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Thread: Dealer Showrooms

  1. #16
    Fortis Fortuna Adiuvat Omega Man's Avatar
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    Seems unfair to a dealership (or anything) to pass judgment on any one person’s complaint. Everyone’s expectations are different as are a merchants business operational model.
    In the “old days” the cream used to rise top the top. Now along with the internet, we have low-fat, 2% and Almond
    If I’m not satisfied, and a dealer has no interest in accommodating me..... I just move on- with my wallet.
    OM
    "You can do good or you can do well. Sooner or later they make you choose." MI5
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    2009 F800GS 1994 TW200

  2. #17

    dealers showrooms

    My complaint is about the dealers in my area, the EastBay, you are nuts if you think Im going to name them , what good would it do. I never complained about service, sales, inventory or the amount of clothing, expendables. It was about Motorrad telling them what LOOK to aspire too.. SJBMW resisted demands of Motorrad for many years. When they moved to a much larger facility , they used a designer and worked with Motorrad. They were able to pull it off. The parts department is laid out rather well and iti s small. The other dealers, some with a smaller footprint and some with a bigger footprint did not pull it off. It was about frustration of a MOTORCYCLE salesman looking up service items. They have parts techs but their concerns are taking care of the service department, ordering and replenishing inventory , and on line orders. Imagine a parts tech selling and financing a motorcycle, prolly a several hour ordeal. . Im not talking about West Kansas, I have 6 large dealers in about 90 minute ride.

  3. #18
    Left Coast Rider
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    Quote Originally Posted by aclearspot View Post
    My complaint is about the dealers in my area, the EastBay, you are nuts if you think Im going to name them , what good would it do.
    About as much good as your posts on the subject have made.

  4. #19
    Quote Originally Posted by aclearspot View Post
    My complaint is about the dealers in my area, the EastBay, you are nuts if you think Im going to name them , what good would it do.
    It would alert other members to the fact that your complaint might have some validity. Otherwise it is just whining that ought to be ignored. So be it.
    Paul Glaves - "Big Bend", Texas U.S.A
    "The greatest challenge to any thinker is stating the problem in a way that will allow a solution." - Bertrand Russell
    http://web.bigbend.net/~glaves/

  5. #20

    showrooms

    rereading my post, I read no complaints , only an observation.
    "As a consumer the state of affairs at the Parts / Apparel show rooms is pretty sad. My local dealer used to be marginal , now completely useless. While they used to have a little oil / chain lube out they now have a representative one of each . You walk up to the parts counter where as there were always 2 parts techs , you get a bike salesman. Ask for parts and one eye is in the computer, the other scanning for potential motorcycle customers. What happened to the day when there was a chemical rack , made your selection and plopped it on the counter. Now they have to find the part number , check stock in the computer, then walk back and get it. I guess thats the drawback of being a geezer, I remember the way it was.
    Luggage and apparel the same thing. Gondola A will have a tail bag for a GS, some hipster boots, a mug. Gondola B will have a tail bag for a Rt, top box for a Gs,some RR gloves and sneakers. You get the idea. I work for an International Truck dealer, same thing some recent marketing grads were sent out from corporate to redo the display area. Nobody has any idea what the parts numbers of the chemicals are, but it sure looks pretty and guess what the customers hate it ".
    Pehaps Im too old and remembered how it was ....
    As far as naming them , what are you going to do ? Call them up and say "hey one of your customers doesn't like the way your show room looks" or maybe put out a warning to others. "xyBMW has a crappy parts display". I was hoping to get some" yeah my dealers parts area looks like it belongs in a Gucci's" or "yeah my dealers parts display looks like someone multi personality disorder laid it out" or even better"my dealer has oils chemicals laid out nicely and all the GS accessories are in one spot apparel all together".
    Instead I get "It would alert other members to the fact that your complaint might have some validity. Otherwise it is just whining that ought to be ignored. So be it. "
    Its 64 outside im going riding

  6. #21
    Registered User Motodan's Avatar
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    Quote Originally Posted by aclearspot View Post
    rereading my post, I read no complaints , only an observation.
    "As a consumer the state of affairs at the Parts / Apparel show rooms is pretty sad. My local dealer used to be marginal , now completely useless. While they used to have a little oil / chain lube out they now have a representative one of each . You walk up to the parts counter where as there were always 2 parts techs , you get a bike salesman. Ask for parts and one eye is in the computer, the other scanning for potential motorcycle customers. What happened to the day when there was a chemical rack , made your selection and plopped it on the counter. Now they have to find the part number , check stock in the computer, then walk back and get it. I guess thats the drawback of being a geezer, I remember the way it was.
    Luggage and apparel the same thing. Gondola A will have a tail bag for a GS, some hipster boots, a mug. Gondola B will have a tail bag for a Rt, top box for a Gs,some RR gloves and sneakers. You get the idea. I work for an International Truck dealer, same thing some recent marketing grads were sent out from corporate to redo the display area. Nobody has any idea what the parts numbers of the chemicals are, but it sure looks pretty and guess what the customers hate it ".
    Pehaps Im too old and remembered how it was ....
    As far as naming them , what are you going to do ? Call them up and say "hey one of your customers doesn't like the way your show room looks" or maybe put out a warning to others. "xyBMW has a crappy parts display". I was hoping to get some" yeah my dealers parts area looks like it belongs in a Gucci's" or "yeah my dealers parts display looks like someone multi personality disorder laid it out" or even better"my dealer has oils chemicals laid out nicely and all the GS accessories are in one spot apparel all together".
    Instead I get "It would alert other members to the fact that your complaint might have some validity. Otherwise it is just whining that ought to be ignored. So be it. "
    Its 64 outside im going riding
    Sorry you found some responses to your post out of line. They're somewhat like the dealerships' inventory/display in your area.
    '17 RT
    MOA #46783

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