Engineer199
New member
I posted this back in 2016. Another member who worked at a BMW dealership added some edits as well.
Ordering a BMW car and motorcycle essentially works the same way:
1. Dealer receives production allocation for a certain model. The number of allocations is based, in part, on previous sales at that dealership.
2. Dealer places order for their inventory or for a specific customer using the BMW computer ordering system (I believe it's called DealerSpeed). There is a priority "field" on the Vehicle Inquiry Status order form that indicates the status. Highest priority is "1-Customer Sold." This tells BMW there's a customer waiting for the bike/car. Other priority numbers, such as "3-Priority Stock" indicates it's for the dealer's inventory.
3. After placing the order, the bike or car is assigned a unique Production Number and production week. When I ordered my 2014 RT on February 5, it was scheduled to be built that last week of February. And the dealer provided me with a printout to show the bike was built as scheduled on February 28.
4. About a week after it was built, the bike's status changed to "In Transit To Warehouse." The dealer's computer then indicated the exact container ship that would carry the cargo to New Jersey. You can track the ship's progress (Google Marine Traffic).
5. My 2014 RT arrived in New Jersey in mid-April and was delivered to me on April 24.
6. Total time from build date to delivery about 8 weeks.
After the shock recall, I chose Option 4 and sold my 2014 back to BMW, and ordered a 2015 RT on July 8 (he had just received 2 allocations).
I watched as my salesperson input my order and immediately received a unique Production Number. My 2015 RT order indicated status code 111, which means the ordered was accepted by BMW. Changes are allowed until the bike goes into status code 150 (in production). Ordering a BMW auto works the same way.
My 2015 RT is due in New Jersey port on Sep 20. Once is clears customs, it will be released for truck shipping and should arrive at my dealer in about 10 days.
When I ordered my 2014, my dealer showed me how to track the truck on the DHL website:
https://dhli.dhl.com/dhli-client/publicTracking?7
In the "Search By" drop-down menu, select "Customer Ref Number"
Then input your VIN. It's case sensitive, so use capital letters.
You should be able to track the shipment, assuming that it's coming via DHL.
I've been tracking my 2022 R1250RT. This all worked for me, including the DHL tracking except using the full VIN didn't work. I had to use only the last 7 digits of the VIN.
Also, once it arrived at the NYC port, it took about 5 days to clear customs, then another 2 days for the truck to pick it up and bring it to the Easton, PA BMW distribution center. Then it took 2 days before they shipped it by DHL to my local dealer.