OfficerImpersonator
Seattle-area Rounder
Sent an email to BMW Motorrad USA. This is what i got in return:
Thank you for contacting BMW Motorrad USA...blah blah blah
I got that email, too.
I was told to go fly a kite because of the following reasons:
Bike out of warranty. Not all work performed by official BMW dealer service department (that one really made me mad). Bike had "excessive miles" at the time (32,XXX miles at time of failure).
Luckily this happened a few months ago, so my disgust with BMW's corporate response has faded away with time. But it's plainly obvious that BMW runs away from this well-known and well-documented problem every time an owner contacts them with this issue.