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I am not surprised by this move as their sales staff had a nasty habit of ignoring customers wondering their showroom floor.
I don't know about their service department, but many of the bikes sold there end up at the Ft Lauderdale dealer for service and parts...
Edit: Welcome to the forum..
Hmmm,,,, Now I'm wondering if I should take my new (to me) 2020 R1250RT there for service; they are the closest to me as I live in Port St Lucie, but there are a couple other dealers within an hours drive. Interested in any thoughts, feedback and experiences others have had.
TIA,
KevinL