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Thread: Repair DVD availability

  1. #31
    Back in the saddle again mikegalbicka's Avatar
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    Quote Originally Posted by PGlaves View Post
    At that point the hardware compatibility becomes the issue.
    Any well designed cloud based product should work within any modern browser on any type of device.

  2. #32
    Registered User lkraus's Avatar
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    Quote Originally Posted by mikegalbicka View Post
    Any well designed cloud based product should work within any modern browser on any type of device.
    The hardware and software requirements listed in the link posted earlier would indicate that BMW's current automotive system, which Motorrad may be joining, is not "well designed" by that definition.

    The portion of Technical Information System that contains shop procedures is the Aftersales Online System (AOS). So just accessing the "shop manual" requires a PC running 64 bit Windows 10 Professional or Enterprise, Java and Internet Explorer 11. Internet access with a download bandwidth of at least 4 Mbps and an upload bandwidth of at least 400 Kbps is required, so wi-fi to the garage might work. Actual diagnostics or programming requires a 100 Mbps internet connection, with Ethernet being highly recommended for reliability. Some of the Pass Through Tools use a USB connection, but the full featured ones require their own Ethernet connection to the PC, so the PC really needs one Ethernet port for the tool and another for internet.
    Larry
    2006 R1200RT

  3. #33
    Back in the saddle again mikegalbicka's Avatar
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    Not well designed nor meant for the masses IMHO.

  4. #34
    Vera loqui ad potentiam
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    Quote Originally Posted by PGlaves View Post
    At that point the hardware compatibility becomes the issue.
    Can you elaborate?

    Sent from my SM-T813 using Tapatalk
    HEY BMW: No service manual = no new bike

  5. #35
    #13338 PGlaves's Avatar
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    Quote Originally Posted by RadioFlyer View Post
    Can you elaborate?

    Sent from my SM-T813 using Tapatalk
    See post #32
    Paul Glaves - "Big Bend", Texas U.S.A
    "The greatest challenge to any thinker is stating the problem in a way that will allow a solution." - Bertrand Russell
    http://web.bigbend.net/~glaves/

  6. #36
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    service info from GS911 and common sense has been enough for my 2009 GS. I do not plan to upgrade if something like that is NLA.

    Rod

  7. #37
    '21 R1250 GS Adv bigjohnsd's Avatar
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    A series of emails with Motorrad Customer Service, if this bothers you, as it does me, I suggest you employ the following email address to good use: customerservice@bmwmotorcycles.com


    What they told me -

    From: Customer Service BMW Motorcycles
    Sent: Thursday, December 30, 2021 9:15 AM
    To: johnlangdell
    Subject: Your Motorrad Correspondence

    Dear John,

    Thanks for your reply.

    After further researching your request, BMW Motorrad no longer offers repair manuals for our motorcycles. However, you can be assured Ive forwarded your concerns to the appropriate individuals for internal review. We're sorry for any disappointment this may cause.

    Should you need to contact BMW Motorrad Customer Relations and Services again, you can reach us at 1-800-831-1117 Monday through Thursday from 9:00 a.m. to 9:00 p.m. ET and Friday from 9:00 a.m. to 6:00 p.m. ET.

    Wishing you safety and healthy during these challenging times, John.

    Kind regards,

    Abigail
    BMW Motorrad USA
    Representative

    MAKE LIFE A RIDE.

    FEEL EVERYTHING, FEAR NOTHING.
    Build your own bike at www.bmwmotorcycles.com.

    --------------- Original Message ---------------
    From: [johnlangdell]
    Sent: 12/27/2021 3:24 PM
    To: customerservice@bmwmotorcycles.com
    Subject: Re: Your Motorrad Correspondence


    I have visited with my dealer regarding Factory Service Manual availability. That is how I learned that they are not available and hence my question to you.

    How/When will service data be made available to consumers who need or wish to perform their own maintenance and repairs?

    Thank you.

    John Langdell

    On Mon, Dec 27, 2021, 13:18 Customer Service BMW Motorcycles wrote:
    Dear John,

    Thanks for writing to BMW Motorrad USA regarding the service manual for your new 2021 BMW R 1200 GS Adventure and congratulations on your recent purchase! I appreciate your loyalty with us.

    Id suggest speaking with the parts team at your local BMW Motorrad dealer, as theyd be in the best position to assist you with the service manual. For your reference, a list of our authorized dealers can be found on our website: www.bmwmotorcycles.com under the "Find a Dealer" link.

    Should you need to contact BMW Motorrad Customer Relations and Services again, you can reach us at 1-800-831-1117 Monday through Thursday from 9:00 a.m. to 9:00 p.m. ET and Friday from 9:00 a.m. to 6:00 p.m. ET.

    I hope youre enjoying your new bike, John.

    Kind regards,

    Abigail
    BMW Motorrad USA
    Representative

    MAKE LIFE A RIDE.

    FEEL EVERYTHING, FEAR NOTHING.
    Build your own bike at www.bmwmotorcycles.com.

    --------------- Original Message ---------------
    From: [johnlangdell]
    Sent: 12/24/2021 2:23 PM
    To: customerservice@bmwmotorcycles.com
    Subject: Factory Service Manual for 2021 R1200 GS Adventure

    I have just traded my 14 R1200 GS Adv for a 21 R1200 GS Adv.

    In the process of making the acquisition, I learned that BMW Motorrad no longer offers Updatable Factory Service Manual DVDs like I was able to purchase for my 14.

    Where am I to obtain service and repair information for my new motorcycle?

    Im not sure I would have made this purchase knowing that Service/Repair information is not available.

