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  1. #1

    BMW Las Vegas

    I was in Las Vegas last week for a little vacation. (why go there? GF's idea)

    When traveling I try to stop at BMW dealers and pick up T-shirts. I am not overly picky, or cheap, but I have to tell you I usually do not come away with the warm and fuzzies. I find most BMW dealers to be aloof and somewhat less than friendly....That is the nicest way I can put it.

    I visited Las Vegas BMW on Friday morning. Bright, modern, fantsatic looking store with a great selection of bikes (Husqvarna & BMW) and nice offereings of OE and aftermarket parts and gear.

    I walked around and found a couple of T-shirts and stickers I liked and was greeted warmly by everyone I encountered.

    When I mentioned that I was going to be doing some sightseeing via rental car the staff went into tour guide mode. Pulling up and printing maps for me, telling me little anecdotal stories about rides around the area & sharing the best places to eat & the often overlooked sightseeing gems in the mountains and deserts surrounding Vegas. These guys went all out and well beyond what I expected.

    This is how it is supposed to work.

    Yes, I bought a few things, but the profit they made on those things was small compared to the investment in time they gave me.

    I'm a fan.

  2. #2
    Registered User
    Join Date
    Sep 2006
    Diamondhead, MS
    Nice to hear there's a dealer that still gives a ......

    A few years ago I wandered arount at Bogart's in Birmingham for about 30 minutes. Not a soul spoke to me. They went out of business.
    '03 R1150R, '03 F650GS, '97DR200SE,'78 Honda CT-90, '77Honda CT-90

  3. #3
    Registered User
    Join Date
    Mar 2011
    Our dealer in Long beach ca has always had very positive attitude with customers, very willing to spend time with you even if your just window shopping
    Good find in Vegas now stay off the strip

  4. #4
    RAINEY 187132's Avatar
    Join Date
    Sep 2012
    Grand Rapids, MI
    Sounds like it would only have been better if they set you up with a demo bike to go with that map. I'm lucky that my dealer here in Grand Rapids, MI has a great crew working there from the front end to the shop.
    Grand rapids, MI
    2012 BMW R1200RT

  5. #5
    Quote Originally Posted by Acejones View Post
    Nice to hear there's a dealer that still gives a ......

    A few years ago I wandered arount at Bogart's in Birmingham for about 30 minutes. Not a soul spoke to me. They went out of business.

    Yep, I had the same experience there as well.

    All of my bikes have come from Grass Roots in Cape Girardeau MO. I started dealing with them when I lived there. I kept dealing with the even when I moved 200 miles away (even when I had a dealer 10 miles from my new house)

    Now I live 600 miles from them. They are still great friends, but logistically it is going to be hard to continue to be a (service & new bike) customer.

    I am a very big fan of the brand for a number of reasons, but I'm not sure I would be a BMW rider because of the attitude of many of the dealers.

    I'm lucky that I got started with Grass Roots, looks to me like the guys in Las Vegas are very similar to work with. BMW should be thankful for having these types of dealers in their network.

    Their corporate store in Manhattan? What a rude & poor excuse for a motorcycle retailer.

  6. #6
    Registered User dogmoon's Avatar
    Join Date
    Dec 2011
    Pacific MO

    BMW St Louis

    I would have to say we have a great dealer here in St. Louis MO with Gateway BMW always fast and friendly service and help anytime you need it! On top of that the coffee is always on and hot!

  7. #7
    Registered User lkchris's Avatar
    Join Date
    Mar 2003
    Albuquerque, NM
    It's great in Albuquerque
    Kent Christensen
    '12 R1200RT, '02 R1100S, '84 R80G/S

  8. #8
    Join Date
    May 2011
    Greater Bahstin, Massachusetts
    It's not just the BMW dealers, folks. The problem is endemic in the motorcycle business, in my experience. Salespeople don't know their product, service techs are rushed and aren't familiar with all the models they work on, managers and owners don't stand behind their work or workers. Owners aren't on-site.

    I bought a Honda ST1300 in 2003 when they were new and could forgive the saleman and service department for their lack of knowledge... for a while. But a year later it was obvious they didn't know and didn't care so I took my business to another dealer who was better, but not much. When I got the bike back home after a fork seal replacement and found some of the fork pinch bolts only finger tight, I gave up on them, too. Doing the work myself, which I do as much as possible, is the only way to ensure the quality of work. Buy the bike from the cheapest dealer and hopefully never see them again.

