It is the dealers thought and several others I have met on different forums. I am o for 3 radios. Hmm seems like a radio problem to me. It is even worse with my phone. It will not pair with the gps and radio at the same time. Sounds much better just using the GPS as an mp3 player. Everything poionts to the radio. Glad your and others you know are ok. My experience has been very different.