    Thanks in advance for your reply

    John Langdell
    The only dumb question is the unasked question!

    Team Pterodactyl - When we ride, we ride!

  8. #38
    '21 R1250 GS Adv bigjohnsd's Avatar
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    I made a complaint to the NHTSA - https://www.nhtsa.gov/report-a-safety-problem#vehicle



    I recommend you all make a similar complaint to spur Motorrad into reconsidering their ill-advised decision to no longer provide service data to the end-user/consumer.

    Your life may depend upon it!
    The only dumb question is the unasked question!

    Team Pterodactyl - When we ride, we ride!

  9. #39
    Fortis Fortuna Adiuvat Omega Man's Avatar
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    Quote Originally Posted by bigjohnsd View Post
    I made a complaint to the NHTSA - https://www.nhtsa.gov/report-a-safety-problem#vehicle



    I recommend you all make a similar complaint to spur Motorrad into reconsidering their ill-advised decision to no longer provide service data to the end-user/consumer.

    Your life may depend upon it!
    I will be interested in how a complaint like this works out.

    Self repair is becoming more complicated as this thread in Campfire helps show-

    https://forums.bmwmoa.org/showthread...than-I-thought

    We have Boxflyer, better than a factory DVD.

    OM
    "You can do good or you can do well. Sooner or later they make you choose". MI5
    Moderator Team.
    2009 F800GS 1994 TW200

  10. #40
    '21 R1250 GS Adv bigjohnsd's Avatar
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    Quote Originally Posted by Omega Man View Post
    I will be interested in how a complaint like this works out.

    Self repair is becoming more complicated as this thread in Campfire helps show-

    https://forums.bmwmoa.org/showthread...than-I-thought

    We have Boxflyer, better than a factory DVD.

    OM
    Even @Boxflyer needs Technical Data to work with!

    Next step is to write to Senator Thune, Senator Rounds and Representative Johnson, all deeply involved in "Right to Repair" issues from the Farm Equipment side of the state.
    The only dumb question is the unasked question!

    Team Pterodactyl - When we ride, we ride!

  11. #41
    Fortis Fortuna Adiuvat Omega Man's Avatar
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    BTW John, and to all you that have bought those new bikes, Best of Luck with them. Beautiful machines and fear of coming home with one keeps me out of the dealerships.

    OM
    "You can do good or you can do well. Sooner or later they make you choose". MI5
    Moderator Team.
    2009 F800GS 1994 TW200

  12. #42
    '21 R1250 GS Adv bigjohnsd's Avatar
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    I have also written to my two senators and my representative about this matter. Feel free to cut and paste.

    Dear Senator xxxxxx:

    I know you are concerned and involved with Right of repair issues for the agricultural community.

    As you will see from the following email BMW Motorrad Company has decided to no longer make service and repair data for their motorcycles available to the consumer. In my opinion, this creates a significant safety issue as there is only one BMW Motorrad Motorcycle dealer in South Dakota, Sturgis BMW, which forces owners to perform their own maintenance. There may well be an economic impact to the consumer as well as each BMW Motorrad motorcycle comes with a 3-year Factory Warranty which requires that Maintenance be performed in accordance with BMW procedures.

    How can one perform their own maintenance if no procedures are available?
    I have filed a Safety Complaint Report with NHTSA #11445601.

    I ask that you query BMW Motorrad about their intentions and suggest they reconsider their ill-advised decision to "BMW Motorrad no longer offers repair manuals for our motorcycles."

    Thank you for your attention to this matter.

    John Langdell,
    CDR USN(Retired)


    QUOTE
    From: Customer Service BMW Motorcycles
    Sent: Thursday, December 30, 2021 9:15 AM
    To: johnlangdell
    Subject: Your Motorrad Correspondence

    Dear John,

    Thanks for your reply.

    After further researching your request, BMW Motorrad no longer offers repair manuals for our motorcycles. However, you can be assured Ive forwarded your concerns to the appropriate individuals for internal review. We're sorry for any disappointment this may cause.

    Should you need to contact BMW Motorrad Customer Relations and Services again, you can reach us at 1-800-831-1117 Monday through Thursday from 9:00 a.m. to 9:00 p.m. ET and Friday from 9:00 a.m. to 6:00 p.m. ET.

    Wishing you safety and healthy during these challenging times, John.

    Kind regards,

    Abigail
    BMW Motorrad USA
    Representative
    UNQUOTE
    The only dumb question is the unasked question!

    Team Pterodactyl - When we ride, we ride!

  13. #43
    Quote Originally Posted by bigjohnsd View Post
    Even @Boxflyer needs Technical Data to work with!
    Brad and I got our 1250 DVD's from Simeon at genuinebmw@gmail.com. But this was for the 2019-2020 model years. Still, it is nice to have official procedures for cam timing and so forth.

    Cap

  14. #44
    '21 R1250 GS Adv bigjohnsd's Avatar
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    Please - Email BMW Motorrad with your request for a Service/Repair manual for your 1250's

    Please - take two minutes to cut and paste the letters above to your Senators and Representatives.

    Please - take the five minutes to File a Safety complaint for your motorcycle at NHSTA

    Ten minutes out of your life with the possibility of success.

    Happy New Year - 2022 will be better!
    The only dumb question is the unasked question!

    Team Pterodactyl - When we ride, we ride!

  15. #45
    Fortis Fortuna Adiuvat Omega Man's Avatar
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    If you really want to get some attention, in nice penmanship, with a nice card, addressed correctly and sent through the mail has a much larger impact.
    OM
    "You can do good or you can do well. Sooner or later they make you choose". MI5
    Moderator Team.
    2009 F800GS 1994 TW200

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