My experience with Scorpion was quite different - after 20 years loyal to Shoei I bought a new EXO-700 last fall and am exceedingly happy with it. I did however manage to catch the rear vent piece on a table edge and knock it off. I called and talked to the Scorpion folks and asked if they sold just that rear piece - instead they just promised to send me a new one gratis. It showed up 2 days later with the glue tape needed to affix it. So far I am pretty happy with Scorpion and the helmet.