I would LIKE the MOA to be an advocate for its members concerning possible manufacture defects.
I would NOT like the MOA to be an advocate for its members concerning possible manufacture defects
What ever you do, don't let Klinck know about this thread! He seems to have his hands full over there on WA!
For RT's that lack real horsepower this concert just might be the ticket. S1000RR riders on the other hand need to stay away from this stuff as you'll crash for sure .
BMW MOA has a volunteer advocate - called the Consumer Liaison. This is new to neither BMW MOA nor the several threads swirling about. But that fact keeps being overlooked. So is the Consumer Liaison, by members with issues with vendors, dealers, or BMW.
I believe there should be a "regular" column in the Owners News that reports the activities of the Consumer Liaison and the issues that he/she has dealt with. Whether "regular" means quarterly or monthly or whatever depends on the level of activity, use, and interest by the members.
This would have two possible affects with two distinct advantages. First, the possibility of regular publicity might have some modest effect on how folks cooperate and compromise. I do understand that often confidentiality is important. but issues can be described in generalities when necessary. More importantly however, every member would at least have the opportunity of being reminded that such a person as the Consumer Liaison exists and could be of help to a member.
It is my considered opinion that when issues arise it is important to address them at the earliest possible moment. The next day is often not too soon. The fact that BMW MOA has a person who might be able to help ought to be well publicized and in the forefront of folks minds when they believe they have a problem. A regular column in the ON would provide an opportunity for folks to know this much better than a name and phone number with a somewhat obscure title on the staff listing in the magazine.
Paul Glaves - "Big Bend", Texas U.S.A
"The greatest challenge to any thinker is stating the problem in a way that will allow a solution." - Bertrand Russell
The idea of an ongoing update of the activities of the Consumer Affairs Liaison is an excellent idea. I won't get involved in the confidentiality question but think it presents a number of issues from a reporting / publication point of view that will impact how the topic is reported. When I briefly wrote for On there was a fifteen day lead time for columns. I don't know the current requirement for regular columns. The lead times for publication, what ever they currently are, would seem to preclude blow by blow coverage of a negotiation. In addition the magazine format does not allow for next day up dates of newspapers for example.
Pass the mustard and UP THE REVOLUTION!
I think we need a "Super Liaison" that has access to service bulletins, recalls and is aware of recurring problems with members bikes and possible defects and report this information back to the member in the magazine and under a special tab on the forum.
I wonder how many members know the name and how to contact the consumer liaison. That would be a good poll to post but don't worry I am not going to.
The MOA has done a poor job of making the consumer liaison position and person known.
I have looked back at some of my old MOA magazines and I did not find one example where the MOA ever question anything BMW NA does or "doesn't do". The tech writers sometimes point out error in manufacturing but not the editors of the magazine.
Always good to hear your point of view and thanks again for helping me with my bike.