sickticket
New member
I've had excellent experience with Schuberth, Bob's BMW and other venders but my jaw dropped to the floor dealing with Ilium.
Almost two weeks ago I ordered, via the internet, Ilium Works touring foot pegs for my 2013 R1200RT. I have ordered from Ilium before and I had read good reviews for this item. I placed the order using my credit card on record and I received an email that evening confirming the order. I was hoping to receive the gear so that I could install them this past weekend. Nothing arrived.
Because I have this Friday and weekend off I was hoping to work on the bike. When I did not receive the touring pegs today (Thursday - 10 days after placing order) I sent them an email questioning when they plan on shipping the item. I received a response within two hours and "Ron" stated they have the touring pegs in stock and would I like them to be sent out? WHAT?????
I immediately responded back that, if they had them in stock, why was my order not filled? Does it require an inquiry from a customer to get a prepaid order filled? I also asked if I did not email them, how soon would they get around to sending something in stock? That is the strangest customer service department I have ever run across.
Ok, I am now off my soap-box. Have a good weekend, keep the wheels down and stay on the right side of the sod.
Almost two weeks ago I ordered, via the internet, Ilium Works touring foot pegs for my 2013 R1200RT. I have ordered from Ilium before and I had read good reviews for this item. I placed the order using my credit card on record and I received an email that evening confirming the order. I was hoping to receive the gear so that I could install them this past weekend. Nothing arrived.
Because I have this Friday and weekend off I was hoping to work on the bike. When I did not receive the touring pegs today (Thursday - 10 days after placing order) I sent them an email questioning when they plan on shipping the item. I received a response within two hours and "Ron" stated they have the touring pegs in stock and would I like them to be sent out? WHAT?????
I immediately responded back that, if they had them in stock, why was my order not filled? Does it require an inquiry from a customer to get a prepaid order filled? I also asked if I did not email them, how soon would they get around to sending something in stock? That is the strangest customer service department I have ever run across.
Ok, I am now off my soap-box. Have a good weekend, keep the wheels down and stay on the right side of the sod.