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Thread: after 10 yrs....disappointment

  1. #1
    DanGreene
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    after 10 yrs....disappointment

    Well, after 10 years of happy BMW riding I have been very disappointed. I am looking for any suggestions from those familiar with the new CanBus and the automatic ignition disabling system where the ignition recognizes the coded key.

    As some of you know, I picked up a new R1200R on Feb 24. I put about 250 miles on it the first day. I then rode it back to the dealer on Feb 28th to pick up my side cases I had ordered, for another 30 miles. This past Saturday, March 3rd, I left the house to go on a ride. I had ridden about 40 miles and stopped to pee. Bike would not start and kept giving the disabled code. Totally helpless. If this new system does not recognize your key, there is absolutely nothing you can do to get the bike started. So I call the dealer as I am about 30 miles away from Greenville, SC. They were there within the hour to pick me up. We get back and hook the bike up to the computer and in the words of the tech, "I can't get it to talk to me". No one at the dealer knows what is going on. Apparently my key somehow lost the identity code. I am very disgruntled to say the least and still no word on what the problem is. Anybody know anymore about this system?

  2. #2
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    Quote Originally Posted by DanGreene View Post
    Anybody know anymore about this system?
    Dan-
    It's code name is "HAL" . . . (short for HAL 9000)

    He's having an emotional moment and will soon claim that the AE-35 unit had failed.

    Be careful.


  3. #3
    RIDERR1150GSADV
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    Unhappy

    I am sorry to hear about your problem. The inability of anyone to be able to repair a bike equipped with the can-bus system is the main reason I picked my 06 R 1150 GSA over a 1200. That and the ride/ looks appealed to me more as well.
    Just tell the dealer you have lost all confidence in this particular bike and you want a new one. This worked for my brother when his X5 took a (computer) dump 3 days into ownership. The dealer gave him a new vehicle on the spot. It seems BMW ought to hire someone from Apple or so for their software and can the folks who are doing that work now...

  4. #4
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    Dan, what a bummer! I would work hard to get a new replacement bike. If the Dealer can fix it they can use it in their demo fleet. You shouldn't be stuck with a broke 300 mile bike that the dealer can't seem to fix. JMO!
    Chuck Manley #12106
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  5. #5
    DanGreene
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    Quote Originally Posted by chasman View Post
    Dan, what a bummer! I would work hard to get a new replacement bike. If the Dealer can fix it they can use it in their demo fleet. You shouldn't be stuck with a broke 300 mile bike that the dealer can't seem to fix. JMO!

    Thanks Chuck. I have already put a request in writing to the dealer and BMW that I want to cancel the deal and return the bike to them. I will keep you posted on the outcome. I do not think I should have to accept a new $15,000 motorcycle that has been taken apart and put back together on some diagnostic investigation. I also would have trouble trusting the bike again. I mean one is totally helpless when this happens. Absolutely no way to start a motorcycle that has been disabled like this. I keep having visions of the middle of Kansas with night coming on. No offense to any of you who live in Kansas, some of it is just a little remote.

  6. #6
    Focused kbasa's Avatar
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    Sounds like a failure in one of the control modules. Taken apart? It probably won't be much more than you'd see during a 600 mile service.

    They'll probably wind up replacing one of the controllers, which isn't much more than snap out, snap in.

    I've got three years on my R12GS without a problem and coming up on two years on the R12RT.
    Dave Swider
    Marin County, CA

    Some bikes. Some with motors, some without.

  7. #7
    Alps Adventurer GlobalRider's Avatar
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    Quote Originally Posted by riderR1150GSAdv View Post
    The inability of anyone to be able to repair a bike equipped with the can-bus system is the main reason I picked my 06 R 1150 GSA over a 1200.
    +2; an 03 and 04 GS Adventure. And I still have those really old GSes in case those two cause me grief.

  8. #8
    Kool Aid Dispenser! jimvonbaden's Avatar
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    Quote Originally Posted by riderR1150GSAdv View Post
    The inability of anyone to be able to repair a bike equipped with the can-bus system is the main reason I picked my 06 R 1150 GSA over a 1200. ...
    Silliness. The canbus is nothing but some wires. The computers are not that different from your 1150.

    The big difference here, and the reason the bike died, is the idiotic and unreliable immobilizer system.

    Works great on cars, but not infalable. Add weather and exposure to it, and it is less than great.

    It is a rare enough problem overall, but I wish BMW would make it an option rather than a standard "feature".

    As for the "canbus" system, it has been on cars for many years, and is nothing to be afraid of.

    Jim
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  9. #9
    Alps Adventurer GlobalRider's Avatar
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    Quote Originally Posted by JimVonBaden1 View Post
    Silliness. The canbus is nothing but some wires.
    Fill me in Jim. So what are its advantages?

