nytrashman
New member
i have had two bad experiences with the same BMW dealer, is there a way i can contact BMW NA directly to let them know of my dissatisfaction or am i just wasting my time?
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contacting BMW/complaint about a dealer
- Thread starter nytrashman
- Start date
nytrashman
New member
thanks for the advise but i choose to call BMW NA about my problems with my local dealership.
X
XTrooper
Guest
Yeah, that.
Even if your complaint to BMW NA generates a phone call to the dealership by them (highly doubtful), it will have the same effect as Hillary Clinton scolding North Korea for continuing with their nuclear program.
If you're not satisfied with a particular dealership, you really have only two options; travel to another dealership or put up with them.
greenwald
New member
What Trooper Steve says may turn out to be true, and sad if it does.
But I once did submit a complaint over the BMW internet link about how my dealership did not resolve something to my satisfaction - and lo and behold, my phone was ringing three days later - dealer calling me up, wanting to know what they could do to make things right!
Give it a try.
CustomerService@bmwmotorcycles.com.
Visian
look out!!!
this may not be completely true.
whenever i take my bike to a BMW dealer for service (which is exceedingly rare, even though i love my dealer but i am cheap) i get a call not long afterwards from a customer satisfaction survey firm. You are asked to rank the experience from 1 (crappy) to 5 (exceeded my expectations).
if the ranking is anything less than 5 the dealer not only gets a nastygram from BMW but also gets financial penalties applied (i am not sure of the specifics here, but it may have to do with floorplanning interest rates or allotments... something like that).
i don't know if the same thing happens when someone complains to customer service or not.
i just feel sorry for the poor dealer getting forced to ask me "did i exceed your expectations?" well, hmmmm... i guess, you fixed my bike and didn't drop it off the workstand. but it still doesn't ride like a magic unicorn...
(they also whisper that they need 5s on the survey or their life is hell....)
ian
Jim Wright is the Consumer Liaison. His email: wrightjkwright@gmail.com Complete contact info is on page 8 of the October Owners News. Jim succeeds Paul Johnson (who did a fine job) who stepped into the position after Rob Lentini.
pglaves
#13338
Thanks Chuck
roostershooter
motorcycle cowboy
this may not be completely true.
whenever i take my bike to a BMW dealer for service (which is exceedingly rare, even though i love my dealer but i am cheap) i get a call not long afterwards from a customer satisfaction survey firm. You are asked to rank the experience from 1 (crappy) to 5 (exceeded my expectations).
if the ranking is anything less than 5 the dealer not only gets a nastygram from BMW but also gets financial penalties applied (i am not sure of the specifics here, but it may have to do with floorplanning interest rates or allotments... something like that).
i don't know if the same thing happens when someone complains to customer service or not.
i just feel sorry for the poor dealer getting forced to ask me "did i exceed your expectations?" well, hmmmm... i guess, you fixed my bike and didn't drop it off the workstand. but it still doesn't ride like a magic unicorn...
(they also whisper that they need 5s on the survey or their life is hell....)
ian
Same experience here. You can always go thru the BBB in your area.
nytrashman
New member
after speaking to BMW NA about this dealership my bike was repaired within a 1 1/2 days of the phone call, and i am waiting for it to be returned to me as i type this. i am debating posting the 3 experiences i have had with this dealership here for all to see, but suffice it to say not one was pleasant. looks like it is time to start using a different dealer, unfortunately the next closest dealership is over 2hrs away.
pglaves
#13338
So did talking to BMW result in BMW talking to the dealer which resulted in the dealer doing something they otherwise were not going to do? Or in fewer words - did calling BMW get results?
rad
Retired from riding
Call me old fashioned. Has the OP contacted the BMW dealership owner already and expressed his concerns?
If someone has a complaint with one of my programs, I appreciate it when they contact me before going over my head and give me a chance to correct matters, if necessary.
If someone has a complaint with one of my programs, I appreciate it when they contact me before going over my head and give me a chance to correct matters, if necessary.
nytrashman
New member
yes i did in fact speak to the owner of the dealership via e-mail several days ago, his final response was he would look into the things and get right back to me. have not heard a word from him since.
to answer the question of if speaking to BMW NA helped, all i can say is after they contacted the service manager at the dealership she had my bike worked on and done within a day and half, where the service writer who i had dealt with up to that point was working on seven days with only a valve check being done.
if anyone would like to read all the troubles i have had with the dealership PM me your e-mail address and i will send you a word doc describing the three events in question.
to answer the question of if speaking to BMW NA helped, all i can say is after they contacted the service manager at the dealership she had my bike worked on and done within a day and half, where the service writer who i had dealt with up to that point was working on seven days with only a valve check being done.
if anyone would like to read all the troubles i have had with the dealership PM me your e-mail address and i will send you a word doc describing the three events in question.
bmwgsrider
Member
Did you get your bike back?
nytrashman
New member
Anna,
yes i got my bike back this afternoon, and of course were expecting over 2 inches of rain and 40-50 mph winds tonight and tomorrow and i sprained my right wrist at work today, but i will be riding the bike to work tomorrow.
yes i got my bike back this afternoon, and of course were expecting over 2 inches of rain and 40-50 mph winds tonight and tomorrow and i sprained my right wrist at work today, but i will be riding the bike to work tomorrow.
Last edited:
jurgen
Daily Rider
Third option: Learn to do your own wrenching. Find a friend to teach you. You will have some "learning experiences" (even some that cost you a few $$) but you will be more appreciative of your motorcycle. And yes: This stuff is not rocket science, it can be learned like any other skill. And, it can be fun.
