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Thread: 2014 R1200RT shocks delivery schedule

  1. #46
    Registered User 80092's Avatar
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    Shocks IN !

    Here is the news

    Dear BMW Motorrad R 1200 RT Customer,


    R 1200 RT Stop Ride Customer Care Package - PARTS AVAILABILITY UPDATE


    The anticipated R 1200 RT Dynamic ESA replacement rear shock absorbers started arriving at the dealers today. Attached is the national list of RT customers who have chosen option 1 and 2 and are awaiting their shock for the repair of their RT. If you received this email, you are an option 1 or 2 customer. The list order is based on the original retail delivery date as per the Retail Delivery Record punched by the dealer which established the in service date of the motorcycle.


    Today the initial allotment of the first 32 Dynamic ESA shock absorbers arrived at the dealers. These are allocated to customers? 1 through 32 on the attached list. Today BMW shipped 426 shock absorbers which are arriving at the dealers tomorrow. As of tomorrow, customer 1 through 458 on the list has a shock at their dealership awaiting them. Tomorrow we anticipate the remaining 69 units to be shipped for arrival at the dealerships by Thursday. We have ample supply of the shock absorbers and every customer should be in the final preparation of having the dealer arrange the service visit to bring your motorcycle back to you as quickly as possible.


    BMW Motorrad USA wants to thank each and every customer for their patience during this challenge.

    Please enjoy every mile on your BMW R 1200 RT, as it was intended to bring joy. Ride safely.


    BMW Motorrad USA
    Peter Murray
    Stroudsburg, Pa.
    IBA 359
    2014 RTW, 73 R75/5

  2. #47
    Registered User
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    Sounds like things are moving along. My dealer just notified me my shock is in and the bike should be ready Tomorrow or Friday. Hopefully they can get all of us fix up in about a week

  3. #48
    Utah 12 - what a road!
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    Not quite yet


    Dealer says nothing arrived today. BMW's left hand and right must be on two separate bodies because they sure aren't printing shipping labels for the shocks that were shipped yesterday.

    Today must be what they meant. Yeah, they meant today...I'm sure of it
    2014 BMW R1200RT
    2005 Road Glide - 91,000 miles
    2002 Honda ST1100 - 91,000 miles

  4. #49
    Droptine1968
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    This means I may get a chance to test ride my dealer's demo RT this weekend when I'm getting a new fuel strip in my 05. I'm also going to be with in a short distance to a Triumph dealer. I guess I may have to try the Trophy out also.
    2005 R1200RT

  5. #50
    BMW MOA co-founder bmwdean's Avatar
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    Done this morning.

    New shock:



    New shock installed:


    Last edited by bmwdean; 08-21-2014 at 09:43 PM.
    Jeff Dean − BMW MOA Co-founder (1972)
    '17 R1200RT, '15 R1200RT, '67 R60/2, '69 R60US, '55 R67/3, '49 R24

  6. #51
    My bike is home and all is good... Touring Sport BMW in Greenville, SC fixed it yesterday, but I did not get over to them until after work tonight. It was great to be back "home" on the bike heading home.

  7. #52
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    Quote Originally Posted by rockbottom View Post
    Well after two days BMW "customer service" did reply to my email asking if they could give me a time frame when I could expect my motorcycle to be fixed. Their answer was--and I kid you know--"we'll research that and get back to you."
    Looks like they're going to miss your deadline! Remember, these CS folks were hired in Columbus, Ohio to work with financial accounts with regards to loans and leases. They knew nothing about manufacturing of motorcycles, struts, defects or motorcyclists/motorcycling in general. They were thrown into this current role by management, who needed folks to answer a Hotline number to keep pissed off people at arms length. Actually feel for them. I'm sure they're happy this is all coming to a close.
    MOA #46783

  8. #53
    Cupcake greg's Avatar
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    I agree with Dan. I KNOW the area rep is avoiding this as much as possible AND perpetuating the screw up. 2 days and the only reply my dealer got was "send the information to this address" which bounced. She appears to be too busy to return calls.

    I was assured, after moving up the food chain 3 times at CS, that the shocks would be at my dealer today... or Friday at the latest. Or if they aren't call them on Monday. Yeah, nobody knows squat. They do not have access to "the list" that ~1/2 of you got!

    I'm in this deep and another week isn't going to kill me... close to but not. Doesn't help the frustration at all.
    Greg
    South Central Valley, CA
    2014 R1200RTW, 2010 Yamaha TW200, 1978 R100/7

  9. #54
    Cupcake greg's Avatar
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    Quote Originally Posted by droptine View Post
    This means I may get a chance to test ride my dealer's demo RT this weekend when I'm getting a new fuel strip in my 05. I'm also going to be with in a short distance to a Triumph dealer. I guess I may have to try the Trophy out also.
    Drop,

    Let us know if you dealers demo is ridable his weekend. If it is and mine isn't I'll have even MORE ammo.
    Greg
    South Central Valley, CA
    2014 R1200RTW, 2010 Yamaha TW200, 1978 R100/7

  10. #55
    Utah 12 - what a road!
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    Done Last Night

    BMW of Ventura Picked the bike up last night after 4:00 and did it last night! Wow thanks guys.

    Did not expect it to be done until today so this was very cool. As others have stated in this forum, BMW is hosing the dealers on this because the dealer is cutting the check for me. BMW will reimburse the dealer within 30 days.

    So the dealer gets to pay for the warrantied shock, the labor, the check and the freight for all of this and THEN they get a check from BMW for this? What the What

    Now I am beginning to understand why there are not more BMW dealers in the country. Would you want to deal with a corporate structure so byzantine?
    2014 BMW R1200RT
    2005 Road Glide - 91,000 miles
    2002 Honda ST1100 - 91,000 miles

  11. #56
    Quote Originally Posted by rmstevens98668 View Post
    This isn't all that unusual. When I had a retail business my suppliers were always looking to use my money first. The cash flow crunch can be a bigger killer of small business then profitability. When I pick up my bike tomorrow, I expect to wait for the check until the dealer gets paid...no worries.

    But kudos to BMW of Western Oregon...they got the shock today and it's already in the bike ready to be picked up. Woohoo!
    Same deal. My dealer has 8 bikes. That is a bunch of cash for a small business to fork over. I am happy to wait. Dealer has bent over backwards to helps me through all this.
    Buck in Greensboro, NC
    2013 R 1200 RT Midnight Blue - traded, 2014 R 1200 RT Ebony Metallic, 2016 S 1000 XR

  12. #57
    Registered User
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    Quote Originally Posted by hogwide@aol.com View Post
    Same deal. My dealer has 8 bikes. That is a bunch of cash for a small business to fork over. I am happy to wait. Dealer has bent over backwards to helps me through all this.
    +1

    Actually there were 5 of us picking up our RT's from the dealer yesterday afternoon!!

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