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Thread: Dealers not servicing older bikes?

  1. #76
    Registered User mkrouse's Avatar
    Join Date
    Jul 2004
    Prescott, AZ

    How I Feel About BMW Customer Support. Exactly.

    Quote Originally Posted by zimmermanj View Post
    Quite honestly, if my local dealer told me they wouldn't service my BMW anymore I'd sell or trade the bike ASAP. But I would not buy another BMW at that point because BMW chose to not support their customer, therefore I would no longer support them. Sorry BMW, I'm not buying a new bike on YOUR schedule. You cannot expect me to be a "loyal customer" when you are not loyal to your customers. In my mind there is nothing about BMW that is so superior to other motorcycles that I will keep buying new ones on their schedule - there are plenty of other fish in the sea.

    That said, a lot of dealerships (cars and motorcycles) don't have "mechanics" anymore - you know, people who can actually troubleshoot and fix vehicles. They have "technicians" - people who can only hook it up to a computer and then replace parts the computer tells them to. If the computer can't tell them what's wrong they are worthless. So, of course they cannot fix a ten year old bike. I probably don't want those types working on my bike anyway.
    For me, this could not have been stated more perfectly.
    Marc Krouse MOA 113918
    Arizona USA
    2012 BMW K1600GTL
    1975 R90S, 1996 R100RSL, 2002 K1200RS, 2008 K1200S

  2. #77
    #13338 PGlaves's Avatar
    Join Date
    Oct 2003
    "Big Bend" TX
    Quote Originally Posted by glenfiddich View Post
    I love Max. It's a five hour ride each way for me to get there, but they are head and shoulders better than the dealer we have here in Vermont.

    My concern, however, is running into mechanical trouble a couple thousand miles from home during our summer adventures. There are parts of the country where the nearest dealer is 500 miles away...and if they refuse to work on my 2012 GSA I'd be in a tough spot.
    That is compouned by the fact that some dealers do not like at all to work on sidecar rigs.
    Paul Glaves - "Big Bend", Texas U.S.A
    "The greatest challenge to any thinker is stating the problem in a way that will allow a solution." - Bertrand Russell

  3. #78
    Join Date
    Jan 2009
    Craftsbury, Vermont
    Quote Originally Posted by PGlaves View Post
    That is compouned by the fact that some dealers do not like at all to work on sidecar rigs.
    I can understand that. They take up a lot of space in a small shop. I travel with tools needed to split the rig apart if needed.
    '18 R1200GSA for solo rides
    '12 R1200GSA with Hannigan sidecar for rides with Glenlivet

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