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1flyer
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And to top if off she is just a really nice person.
If I remember right, didn't she haul "bouncing bob" home (Ohio??) after his getoff at Branson a couple of years ago.
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And to top if off she is just a really nice person.
If I remember right, didn't she haul "bouncing bob" home (Ohio??) after his getoff at Branson a couple of years ago.
I bought several pieces from Helen last year at a couple of the rallies. I love the stuff: well thought-out and functional. Appears very durable, too.
Last night, upon my return from the DownEast rally in Maine, I unpacked my large duffle, in which was packed my sleeping pad, bag, pillow and parka and, to my horror noticed the interior waterproof coating was shredded and peeling from the cordura - or nylon - outer fabric, rendering the bag totally useless. This was the second time I'd used the bag. This delamination/shredding is at the roll-top portion of the bag only, where there is obviously lots of stress on the fabric.
I know Helen will stand behind her product, and perhaps this is simply the result of a bad batch of fabric (boy, I'd hate to have to eat the cost of production because of bad fabric!!!). I also noted a similar problem with my tent bag, but to a far lesser extent.
I sent a note to Helen and heard back from her within an hour! She had a bad batch of fabric and is replacing the bags, no question. Said she was sorry for me having to deal with it and the new product is great. Where have you ever hear of service like this? While others would take the goods back, they'd always add: "we've never seen this happen before." She's really great and so are her products. I just hope this bad fabric doesn't cost her too much!
If I remember right, didn't she haul "bouncing bob" home (Ohio??) after his getoff at Branson a couple of years ago.