stevenrankin
Active member
Dealer
The dealer made the mistake, the dealer should pay full price for it. The tire company will not get involved more so because I bet they want to avoid any kind of liability now or in the future. If they say it is OK to remount the tire and it falls apart and the rider is injured, it could be a lawsuit agains them. Nope, they are going to stay out of it.
Im sorry, but the dealer made the mistake, and as mentioned, he should fix the problem. IF the problem was noticed at 25 miles, I could see just remounting it and going on from there. At 2500 miles, that is a sufficient amount of wear and how much of the wear and life is left on the tire. How much faster did the tire wear out because of the mistake? Why should the owner eat the cost of replacing a tire that could wear out before its normal range?
Nope, good customer relations is just that, owning up to mistakes and correcting them without cost to the customer. If a shop can't do this, they should do something else for a living or be danged sure they don't mess up.
How much of this mess is due to the BMW boutique dealership policy? I KNOW my original dealer back in the day would have had a new tire on at no cost and bought the owner lunch while he waited. Dealers like the one in this post make me glad I don't have to deal with the likes of modern bikes and modern dealerships.
What does corporate BMW think about a dealership that mounted a tire wrong or does BMW corporate even care? St.
The dealer made the mistake, the dealer should pay full price for it. The tire company will not get involved more so because I bet they want to avoid any kind of liability now or in the future. If they say it is OK to remount the tire and it falls apart and the rider is injured, it could be a lawsuit agains them. Nope, they are going to stay out of it.
Im sorry, but the dealer made the mistake, and as mentioned, he should fix the problem. IF the problem was noticed at 25 miles, I could see just remounting it and going on from there. At 2500 miles, that is a sufficient amount of wear and how much of the wear and life is left on the tire. How much faster did the tire wear out because of the mistake? Why should the owner eat the cost of replacing a tire that could wear out before its normal range?
Nope, good customer relations is just that, owning up to mistakes and correcting them without cost to the customer. If a shop can't do this, they should do something else for a living or be danged sure they don't mess up.
How much of this mess is due to the BMW boutique dealership policy? I KNOW my original dealer back in the day would have had a new tire on at no cost and bought the owner lunch while he waited. Dealers like the one in this post make me glad I don't have to deal with the likes of modern bikes and modern dealerships.
What does corporate BMW think about a dealership that mounted a tire wrong or does BMW corporate even care? St.