BMW customer service? Bought a new bike and 100 miles later the rear shock started leaking,I emailed BMW customer service and called them NO reply! I work as a service manager and GM gives us 30 minutes to replay or we feel the rath, luckly honz at gateway BMW in stl is a good guy and has been great to deal with but 3 weeks to get a part,so as I was at the dealership yesterday talking to another owner who had problems he had an engine blow at 300 miles said he had the same problem as me with BMW said decided to buy another brand,which I know he will probally regrete, has anyone else had an experiance with poor factory warranty experience?