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Thread: Warranty Claim Denied By BMW

  1. #16
    Rally Rat
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    Thumbs up

    I checked.

    Amsoil synthetic being used within BMW specs.

    Thanks.

  2. #17
    X-Troller hexst's Avatar
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    The problem was with the filter used a 1150 filter was not made for a 1200 if you're going to use parts from another bike why not use a filter from a 67 falcon then bitch about not being covered.
    Knick
    R1200GS
    Vespa ET4

  3. #18
    kitze2
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    In California (I wouldn't doubt that other states are similar) a manufactor can't deny a warrant claim for using non-oem parts if, and here it comes...

    1, Said parts meet published industry standards as called out by the OEM.
    2, All required services are performed with corroborating receipts and documentation.
    3, The OEM does not provide parts and labor required for routine scheduled service free of charge.
    4, Service does not require certified training or access to OEM diagnostic or repair equipment.

    What does it mean?

    Item 1 is easy. Buy brand name products that meet the spec.
    Item 2 can get sticky. You have to have a log of all services with date, mileage, work performed and products used.
    Item 3...I love this one. If the dealer gives you the first few oil changes free (as many do) you MUST perform them at the dealer. You can't decide you want to do it yourself. Since they are willing to do it free OEM parts are mandated. Also skipping free service can and/or will affect unrelated warranty claims down the road. IE: your computer blows up and you didn't have the dealer do that oil change at 600 miles. You're screwed.
    Item 4 shouldn't be an issue. Usually. However as an example my Daytona 675 required the Throttle Bodies to be checked and reset at the 1st service. And guess what? You need a special computer.

    Admittedly the dealer has a huge influence on the OEMs paying claims. But the ultimate decision is with the OEM and their reps. And as someone said earlier...If they don't want to pay it's a huge uphill battle. And chances are they will just bury you regardless of the law.

    Oh and how do I know this? Let's just say Suzuki can kiss my hairy butt!
    Last edited by kitze2; 12-19-2008 at 06:13 PM.

  4. #19
    bob1100rtc
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    Hey Mike,you don't have to use the mopar filter to keep your powertrain warranty in effect. The only time I have ever seen any issues with a filter is on a cummins. They have a list of approved oil and fuel filters and if the wrong one is on there they will deny coverage. On the other chrysler built engines I have never seen a denial as long as you can produce records to prove you changed the oil and filter. One thing they are starting to do is deny warranty on differentials if you don't change the fluid every 16,000 miles.

  5. #20
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    Its hard to understand why a machine (BMW) thats touted to be a world traveler can be so delicate.
    '03 R1150R, '03 F650GS, '97DR200SE,'78 Honda CT-90, '77Honda CT-90

  6. #21
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    Talking

    Quote Originally Posted by Acejones View Post
    Its hard to understand why a machine (BMW) thats touted to be a world traveler can be so delicate.
    NONE of us understand this dilema.

    But we buy them and ride them anyways!

    Go figure.

  7. #22
    Nutfarm
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    I have had 5 BMW motorcycles, and 2 BMW cars over the last 30 years, All nice equipment. But to say the Japanese have'nt figured it out yet is BS. The only thing the Japanese don't have down, is the snob apeal, and they are alot easyer to get along with when issues come up. How many continuing electrical probblems do the Japanese makers have? How many final drive failures? Damn few. BMW has been making shaft driven motorcycles for a long time, you would think they would have it down by now. I ride BMW motorcycles for the same reasons many on this site do, But it's not because I feel they are superior to anything elce, because it just ain't so.

    Ken G.

  8. #23
    Registered User easy's Avatar
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    Quote Originally Posted by deilenberger View Post
    Pretty much proving the point a number of us tried to make some months ago.. when under warranty, using non-BMW parts/oils may be a false economy. Unless the manufacturer specifies the part is made for your bike, you may have problems if you have a warranty claim that could possibly be caused by using a non-approved part.
    +1

    One of the most important yet overlooked parts on a bike, or car for that matter, is the oil filter.

    When you try to save a few bucks on a filter, you usually end up costing yourself much more in the end, especially if your car or bike is in warranty.

    Easy

  9. #24
    grumpyone
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    Simple answer

    Simple answer;
    Take your money, buy a good quality good condition reasonable priced used bike of your liking and for what you save warranty your own machine.
    Use good quality parts and supplies from the mfg of your choice that meets your machines needs and besides saving money;
    You will be riding an older machine (just as much fun) that will also automaticly keep your ego in check And your blood pressure down for more years of fun
    When companies use lawyers to make rules and policies instead of morals making friends out of customers you cant win
    Just my half dimes worth
    Jim and Esther

  10. #25
    Rally Rat
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    Quote Originally Posted by 47512 View Post
    I have had 5 BMW motorcycles, and 2 BMW cars over the last 30 years, All nice equipment. But to say the Japanese have'nt figured it out yet is BS. The only thing the Japanese don't have down, is the snob apeal, and they are alot easyer to get along with when issues come up. How many continuing electrical probblems do the Japanese makers have? How many final drive failures? Damn few. BMW has been making shaft driven motorcycles for a long time, you would think they would have it down by now. I ride BMW motorcycles for the same reasons many on this site do, But it's not because I feel they are superior to anything elce, because it just ain't so. Ken G.
    +1 to that, but it's really a subject for a separate thread.

