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Thread: Forum Operations

  1. #1
    SURVIVOR akbeemer's Avatar
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    Forum Operations

    I write this critical post with the best of intentions and not to attack anyone. I was moved to write because yet again I cannot seem to remain logged in on any of the three Apple based devices I use. I?m not asking for specific help in solving this issue (I'll figure it out), but I do want to express my concerns in broader terms about how the forum is managed from a technical perspective.

    I participate in eleven motorcycle forums. My participation in six of them takes place on a daily basis or, sad to say, even more often. The MOA remains one of my favorites in the nature of the interactions I have here and the technical knowledge that is available here. I also appreciate the work of the moderators who I know struggle mightily to keep things as open and enjoyable as possible while maintaining a modicum of law and order within the bounds of the rules set for them. That being said, I also believe that on a technical basis the MOA forum, Flea Market and to a lesser degree the website are the most glitch prone and irritating to use of any of the forums I frequent. It is noteworthy that the MOA is also the only forum to which I must pay to be a member. My criticism has nothing to do with the content of the forum, its members or moderators, but rather it appears to me that the people in charge of the technical side of the forum?s operation are either not up to the task or are not being given the training and resources needed to make things work. I have had issues logging on, staying logged on, posting pictures and posting on the Flea Market. Things work fine one day and not the next. I have sought help a few times (the mods were patient and helpful), figured it out on my own sometimes or just gave up on other occasions. I understand that there was a recent upgrade to the software, but from my perspective the result is that once again I have to login every time I visit the forum, and from reading recent posts others are having issues with the Flea Market. Most telling is that the forum's peers do not seem to have the same issues to the same degree and duration.

    It is not my intent to discuss each and every glitch that appears on the forum; those discussions go on often enough. I do, however, want to point out that as a user of several other forums, some of which seem to use the same brand of software, I have not encountered the number of issues that occur with some regularity on this forum. While help is quickly and cheerfully offered to resolve problems, the real point is that such help should not be needed by a person who is reasonably experienced and adroit in using forums. On other forums I?ve never needed to be coached through logging in, posting a picture or video or posting an ad on their version of the flea market. Additionally, for my first 5-6 years on this forum I participated with no significant problems that I can recall. Something has changed in last 18-24 months and it has not been a change for the better.

    The bottom-line, in my opinion, is that there needs to be a systematic assessment of how and who is managing the technical aspects of the forum. I have no idea how things are being done now, whether it is by paid staff, contractors or volunteers, but it is evident that there is significant room for improvement. I don?t expect that such a review would be an open process and I care not about getting any feedback other than a forum that is easy to use. Thanks.
    Kevin Huddy
    The Outpost, Silver City, Montana

  2. #2
    Rally Rat
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    It's been frustrating for quite awhile now and all of the "improvements" haven't helped. I now sign on each time as well. The flea mkt. seems to be a work in progress, and to be honest it's all just not worth the hassle.

    I've been a member for 10 yrs or so but I will not renew next month when my membership expires.

  3. #3
    Still Wondering mika's Avatar
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    FWIW
    In the past I have always been able to do a work around to solve this problem. I was successful the day after the upgrade until today; now I am unable to keep any of my devices log on. MS,OS8.? and an android device.

  4. #4
    Back in the saddle again mikegalbicka's Avatar
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    Same here. Something changed today. I never had a problem staying logged in on any of my devices. Today I have problems on all of them. Might be related to the roll out of single sign on. Hopefully they will get it sorted out soon.

  5. #5
    Certifiable Old Fart beemerdons's Avatar
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    Quote Originally Posted by Firenailer View Post


    It's been frustrating for quite awhile now and all of the "improvements" haven't helped. I now sign on each time as well. The flea market seems to be a work in progress, and to be honest it's all just not worth the hassle.

