a discussion of the relatively specfic issues with people logging in; there is another thread dedicated to that. My intent was for it to be a comment and discussion on the broader subject of how the technical side of the forum's operation is being managed; who is overseeing these changes and are they doing it well enough to meet our needs?

    I understand that software must evolve and that there are challanges in making the needed changes. At issue is do we have the right people, with the needed experience, training, education and resources to make the changes competently? I believe that the answer to that question is at best unknown, but the results seem to indicate that the answer is no. I like many others lived through several software upgrades back in my professional life. Some went well and some were problematical, the MOA's change falls into the problamatical catagory. Was this unavoidable? Do other forums make similar upgrades without the extended negative impact on operations that the MOA has experienced for years? I do not believe that our issues are the result of us being far out in front of other forums and that their day is coming. Other forums that I participate in have announced upgrades and then had a short duration interuption in service. Once service was reestablished things generally work well. Never have I seen an extended period of disrupted service as we are experiencing.

    What I'm asking for is a little introspection by the people overseeing the technical side of the forum's daily operations as well as the current and future changes. Perhaps they need some help from others who are better equipped to oversee the change.

    FYI, for several hours before I went to bed last night I was unable to login at all on any of my devices. This morning it seems to be okay. I did nothing to my cache or any of the other recommended work arounds.
    Kevin Huddy
    The Outpost, Silver City, Montana

  13. #28
    rabid reader dbrick's Avatar
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    I completely agree with Kevin's comments in his first post starting this thread. I'm having the same experience. Mac OS 10.8.5, Firefox 33.1, worked fine until this morning. Today, there is no automatic login, and a half-dozen refusals to keep me logged in after entering my login info manually: I could log in, get the "Thank you for logging in, dbrick" message, and the subsequent screen would repeatedly show me as not logged in. After half a dozen tries, login "took" and I can post again.

    During this process, I removed all MOA and forums.bmwmoa cookies. I am reluctant to erase all other history as that would include all passwords and logins on other internet sites I visit. I value ease of use with those sites too.

    I understand and accept that this is complicated stuff. OTOH, I observe - as have others - that other similar sites work with far less fussing than this one. I plan to stay, this is a nice community, but this isn't the first time recently the very essence of the site - connection between members - has been significantly impaired. Fooling around to get it to work properly shouldn't be on the members' morning agenda.
    David Brick
    Santa Cruz CA
    2007 R1200R

  14. #29
    Registered User GeorgeR1200RT's Avatar
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    I am having no significant issues with the Forum. I simply sign in and out each time I use it.

    For all other applications, it will frequently show me as signed in...but will not work until I sign out and then sign in again.

    The Fleamarket is very hard to navigate and apparently dumped my listing. I will wait a while let things get refined before I attempt to re-list.

    I have been a member of BMWMOA since the 1970's. The magazine and anonymous book were primary items of interest until the internet age. I look forward to seeing the website changes evolve and improve.
    George
    R1200RT. Previous K1200RS, K1200LT, R80RT, R100R, R75/5

  15. #30
    MOA Life Member t2moyer's Avatar
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    I'm Your Huckleberry!

    OK. First off. If you are having problems logging in, call or email me directly. ted@bmwmoa.org, 205-821-7205. I'll be glad to help you. I can tell you that my username has remained logged in on three different machines, three mobile devices and three browsers overnight. It has remembered me on each even with a shutdown and reboot. All of this after 9pm last night when I made some adjustments to the system to try and clear this up.

    Second thought. With the new authentication system installed yesterday, you made need a password reset to set a new cookie on your machine. I can reset a password for you or you can click the link on the login page and it will take you to the password reset screen.

    If you are having difficulty logging in all together, contact me and I will look into it further. There could be something that didn't transfer correctly in the data migration recently or an expired user or a bunch of different other things.

    Again, best bet is to contact me directly, anytime, day or night and I will look into it for you. Email is best, but you can call me as well.

    Now, for Kevin's question, the answer is "No." I have no formal vB training. I'm not an expert at vBulletin and I am not even an IT person by trade. I'm the guy who stepped forward and agreed to help with the systems since there is no one else here to do it. The reality is the MOA has no IT resource on staff. We do not have an IT manager or even a network engineer or anything close to that. Should we? Maybe, but it isn't in the cards or the budget at the moment. Trust me, no one would love to have an IT guy here more than me. And, don't forget that most of us on staff and dealing with this today inherited it from someone else.

    The driver behind this is a switch to a new member management system. That was a necessary change because the old one didn't not work, wasn't supported by the vendor and wasn't going to work in the near future without a significant investment of funds that we don't have. As for the Flea Market, how quickly we forget that you could not receive messages in the old system. You could not search for a listing by keyword and you could not list more than four pictures. That system was broken, too and Panjo is going to be a great alternative. There is some learning to be done, but it will be a gigantic improvement over what we had.

    As for the forum, again, the changes were necessary to integrate with the rest of our software. We have a much more complex system than some of the other forums you mention. Most of those sites are simply forums. They do not collect money for dues. They have a simple database for member names and no authentication against an expiration date. They don't have to register people for events. They don't have to send membership cards or renewal notices or billing records or number of years as member or who received an Anonymous Book and when. And on and on and on.

    Not making excuses, but it is bigger than just a forum and a lot more complex than what has been represented here. You are correct that we need more help in this area, but paid staff isn't an option, vB consultants are exceptionally rare and I haven't had anyone beat down the doors and say they are vB experts and willing to help us out on a volunteer basis. If that person is out there, I want to talk to you.

    First things, first. I am confident we have the right setup at the moment can and will work correctly. Let's get everyone logged in and remembered. After that, I'll be happy to engage anyone that wants to discuss our IT needs and available resources.
    Ted Moyer
    '12 DL650, '06 R1200RT, '78 R100RS Motosport, '72 XL250, '83 RZ350, '94 KLX650, '80 GS850G

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