I bought a new 2014 K1600GT in October. I had its first service done a week later and then at 1300 miles (not 13,000) I heard a loud noise and then rattling. I took it to my dealer and they drained the oil and took it apart. The dealer technician, service manager and owner said that I needed a new motor. A tooth broke over the drive shaft, bearings disintegrated and two pieces of metal was missing. The metal pieces did not come out in the oil, even though it was shiny.
The dealer said that BMW Corporate Customer Service said they should only replace the gear shaft. The dealer said that was wrong and needed a new motor. I called BMW Customer Service and said that at 1300 miles, I want a new motorcycle. I also informed them that I have purchased 11 BMW automobiles and 7 BMW motorcycles (4 this year alone)!
FYI ? the bike broke down before my first payment was made. At the second payment made, the dealer informed me that they did what BMW Corporate said and BMW Corporate informed me there was nothing they could do and that I was not allowed to speak to a Manager or Supervisor. The Dealership (I?m not naming them), said that BMW Corporate was wrong and maybe I should get a lawyer.
I don?t want to drive the 1600KT, because with two pieces missing, I don?t feel the bike is safe to ride and my wife doesn?t want to get on it either. The dealer agrees with me as well.
I need help ? what can I do?