  10. #10
    RIDERR1150GSADV
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    Question

    Please tell me too!! How I can fix it in the middle of nowhere without a BMW computer????

  11. #11
    mjuskiw
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    ?? and Comments

    One thing I kinda dont like is having to use that expensive key to remove the seat or unlock the bags. Does anyone where I could get one cut without the electronics just to use one the bags and seat. I hate putting pressure on the "wired" one.

    After reading the post I also realize that I have no idea how the key works. If it got next to a credit card reader or xray machine could it get wiped clean ? Ive had credit cards ruined at work by getting them too close to magnets ect.

    If electronics fail it ususally occurs rather quickly. If they replace a module and you get a few miles on it you are most likely Ok for the long haul. Maybe yours just got the bum module ?

    An ovride would be a great idea, Im guessing they could set something up in that computer involving a password to disable that feature. It would be rough putting it in with one button but it would beat getting stranded.

    Mjuskiw
    Akron Oh

  12. #12
    Focused kbasa's Avatar
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    Quote Originally Posted by mjuskiw View Post
    One thing I kinda dont like is having to use that expensive key to remove the seat or unlock the bags. Does anyone where I could get one cut without the electronics just to use one the bags and seat. I hate putting pressure on the "wired" one.

    After reading the post I also realize that I have no idea how the key works. If it got next to a credit card reader or xray machine could it get wiped clean ? Ive had credit cards ruined at work by getting them too close to magnets ect.

    If electronics fail it ususally occurs rather quickly. If they replace a module and you get a few miles on it you are most likely Ok for the long haul. Maybe yours just got the bum module ?

    An ovride would be a great idea, Im guessing they could set something up in that computer involving a password to disable that feature. It would be rough putting it in with one button but it would beat getting stranded.

    Mjuskiw
    Akron Oh
    On the hexheads, the key has a transmitter in it and there's a ring antenna around the lock. The antenna reads the key to make sure it matches the code stored in memory. If it matches, it allows you to start the bike.

    I've read about a few ring antenna failures, which might be the problem here.
    Dave Swider
    Marin County, CA

    Some bikes. Some with motors, some without.

  13. #13
    Focused kbasa's Avatar
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    Quote Originally Posted by GlobalRider View Post
    Fill me in Jim. So what are its advantages?
    No fuses, for starters. You're never going to melt a portion of your wiring harness before the fuse pops. The Canbus can read that there's too much resistance on the circuit and shut it down. If you've ever dealt with a nicked harness, you know how much of a hassle it can cause.

    Functionally, you can transmit multiple signals through one wire, which makes the harness lighter and easier to repair if there is a problem. Ducati has been using them for years, as have many automobile manufacturers. The technology is pretty well known outside BMW motorcycle circles.

    I think what we've seen with this gentleman's bike is a component failure. Whether that's the fault of CanBus is yet to be seen, but I'd bet that with a fully analog wiring plan, a failed component still would lead to immobilization of the bike.

    The same sorts of criticism were leveled at the Kbikes when they came out. Everybody feared the technology they didn't know how to diagnose. Now, Kbikes are widely regarded as terrific bikes. Same with oilheads, which were roundly despised by many as too complicated.

    If the CanBus system sticks around, look for diagnosis tools to start to appear as software tools for your laptop. This has already happened with cars, so it makes sense to expect to see it for bikes. The CanBus protocols are fairly well specified, so making diagnostic tools shouldn't be much of a stretch.

    YMMV, of course.
    Dave Swider
    Marin County, CA

    Some bikes. Some with motors, some without.

  14. #14
    On the Road RONDO's Avatar
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    diagnosis tools

    Quote Originally Posted by KBasa View Post
    If the CanBus system sticks around, look for diagnosis tools to start to appear as software tools for your laptop. This has already happened with cars, so it makes sense to expect to see it for bikes. The CanBus protocols are fairly well specified, so making diagnostic tools shouldn't be much of a stretch.

    YMMV, of course.
    http://www.hex.co.za/gs911/howtobuy.html

    Diagnosis tools are here already - I got mine about 2 months ago, the cool thing is if you have a Bluetooth phone that can run Java you don't need a computer.



    Dave

  15. #15
    Focused kbasa's Avatar
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    Quote Originally Posted by dronning View Post
    http://www.hex.co.za/gs911/howtobuy.html

    Diagnosis tools are here already - I got mine about 2 months ago, the cool thing is if you have a Bluetooth phone that can run Java you don't need a computer.



    Dave
    Wow. How do you connect to the bike?
    Dave Swider
    Marin County, CA

    Some bikes. Some with motors, some without.

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