    I've been a member for 10 yrs or so but I will not renew next month when my membership expires.
    +1, Gunny; been a member for 35+ years, I'm considering also not renewing when my membership expires!
    Don Stanley; aka Chuy Medina "El Burrito Ballerina"
    BMWMOA #24810; www.azbeemers.org/forum #89

  6. #6
    Retired User
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    Quote Originally Posted by mikegalbicka View Post
    Same here. Something changed today. I never had a problem staying logged in on any of my devices. Today I have problems on all of them. Might be related to the roll out of single sign on. Hopefully they will get it sorted out soon.
    +1
    Bill Mayer
    MOA #98888
    2015 R1200RT

  7. #7
    Debbie's Servant Lee's Avatar
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    Quote Originally Posted by mika View Post
    FWIW
    In the past I have always been able to do a work around to solve this problem. I was successful the day after the upgrade until today; now I am unable to keep any of my devices log on. .
    Same here, the login problem started again today. I use Firefox on my home computer and see I have the same problem with IE. I also had the problem with my work computer using IE.
    Lee
    2016 R1200RS
    MOA # 30878
    Past BMW Bikes: 2011 K1300S, 2003 K1200RS, 1991 K75S, 1987 K75T, 1984 R100RT

  8. #8
    SURVIVOR akbeemer's Avatar
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    Just to be clear. I plan to be a member of the MOA and this forum for the foreseeable future. Others must choose their own path, but my post is aimed at making the forum a more enjoyable place to post.
    Kevin Huddy
    The Outpost, Silver City, Montana

  9. #9
    Liaison 20774's Avatar
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    Let me say that the reason it started today was because of some new software put in place in the background that helps with single-site logins and user control of their MOA profiles, etc. Even I was bumped off this morning at work and at my home computer. But after going through the proper process to relogin and remember me, I'm back to where I was before.
    Kurt -- Forum Liaison ---> Resources and Links Thread <---
    '78 R100/7 & '69 R69S & '52 R25/2
    mine-ineye-deatheah-pielayah-jooa-kalayus. oolah-minane-hay-meeriah-kal-oyus-algay-a-thaykin', buddy!

  10. #10
    Fortis Fortuna Adiuvat Omega Man's Avatar
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    Quote Originally Posted by akbeemer View Post
    I write this critical post with the best of intentions and not to attack anyone. I was moved to write because yet again I cannot seem to remain logged in on any of the three Apple based devices I use. I?m not asking for specific help in solving this issue (I'll figure it out), but I do want to express my concerns in broader terms about how the forum is managed from a technical perspective.

    I participate in eleven motorcycle forums. My participation in six of them takes place on a daily basis or, sad to say, even more often. The MOA remains one of my favorites in the nature of the interactions I have here and the technical knowledge that is available here. I also appreciate the work of the moderators who I know struggle mightily to keep things as open and enjoyable as possible while maintaining a modicum of law and order within the bounds of the rules set for them. That being said, I also believe that on a technical basis the MOA forum, Flea Market and to a lesser degree the website are the most glitch prone and irritating to use of any of the forums I frequent. It is noteworthy that the MOA is also the only forum to which I must pay to be a member. My criticism has nothing to do with the content of the forum, its members or moderators, but rather it appears to me that the people in charge of the technical side of the forum?s operation are either not up to the task or are not being given the training and resources needed to make things work. I have had issues logging on, staying logged on, posting pictures and posting on the Flea Market. Things work fine one day and not the next. I have sought help a few times (the mods were patient and helpful), figured it out on my own sometimes or just gave up on other occasions. I understand that there was a recent upgrade to the software, but from my perspective the result is that once again I have to login every time I visit the forum, and from reading recent posts others are having issues with the Flea Market. Most telling is that the forum's peers do not seem to have the same issues to the same degree and duration.

    It is not my intent to discuss each and every glitch that appears on the forum; those discussions go on often enough. I do, however, want to point out that as a user of several other forums, some of which seem to use the same brand of software, I have not encountered the number of issues that occur with some regularity on this forum. While help is quickly and cheerfully offered to resolve problems, the real point is that such help should not be needed by a person who is reasonably experienced and adroit in using forums. On other forums I?ve never needed to be coached through logging in, posting a picture or video or posting an ad on their version of the flea market. Additionally, for my first 5-6 years on this forum I participated with no significant problems that I can recall. Something has changed in last 18-24 months and it has not been a change for the better.

