Learn from my mistake plus Platinum Roadside Assistance experience

With the tire off some sanding and a repaint with Wurth Silver Wheel Paint should hide most of that.

Best,
DeVern

Yesterday I loaded the bike in my pickup and took it to Haps for my appointment. They called the number I gave them for the authorization and referenced the claim number I provided. There was some disagreement on the cost of the tire. Haps sold it for $200 and said that was below their actual cost. They would only authorize $180. I said fine and the work was done. The repair order came to a total of $265.18 which I paid in full. The total authorization given to Haps was for $241.87. I loaded the bike back up and returned home with both documents in hand.

A quick search for my tire online confirmed $200 was a very fair cost. Road 5 GT R180/55ZR17
The damaged tire only had 220 miles on it and was just a few months old and also cost $200 when installed previously.

I just logged into the web portal at
https://nationsafedrivers.com/login-page/Member

and logged in with the claim number and access code provided on the authorization. I uploaded a copy of the repair order. Now we will see how long it takes to get the check.

My only gripe thus far is I think they should have authorized the full $250 max instead of $241.87. The process has been painless though and communication has been fine.

I called them to verify that was the max payout for that tire. They have a database based on SKU numbers for the tires and wholesale costs. The max payout for my size was in fact $179.99. Oh well.

mikegalbicka said:

I called them to verify that was the max payout for that tire. They have a database based on SKU numbers for the tires and wholesale costs. The max payout for my size was in fact $179.99. Oh well.

Click to expand...

They are supposed to replace the tire up to a certain amount, not use their formula for replacement cost which didn't cover up to the limit they set for replacement.

As such, you're incurring more cost that the plan suggests. More bad press for bmw's roadside assistance/tire replacement program

I had a good experience with BMWMOA Platinum

Just 'sayin. I broke down on the state line of FL/GA in middle of the Okefenokee Swamp. Where I rolled to a stop a sign said "Welcome to Georgia" and the one on the other side of the road said "Welcome to Florida." It was 4 PM on a Saturday afternoon. It was a miracle I even had cell service but I called the Roadside assistance number and a truck rolled up about 90 minutes later. The driver drove 42 miles to get me and then 72 miles to my house. It was 41 miles home for him after dropping me at my house. In the cab on the way home he admitted passing on the first call from Roadside but when they called back a little later and asked again because the next service in the rotation wouldn't do it, he agreed.

We hear the bad all the time because complaint is more common than praise but in my case it was a very good experience and Seldomridge Towing in Hillard FL is owned by a stand up guy. His tow truck driver was out sick that Saturday so the owner hopped in the truck.

Great service. Thanks for sharing.

brownie0486 said:

They are supposed to replace the tire up to a certain amount, not use their formula for replacement cost which didn't cover up to the limit they set for replacement.

As such, you're incurring more cost that the plan suggests. More bad press for bmw's roadside assistance/tire replacement program

Click to expand...

I'll certainly agree to that.
And from my experience using their Trip Interruption and the Vehicle Reunite provisions (2015)... you won't like their "formula for payback" either!

??? But SKU numbers only identify the specific item, and wholesale cost is (somewhat...) fixed - These are not a "formula". (not applicable to trip interrupt nor vehicle reunite)

It’s insurance! They are hoping you die before you need it…….as long as the premium was paid in full
OM

I won't quibble over $8 and if they mail a check in the next week I will be completely satisfied with the service and the value I got from my membership.

Unlike some other reports I have nothing negative to say about the process thus far.

Got a notice via email and text that the claim was paid today @ $241.87. That is 6 working days since I uploaded the invoice. I expect to see the check soon.

Tire stuff

I believe covid protocols do not allow checks to be mailed to Canada

Received my check in the mail today. Completely satisfied with my experience with the tire hazard replacement program.