Well we have all complained about this dealer or vendor who gave out poor customer service. I just received a call from Kisan. They had reprogrammed my Signal Minder and then shipped it to an old address. I had failed to tell them of the new address. Well they got it back from Maine, called me and now are going to ship it to me in Connecticut. Now that is customer service. And there has been no charge for all of this. Maybe there is hope after all.