    The bottom-line, in my opinion, is that there needs to be a systematic assessment of how and who is managing the technical aspects of the forum. I have no idea how things are being done now, whether it is by paid staff, contractors or volunteers, but it is evident that there is significant room for improvement. I don?t expect that such a review would be an open process and I care not about getting any feedback other than a forum that is easy to use. Thanks.
    Hi Kevin and all, there has been a lot of catching up being done in the last year and a half. It's kind of a lot to really go through- as far as your questions. We are now running updated VB software packages and like you, I frequent other forums, and I like to look at the technical aspects of those forums as well. Many of the forums are still running software that is way behind- from the Can-Am forum-
    Powered by vBulletin? Version 3.8.7
    Copyright ?2000 - 2014, vBulletin Solutions, Inc.

    The MOA is here-
    Powered by vBulletin? Version 4.2.2
    Copyright ? 2014 vBulletin Solutions, Inc. All rights reserved.

    I would guess these "tried and true", "trouble-free" forums will have some pain when they go into "catch-up" mode. The MOA forum was well behind and had some customizations that made going to a newer version of VB sorta difficult. Add in some of the other problems including a site that has a Home Page with "features" and a link to the forum and we have what it takes to be here today.
    Anyway to to yours and other login problems, we need to have everyone with the problems do the basics- clean history,cache, cookies and any retained browser login/password helpers out of their computers
    All this "retained information" is the pathway association that lets your device hook-up with the forum. And in case anyone is wondering, I had to do some messing around to get logged in as well.
    Off this months best of forum there is a link to a thread in the clubhouse that unfortunately not a lot read but gave some great insight especially for Apple. I am going to post some more tips shortly. Here is the link to the thread-
    http://forums.bmwmoa.org/showthread....cussion-thread
    Remember computers only know the commands, they don't work under their own intuition. If there is an old "cookie" giving an old command, things don't work so well.
    Gary
    "You can do good or you can do well. Sooner or later they make you choose." MI5
    Mod Squad
    2009 F800GS 1994 TW200

  11. #11
    Registered User AKsuited's Avatar
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    I logged in successfully a few days ago, and all was well until today. Now I have to log into the forum every time: PITA.

    Harry
    My fleet: 2015 R1200GS, 2017 Toyota Prius Prime (plug-in hybrid)

  12. #12
    Fortis Fortuna Adiuvat Omega Man's Avatar
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    Quote Originally Posted by AKsuited View Post
    I logged in successfully a few days ago, and all was well until today. Now I have to log into the forum every time: PITA.

    Harry
    The next time you are ready to leave the forum, use the log-out button.
    The next time in when you log in, use the remember me button and see if that helps.
    (along with the tips in the thread I referenced above)
    OM
    "You can do good or you can do well. Sooner or later they make you choose." MI5
    Mod Squad
    2009 F800GS 1994 TW200

  13. #13
    Debbie's Servant Lee's Avatar
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    Quote Originally Posted by Omega Man View Post
    The next time you are ready to leave the forum, use the log-out button.
    The next time in when you log in, use the remember me button and see if that helps.
    Didn't help

    Also cleared my cache again, deleted my bookmark again, and saved a new bookmark.
    Didn't help.
    Lee
    2016 R1200RS
    MOA # 30878
    Past BMW Bikes: 2011 K1300S, 2003 K1200RS, 1991 K75S, 1987 K75T, 1984 R100RT

  14. #14
    Fortis Fortuna Adiuvat Omega Man's Avatar
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    Quote Originally Posted by Lee View Post
    Didn't help
    Did you clear out all your old information? Try to remember there are quite a few members on now who seem to be fine.
    OM
    "You can do good or you can do well. Sooner or later they make you choose." MI5
    Mod Squad
    2009 F800GS 1994 TW200

  15. #15
    Debbie's Servant Lee's Avatar
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    Quote Originally Posted by Omega Man View Post
    Did you clear out all your old information? Try to remember there are quite a few members on now who seem to be fine.
    OM
    Yes
    I'm tired of messing with it today. I'll try some more tomorrow.
    Lee
    2016 R1200RS
    MOA # 30878
    Past BMW Bikes: 2011 K1300S, 2003 K1200RS, 1991 K75S, 1987 K75T, 1984 R100RT

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