I will relate to my recent experience with Klim and the way they handle their warranty for the benefit of other members on this forum.
Bought a pair of Induction Gloves on June 30 of this year (from Fortnine in Montreal) and within 3 weeks and 4 rides later the material covering the pad for palm protection started to fray. Communicated with Klim and provided pictures (Klim handles their warranty) and they have asked me to destroy the gloves by cutting all the gloves fingers and email them a picture after which they would provide a voucher for the value of a replacement pair bought directly from them. They had stock but could not pride me with an expected time for delivery because they had shipping issues at the time. Suggested that I could order a pair and pay them and once I received them I would destroy the defective pair and email them the picture so they could issue a credit for my purchase. Klim denied me that solution and I wanted to still use warm weather gloves to ride.
The hot weather being over, I destroyed the gloves last week and email them the picture. Klim responded within 24 hours with a voucher for the value of the replacement minus the taxes. Klim will charge all applicable taxes on replacement/warranty items - be warned !
In all my warranty experience in my life, this is a first for me that you have to pay taxes on an item that is replaced under warranty. Shame on you Klim
Robert Charron
Bought a pair of Induction Gloves on June 30 of this year (from Fortnine in Montreal) and within 3 weeks and 4 rides later the material covering the pad for palm protection started to fray. Communicated with Klim and provided pictures (Klim handles their warranty) and they have asked me to destroy the gloves by cutting all the gloves fingers and email them a picture after which they would provide a voucher for the value of a replacement pair bought directly from them. They had stock but could not pride me with an expected time for delivery because they had shipping issues at the time. Suggested that I could order a pair and pay them and once I received them I would destroy the defective pair and email them the picture so they could issue a credit for my purchase. Klim denied me that solution and I wanted to still use warm weather gloves to ride.
The hot weather being over, I destroyed the gloves last week and email them the picture. Klim responded within 24 hours with a voucher for the value of the replacement minus the taxes. Klim will charge all applicable taxes on replacement/warranty items - be warned !
In all my warranty experience in my life, this is a first for me that you have to pay taxes on an item that is replaced under warranty. Shame on you Klim
Robert Charron