mxsx337
Member
I didn't put this in the "Wethead" section because it's not really about my specific motorcycle but a question about BMW and how service/warranty issues are handled at the dealer and corporate level.
Here's the background: On or about March 6, 2021 my radio developed a problem; the sound from Sirius XM and FM became distorted. The sound (in my bluetooth speakers) was perfect on the Aux and UBS inputs but on Sirius XM the sound was like listening to an old worn out vinyl record played with a bad needle. The music was there, the volume was fine, but (believe me) you wouldn't want to listen to it. This sound problem was on all XM channels. My bike was still under warranty, so I took it to the closest BMW dealer -- Broward Motorsports of the Treasure Coast in Hobe Sound, Fl. The dealer told me they would contact BMW warranty dept. to find out how they (BMW) wanted them to deal with the problem. That was March 25. I called the dealer one (1) week later to find out if they had heard from BMW; the answer was "No, it usually takes time." I let another week go by and called the dealer again; again I was told they hadn't heard from BMW and when I asked how long these things usually take, I was told (in a quite nasty tone of voice) not to call anymore, they would call me. That was on-or-about April 7. On-or-about April 8, I called BMW Customer Support to try to learn why it was taking so long for the dealer to get a response about my problem -- I wasn't able to learn anything about why nothing was being done about my radio problem, but on April 15, while on a two-week car trip, I got a call from BMW Customer support saying they would look into my problem. On April 21 I received an Email from customer support saying they were "researching" my "case" and I would hear something by April 28.
I know it's not April 28, yet, but as of today it's been a month since I went to the dealer and I would like to know if this is normal BMW Corporate/Dealer procedure?!! I'm planning a big cross country trip in early June and I would like my radio fixed. My father-in-law was a motorcycle dealer (Berliner Motors and Yamaha among others) and I spent a considerable amount of time involved in the business and I never heard of ANYTHING taking this long to get answered. I'm hoping someone on the forum will be able to tell me if this is SOP or what, if anything, I can or should do to try and get my radio fixed.
Thanks for reading!
Here's the background: On or about March 6, 2021 my radio developed a problem; the sound from Sirius XM and FM became distorted. The sound (in my bluetooth speakers) was perfect on the Aux and UBS inputs but on Sirius XM the sound was like listening to an old worn out vinyl record played with a bad needle. The music was there, the volume was fine, but (believe me) you wouldn't want to listen to it. This sound problem was on all XM channels. My bike was still under warranty, so I took it to the closest BMW dealer -- Broward Motorsports of the Treasure Coast in Hobe Sound, Fl. The dealer told me they would contact BMW warranty dept. to find out how they (BMW) wanted them to deal with the problem. That was March 25. I called the dealer one (1) week later to find out if they had heard from BMW; the answer was "No, it usually takes time." I let another week go by and called the dealer again; again I was told they hadn't heard from BMW and when I asked how long these things usually take, I was told (in a quite nasty tone of voice) not to call anymore, they would call me. That was on-or-about April 7. On-or-about April 8, I called BMW Customer Support to try to learn why it was taking so long for the dealer to get a response about my problem -- I wasn't able to learn anything about why nothing was being done about my radio problem, but on April 15, while on a two-week car trip, I got a call from BMW Customer support saying they would look into my problem. On April 21 I received an Email from customer support saying they were "researching" my "case" and I would hear something by April 28.
I know it's not April 28, yet, but as of today it's been a month since I went to the dealer and I would like to know if this is normal BMW Corporate/Dealer procedure?!! I'm planning a big cross country trip in early June and I would like my radio fixed. My father-in-law was a motorcycle dealer (Berliner Motors and Yamaha among others) and I spent a considerable amount of time involved in the business and I never heard of ANYTHING taking this long to get answered. I'm hoping someone on the forum will be able to tell me if this is SOP or what, if anything, I can or should do to try and get my radio fixed.
Thanks for reading!