deilenberger
A bozo on the bus
That actually does happen on occasion - but how would you have the BMW-Motorrad representative contact the OP. He would have no name, no location, nothing to identify the chap by except the user ID "14348"For example, could their be a better public relations gesture than for a senior executive at BMW, after having been made aware of this thread by subordinates assigned to monitor social media, to make a personal call to the original poster to apologize for the order delay and offering an expedited solution? If this or anything like it happens, however, I'll be surprised. Instead, BMW will likely just remain aloof, seemingly not care, let the problem fester and, ultimately, contribute even more to their reputation for bad customer service.
I suspect they would need a bit more then that to go on..