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Dear Senator xxxxxx:
I know you are concerned and involved with Right of repair issues for the agricultural community.
As you will see from the following email BMW Motorrad Company has decided to no longer make service and repair data for their motorcycles available to the consumer. In my opinion, this creates a significant safety issue as there is only one BMW Motorrad Motorcycle dealer in South Dakota, Sturgis BMW, which forces owners to perform their own maintenance. There may well be an economic impact to the consumer as well as each BMW Motorrad motorcycle comes with a 3-year Factory Warranty which requires that Maintenance be performed in accordance with BMW procedures.
How can one perform their own maintenance if no procedures are available?
I have filed a Safety Complaint Report with NHTSA #11445601.
I ask that you query BMW Motorrad about their intentions and suggest they reconsider their ill-advised decision to "BMW Motorrad no longer offers repair manuals for our motorcycles."
Thank you for your attention to this matter.
John Langdell,
CDR USN(Retired)
QUOTE
From: Customer Service BMW Motorcycles
Sent: Thursday, December 30, 2021 9:15 AM
To: johnlangdell
Subject: Your Motorrad Correspondence
Dear John,
Thanks for your reply.
After further researching your request, BMW Motorrad no longer offers repair manuals for our motorcycles. However, you can be assured I’ve forwarded your concerns to the appropriate individuals for internal review. We're sorry for any disappointment this may cause.
Should you need to contact BMW Motorrad Customer Relations and Services again, you can reach us at 1-800-831-1117 Monday through Thursday from 9:00 a.m. to 9:00 p.m. ET and Friday from 9:00 a.m. to 6:00 p.m. ET.
Wishing you safety and healthy during these challenging times, John.
Kind regards,
Abigail
BMW Motorrad USA
Representative
UNQUOTE
Even @Boxflyer needs Technical Data to work with!
Brad and I got our 1250 DVD's from Simeon at genuinebmw@gmail.com. But this was for the 2019-2020 model years. Still, it is nice to have official procedures for cam timing and so forth.
Cap
Was this back in 2020? The 1250 DVD was available for awhile but not now.
Is Simeon a dealer?
Simeon is a dealer and a member of this forum. I got my DVD in August this year after first ordering online from Sierra BMW and waiting for a month without any results. Simeon filled the order in a few days. I mentioned it to Boxflyer who was also waiting for an order to be filled, and he switched to Simeon and got his DVD a bit later this fall.
If you really want to get some attention, in nice penmanship, with a nice card, addressed correctly and sent through the mail has a much larger impact.
OM
Interesting side note, but 50 or so years ago, this aspect of consumerism was a central point of discussion in the formation of a national BMW riders club.
In the FB discussion, there is a mention of what (I bet) is going to be something the MOA attempts to do.
Greg Feeler should be credited with this original idea, which he told me about 15 years ago. In an effort to get the ball rolling I attempted to help out, but the main sources of input were, shall we say, rather resistant.
Notice, ahem, that the MOA Forum is not listed in the links.
My GS sees a dealer once a year for a check-up and I buy my BMW parts from my local dealer. I can find some parts cheaper on eBay but it means more that I buy my BMW parts from my BMW dealer.
So, from your house to the "local" dealer how far do you have to go? That makes a huge difference in the ease with which a dealer can be used.
Discuss here a few days ago - https://forums.bmwmoa.org/showthread.php?101321-Bikes-where-are-they
I'm just saying that, if you're able to, support your local dealer. If your dealer is 1000 miles away then maybe you can order parts through them?
Well there are two about 400 miles away but I use the one 1,000 miles away. From which I order parts, have bought twelve bikes, uncounted tires, and some accessories too since 1984. But that is me and I am willing to do it. And I am in there at least a couple of times every year. And your point is well taken by me. But I wanted to add some clarity for the many folks many miles from a dealership.
BMW does not produce "manuals" for BMW cars and that's been the case for years.
This is the case for most auto manufacturers.
Instead what is offered is a subscription service to technical information and I suspect you will be able to subscribe to access BMW motorcycle information as well.
My recent experience has been with Mercedes and it is that a 24-hour subscription runs something like $75 and a one-year subscription is in the $2K range. That's what independent repair shops do, obviously.
You can take to the bank BMW is not withholding information, as that would be illegal.
Check out https://www.bmwtis.com/#/login
What is missing here seems to be communication to dealers or--and does this ever actually happen--to BMW MOA as to what will be available. This is yet another instance where BMW MOA has an "opportunity" to actually be a service to its members. An ON article, perhaps?