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Thread: GPS Repair

  1. #1
    Registered User dadayama's Avatar
    Join Date
    Sep 2009
    Oklahoma City

    GPS Repair

    Any one ever get a GPS repaired?

    I have a newish Garmin Nuvi 500 with a cracked screen.

    Any repair shops out there? Should i call Garmin?

    Thanks for any advice, couldn't find any info in a forum search

    Peter in OKC

  2. #2
    Registered User nytrashman's Avatar
    Join Date
    Nov 2007
    westchester co. NY
    although i have never had to have my GPS repaired i have read some good things about Garmins repair/support on the Zumo forums. give them a call, i'm sure they can help you get your problems sorted out quickly and reasonably.

  3. #3
    IBA #44567 Ken F's Avatar
    Join Date
    Sep 2009
    SW, MO
    +1 I've had 3 repaired under warranty, and not. Have always found them to be very accomodating, and have gone above and beyond my expectations in all 3 occasions.

    Many companies could learn a lot from Garmins customer service!

    IBA #44567 Pres. Springfield BMW Roadriders
    "Two things are infinite: the universe and human stupidity; and I'm not sure about the the universe."
    -Albert Eienstein

  4. #4
    Geeser mcover's Avatar
    Join Date
    Nov 2006
    Annapolis MD
    Garmin customer service is second to none
    2016 K1600GTLE
    2016 R1200GSA
    IBA #575

  5. #5
    Registered User
    Join Date
    Sep 2005
    Eastern KY
    Garmin website tells you all about the refurb cost etc.. It is kinda expensive...

  6. #6
    Just call Garmin. Explain the problem. They will advise you what to do next. If the experience of many holds true you will wind up happy.
    Paul Glaves - "Big Bend", Texas U.S.A
    "The greatest challenge to any thinker is stating the problem in a way that will allow a solution." - Bertrand Russell

  7. #7
    On the Road
    Join Date
    Sep 2009
    Isanti, MN
    +2 on Garmin customer service.
    Riding across Wisconsin this summer I hit a brake in the pavement, my Navi IV popped out of it's mount and hit the pavement at 50 mph. Needless to say, it was toast. Called Garmin, told them what happened, they're response was "no problem, send it back, we'll send you a new one under warranty. The whole process took about two weeks.
    Makes it hard to complain.


  8. #8
    In my experience, Garmin customer service is good but their technical support not so much. I had an enduring problem with routes getting corrupted and their answer was basically, "That can't be happening."

  9. #9
    Registered User QSrider's Avatar
    Join Date
    Feb 2009
    Salt Lake City, UT
    I have also. Called Garmin to ask what I was supposed to do. Followed the instructions they gave me and about 10 days later I got my GPS back... Well not really... It was a identical new unit accompanied by a note saying that they were sorry they couldn't fix it, so they replaced it. And I was outside warranty by at least one year.
    Excellent service!
    Last edited by QSrider; 12-04-2010 at 05:28 PM.
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