After four emails and several calls on a brand new r1200rt that bro,e down on the first day and still at the dealer waiting on parts I finally got of hold of someone at customer service lets just say it was no Disney experiance! I was told that it didn't matter how long it takes to get a part and not only being able to ride a new bike one day and having it set at the dealer for three weeks doesn't warrant her to interact! Wth is she there for and obviously ride she doesn't ride a motorcycle, I could understand if someone was being rude and unreasonable but I guess being polite and asking BMW to help expedit a part is an unreasonable request, the dealer I bought from is great but they are getting nowere also