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Thread: Zumo 660 map update turned it into a brick

  1. #1
    Fastman Fasterling's Avatar
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    Zumo 660 map update turned it into a brick

    Sunday morning, I decided to update my Zumo 660 to the latest maps/software. It churned away all day and when I ejected it. I discovered it was now an expensive brick. No matter how I tried to boot/reset it, it would go to "LOADER LOADING" and lock up. I have to give Garmin lots of credit on how they responded. I e-mailed them Sunday night and got a response around 6:00 Monday morning. Unfortunately, the directions didn't fix it and I spent ~30 minutes on the phone with a technical rep working through it. After determining it couldn't be fixed remotely, he issued a RMA and cut the standard (out of warranty) repair price in half as he could see I was a loyal customer (4 registered GPSs in the system). I explained I was headed to the rally later this month and really needed it back quickly. He said not to worry and wasn't kidding! I dropped it off at UPS Monday afternoon and it was signed for at Garmin Tuesday morning around 10:30. Tuesday evening, I received an e-mail saying the replacement had been shipped - about 8 hours to process it. The "new" GPS should be on my doorstep tomorrow. That's some good customer service.
    Fastman
    '86 R65, '96 R1100RS, '04 K1200RS, '13 K1300S 30th Anniversary - SOLD
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    The most notable thing you can leave for posterity is your name...signed Anonymous

  2. #2
    Registered User
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    Great news Bruce!! Thanks for posting as I'm about to try to update my 660. I hope I don't have the same loading issues you experienced.
    Chuck Manley #12106
    2012 Howlin' at the Moon Rally Chair
    Ambassador, Knights of the Roundel #333, IBA Member, Life Member NRA
    Black '13 R12GSA (the Outlaw), Black '02 K12RS (157K)

  3. #3
    Fastman Fasterling's Avatar
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    I was doing the update on a MacBook Pro and I believe there are some issues with the Macs from time to time. I updated my Nuvi this morning and it went fine (except not enough memory for the full North American maps).


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    Fastman
    '86 R65, '96 R1100RS, '04 K1200RS, '13 K1300S 30th Anniversary - SOLD
    '16 R1200GSA
    The most notable thing you can leave for posterity is your name...signed Anonymous

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