pglaves
#13338
You are entitled to your opinion but I find they are distraction and prefer to concentrate on the job at hand.
Talking to the tech beforehand is much different than having the customer talk to you while you are working.
There are many reasons why this policy prevails.
I should have been clearer. I don't want to bother the tech while he/she is actually performing repair/maintenance tasks. But I much prefer to talk directly to the tech who is actually going to do the work about problems and symptoms than to talk to the service writer who may or may not know the box end from the open end of the wrench. And I certainly do want to actually view the shop area, its cleanliness, orderliness, etc.
I know there are reasons. But I don't need to spend my money at places I don't trust (that emergency excepted) and I don't trust shops that keep the techs hidden and inaccessible to the customer - me!