    That said, I have established a good relationship with the dealer who sold me my 2011 R-RT. The sales experience was pleasant, service work prompt and correctly done, and all employees are friendly and seem to be glad they work there. I can't say all or most BMW shops are that way, and I certainly won't say all Honda shops are bad. The "old school" bike shop is pretty much a thing of the past - you know, the kind of place where the owner loves bikes, works on bikes, helps in parts and sales, and will chat with a customer for half and hour. If you find one of those shops keep them in business. And bring donuts.


  9. #9
    Registered User SeabeckS's Avatar
    Join Date
    Oct 2005
    GPS (Greater Puget Sound)
    Quote Originally Posted by lkchris View Post
    It's great in Albuquerque
    +1 for Albuquerque. Four years ago enroute home from Louisville, KY to home with my new to me S, had to stop to get a new rear tire installed. Sort of anticipated the need for a tire on this trip, but major detour required by blizzards throughout the Rockies caused an unplanned halt in the travel plan.

    Service manager and his shop crew had me back on the road in very short order!


    PS. Since we're handing out kudos, here's a shout out too for South Sound BMW near Tacoma.
    Bill Johnston

  10. #10
    Quote Originally Posted by SCQTT View Post
    Their corporate store in Manhattan? What a rude & poor excuse for a motorcycle retailer.
    boy howdy.

  11. #11
    BTW, we in the ATL are blessed with two very good dealers, BMW Atlanta and Blue Moon Cycles.


  12. #12
    I like this thread. We have traveled all over and been to too many dealerships over the years. There are more good ones than bad ones in my experience. But I have discovered that dealerships are, when all is said and done, people. I had a less than stellar experience at a dealership once trying to buy a tire. But a year later when I equally badly needed a tire I got fast, professional, friendly, helpful service at the same place. The jerk that I dealt with a year earlier was nowhere to be found.

    If I try to list all of the good dealers I have visited in the past few years I know I'll leave some off, but here is a start:

    Engle Motors - Kansas City - I've had good dealings with them since 1983
    Gina's BMW - Iowa City
    Grassroots BMW - Cape Giradeau, MO
    Bentonville BMW, Bentonville, AR
    Lonestar BMW, San Antonio, TX
    Mac's Cycle Center, Clarkston, WA
    Franks, Essex, VT
    Nicks, Wisconsin
    Big Twin, Boise, ID
    Paul Glaves - "Big Bend", Texas U.S.A
    "The greatest challenge to any thinker is stating the problem in a way that will allow a solution." - Bertrand Russell

  13. #13
    Join Date
    Aug 2012
    LaPorte, Indiana

    BMW Dealers, Indianapolis

    I bought my K1600GTL from BMW of Indianapolis, Falcone Powersports and was treated very well. Charlie Muecke, who sold me the bike was very accommodating and presented a very fair trade on my old bike. Everyone I met was very friendly and relaxed. I highly recommend them.

    Jeff Bernel
    2012 K1600GTL

  14. #14
    OldBMWMaster JDOCKERY132445's Avatar
    Join Date
    Sep 2010
    Pleasure Island. NC

    Blue Moon

    Quote Originally Posted by Visian View Post
    BTW, we in the ATL are blessed with two very good dealers, BMW Atlanta and Blue Moon Cycles.

    Blue Moon helped me out on a Saturday that they were having their annual flea market/swap meet/ cookout. I rode in with thread showing on the rear around noon on Saturday. They had my bike fitted with a new Z8 in less than an hour and I accepted their invitation to stay for the entertainment and food. I also found some neat items from the swap meet. I have since run into John at two national rallies and some local and regional meets. He always says hello and invites me back. It is worth a trip to his shop to look at his colletion of old bikes too.
    Jerry Dockery
    309 N. 3rd. Ave.
    Kure Beach, NC 28449
    2009 R 1200 RT,1996 R1100RT, 1985 K100RS...too fast to believe.

  15. #15

    Good Dealerships

    I want to sing the praises of two BMW dealers: Mac's Cycle in Clarkston, WA, just across the Snake River from my home in Lewiston, ID, and Cycle Specialties in my former home, Modesto, CA. The people in both places are friendly and know their stuff.

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