I stocked up on -130, -200 and -300 sealing rings. They were 20 to 40 cent items at the time. Well when you round them up to a buck each, a $28 order ended up being almost $100. I had a talk with the owner...he dropped it back down to MSRP.
I can do without creative number crunching.
Anyway, end of story.
There is no need for the dealer to mark up anything. If he is going to mark up a cheap part by 50%, then he can mark down an expensive part by 50%. Can't have it both ways!
There is no need to discuss this further, and I'm certainly not interested in doing so with someone that has a vested interest.
I gotta be clear here. I give you the absolute right to look at pricing and buy from whomever you choose and minding your own wallet. What I do feel is totally inappropriate is when people begin making financial accusations against not just dealers but anyone in any business and they really have no understanding to speak of when it comes to the financial side of that particular industry.
I don't know if you're familiar with the term Class A, Class B, Class C office space. Class A is a whole bunch more money than Class C. For the last decade plus OEM's have pushed dealers into what amounts to Class A real estate. BMW is a considered a high end motorcycle in a niche market. The motorcycle market as a whole is basically a niche market when compared to cars. Niche markets can rarely afford Class A space unless you're working with unusually high margins. You've got service departments paying premium prices for every square foot found within that department. If you were to look at a dealership P&L you might be shocked as to how much that space costs the store. If the store can't take enough green in what do you think happens? What do you think has happened in the last 4 to 5 years within this industry?
I don't want to bore you with all the financial details. Dealers have extremely large sums at risk. Most of them guarantee those sums with their personal home. Believe it or not most of them actually care about their business. Don't intentionally try to spread negative comments over your perception of their profitability if you truly don't have a handle on the financial aspects of whatever business you're discussing regardless of industry. That is being fair.
It is my hope this makes sense to you and others who are sometimes so quick to become internet reporters without all the facts at hand.
Growing up in the automobile industry as a GM of a few dealerships I will add my $0.02 here.
The auto industry is basically a dishonest one, made that way by the actions of its customers. People go to a dealer in an attempt to steal his profit and the dealer responds by stealing it back any way he can. I don't think motorcycle dealers in general are nearly as "bad" as their four wheel siblings but the customers are driving them that way too.
Marty - in the western Oregon mountains.'06RT, (gone '04RT, '86 Venture Royal, '81 Yamaha Virago920, '82Suzuki GS1100GK, '76 Suzuki GT750, Triumph 750 Bonneville, BSA Road Rocket 650, 61" Harley knucklehead)
A local Ford dealer tracks and races a Porsche GT3; I guess a Mustang really isn't that good after all.
It takes quite a few sales to pay for the ones he writes off, lets not even talk about their operating costs.
I've worked in a few car dealerships and a motorcycle dealership.
Anyway, back on track. I got the answer to my original question and my vehicles are maintained far better than they can at any dealership. End of story.
Someday, when we're tired of this silliness, the dealer franchise system will replaced by company owned retail stores which will eliminate the wasteful expense of the franchise and dealer/distributor/manufacturer exchange fees. You'll deal with the corporation or national distributor instead of a franchise owner. As a result, the price of new products will drop, just like they did with large household appliances.
But, what about parts? In this new retail model, the "dealer" is likely going to ignore anything that's older than the warranties he must service, which will drive service to independent shops or force the customers to "purchase up" instead of holding on to older models.
Cave contents: 16 R12RS, 13 Toyota Tacoma, 03 Simplicity Legacy, 97 Stihl FS75, Dewalt DW625 & SawStop PCS175
My expectations are never low enough........David Brooks
What a customer does not have the right to do IMO is become an internet reporter minus all the facts. You want to criticize profitability? Go out and learn everything you can about your subject and back it up with facts and then state your opinion. To make negative comments about an entire store and/or entire service department because some human being known as a technician makes a mistake is just as wrong as your comments. Presenting one side of the story is simply not the right thing to do and any intelligent adult would agree with that statement.
If you have dealership experience let's hear the P&L numbers and support your argument. At least for this one story. If you cannot provide both sides of the story you should not be criticizing others with obvious one-sided commentary.
I prefer to deal local and keep the money in the local economy if possible. But the local economy then has the obligation to take care of me as a customer should be taken care of. I am not offended by those who disagree however.
One of my fave "car dealer stories" dates back to my caddying days which included caddying for several new car dealers that played together on weekends. Two of the three ended up in prison for various shenanigans in the dealership. I'm not saying thats typical but it has happened where I live now too. They also cheated at golf. They cheated each other during the round while playing for what to me was more than a weeks pay per hole. I'm talking $100 bills on a hole when the bag fee was $2.50 per 18 holes. One of them was the father of a fellow HS student-he didn't go to jail but his son did cheat another fellow student(my friend) out of his business- a really nice BBQ setup in several cities that dealer guy bought into then it got real ugly-still is Grover's BBQ in KS. Then you have the other direction from where I live & dealers there have gone to jail for speedo fixing, then you have the many others that seem to make the news. Yeh, they belong to the BBB and it backs them up regularly as that's where their money to operate comes from so its a full circle operation & yes I've tried that route to avoid a lawyer-and I'm a guy that absolutely!!!doesn't believe in suing everyone!!! No, I wasn't stealing. No, I certainly don't begrudge others earning money and being successful but it was pretty obvious to me as a caddy whose bags I carried. These things are just from one guys experience & they made impressions on me.
Spare me the stories about how the customers are trying to "steal dealer profit". There is a reason that car dealers & car sales people are low on the food chain of popularity. For whats being portrayed here as a real risky business to turn a dime there sure are plenty of them out there making it happen-MC's & cars?
"If I had my life to live over, I'd dare to make more mistakes next time...I'd relax,I'd limber up... I would take fewer things seriously...take more chances... take more trips...climb more mountains...swim more rivers...eat more ice cream." Jorge Luis Borges at age 85.