    In this particular case, I can see both sides:
    The owner/operator reported the noise before the final breakdown.

    We're asked to take his word on this, and that he always used the correct filter in the past. Was he foolish not to use factory parts? No, imprudent maybe. Was he foolish to screw on a filter that wasn't specified for the bike? Yes, why gamble?

    The company found an oil filter installed that was not intended for that model bike.

    Is the company using that as sole justification for denying warranty coverage? Yes, but they can do that, and it's the easy way out. It's not just about the cost of this engine, it's about keeping the number of warranty claims down and upholding a reputation for building a reliable product by blaming non-BMW service performed with non-BMW parts and materials.

    Did the oil filter cause the problem? We'll never know, and neither will BMW. Warranty work is followed up by replaced parts being sent back to the manufacturer for further investigation. If there is a design flaw, or bad batch of parts supplied, that's how they find out and correct it.
    Non-warranty work is just work, and if the factory won't pay shipping, the dealer sure won't. Most of this engine will be scrapped and no one will ever learn what went wrong with it.

  11. #26
    Registered User TGA57589's Avatar
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    oil filter issues

    I traded a '96 Rt on a new '07 RT last year. In making my trade for the RT that I really love to ride I might add...My battery charger was no longer able to be plugged into my power port, my oil filter wrench for the '06 no longer worked as well. Now I buy the '07 and I need a filter wrench anywhere between $25 and $60 depending where you buy one. I was supposed to buy a new Canbus battery charger but the BMW store mechanic told me to hook up right to the battery with the battery tender plug to save some bucks. Now all the oil filter wrenches around 5-60 bucks for the new RT also. What gives with BMW??

  12. #27
    What it is about this "game" of saving a couple of bucks on an oil filter? Give it up! Pry out the extra bucks to buy the correct filter and pick another battle to fight.

    Don't confuse price with cost!

  13. #28
    Republic of Texas
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    Quote Originally Posted by Bob1100RTC View Post
    Hey Mike,you don't have to use the mopar filter to keep your powertrain warranty in effect. * * * One thing they are starting to do is deny warranty on differentials if you don't change the fluid every 16,000 miles.
    I know I don't HAVE to use the Mopar oil filter . . . I CHOOSE to use the Mopar filter (it is less than $10 at the dealer) to avoid any question about correct parts during the warranty period. That's the primary point some of us are making.

    As for 16,000 mile differential fluid changes, my Jeep Liberty manual does not require changes that often for any type of service. They run between 30,000 and 60,000 miles.
    Mike White
    MOA Life Time Member #57882
    '13 K1300S "30 Years", '95 R1100RS, '88 K75S, '97 Ducati 916, '95 Ducati 900SS CR. Gone, but not forgotten, '75 R90S

  14. #29
    bob1100rtc
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    I just logged on to dealer connect and checked the service interval for diff services for a 05 liberty. Every 12000 under schedule B. I would recommend changing the fluid to avoid any problems. Like I said we have denied quite a few diff repairs lately. I use mopar filters too because I get them at a substancial discount. If I didn't I would use Purolator filters. My RT always gets a bmw filter.

  15. #30
    Republic of Texas
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    Quote Originally Posted by Bob1100RTC View Post
    I just logged on to dealer connect and checked the service interval for diff services for a 05 liberty. Every 12000 under schedule B.
    We're getting a little bit off motorcycle topic, but maybe the logic is relevant to the motorcycle topic.

    What is "dealer connect"? My owner's manuals, which specify the service intervals, do NOT say differential fluid changes every 12,000 miles, for any schedule of use. Now, I will grant you that my local dealer's "recommended service" contains a LOT more things, with shorter intervals, than what is contained in the owner's manuals. Are you saying that my owner's manuals are now incorrect as the official Chrysler recommended/required service and maintenance to support my factory warranty?

    Again, I'm not talking about what may be a good idea for longer life. I'm talking about what is required to support the factory warranty.
    Mike White
    MOA Life Time Member #57882
    '13 K1300S "30 Years", '95 R1100RS, '88 K75S, '97 Ducati 916, '95 Ducati 900SS CR. Gone, but not forgotten, '75 R90S

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