BMW needs to talk to Fedex....

[1-Shot]

It drives me nuts! My wifes new F700GS was ordered and made the schedule for the March build in Germany. Dealer said end of April delivery. It's now May 2 and I dropped in to see if they had an inkling of where on the trip the bike was. "it is in transit, probably on the East coast either nova scotia or montreal by now." No ETA for us to plan around.
How come I can track a $10 package through Fedex, where it is, when it left each city, when to expect delivery, yet they can't even tell me if our $13,000 motorcyle is for sure off the boat yet?

 

[pglaves]

You can rest assured that somebody at BMW knows exactly where that bike is. The problem is that the people at the dealership don't know who that person is, or didn't care enough to ask.

 

[pauls1150]

And knowing where it is isn't gonna make it happen any faster...

 

[1-Shot]

Doesnt make it any faster knowing where it is, but we could make our plans easier.

 

[Omega Man]

You can rest assured that somebody at BMW knows exactly where that bike is. The problem is that the people at the dealership don't know who that person is, or didn't care enough to ask.

People seem to be awful lazy nowadays......and it not just where is my bike. I took a very sick friend to a hospital a while back. That hospital said he had to go the Brigham & Women's in Boston- ambulance transfer. When I go there and asked where he was (00:30 AM) they said they didn't know. When I asked "How can that be"?....They answered "We don't drive the ambulances". He was there, they we having a coffee and danish.
OM

 

[MCMXCIVRS]

When my wife was waiting for her 08 F800ST, they were able to let us know that for sure it was on the ship ........




which was grounded on a sandbar in the St Lawrence and would be delayed a few weeks until it got off loaded to a barge so as they could not get the ship free fully loaded with its cargo. Shipping logistics are not always as easy at it might seem.

 

[clowry]

I think your salesman is being lazy. Dave ordered a new RT in the fall for a winter build with delivery expected late February/early March. Our salesman was able to track it through the entire build process, then through shipping to delivery. He knew it was sitting in Halifax harbour, with the ship stuck in the ice, and let us know there would be a delay in delivery.

 

[pglaves]

It appears that Canadians have a bit of a problem getting their new BMWs delivered. Sand bars, ice, whatever else!

 

[1-Shot]

It appears that Canadians have a bit of a problem getting their new BMWs delivered. Sand bars, ice, whatever else!

LOL - Guess if I had ordered Japanese it would be here by now, living on the west coast.

 

[akbeemer]

LOL - Guess if I had ordered Japanese it would be here by now, living on the west coast.

Yup. Even the radioactive flotsam and jetsam from Japan arrived on schedule.

 

[natrab]

I always like when UPS tells me my package will be delayed because their train derailed. Somehow they still usually get it to me within a week though.

 

[BC1100S]

He knew it was sitting in Halifax harbour, with the ship stuck in the ice...

Uh, Halifax harbour doesn't ice up. Toronto yes. Montreal yes. Vancouver and Halifax - no. Turns out your salesman was, um, creative.

 

[boborgail]

Tracking my RT from Inital Order to Delivery to Dealer:

From a previous post when I was waiting for my bike:

Ordering a BMW car and motorcycle essentially works the same way:

1. Dealer receives production allocation for a certain model. The number of allocations is based, in part, on previous sales at that dealership.

2. Dealer places order for their inventory or for a specific customer using the BMW computer ordering system (I believe it's called DealerSpeed). There is a priority "field" on the Vehicle Inquiry Status order form that indicates the status. Highest priority is "1-Customer Sold." This tells BMW there's a customer waiting for the bike/car. Other priority numbers, such as "3-Priority Stock" indicates it's for the dealer's inventory.

3. After placing the order, the bike or car is assigned a unique Production Number and production week. When I ordered my 2014 RT on February 5, it was scheduled to be built that last week of February. And the dealer provided me with a printout to show the bike was built as scheduled on February 28.

4. About a week after it was built, the bike's status changed to "In Transit To Warehouse." The dealer's computer then indicated the exact container ship that would carry the cargo to New Jersey. You can track the ship's progress (Google Marine Traffic).

5. My 2014 RT arrived in New Jersey in mid-April and was delivered to me on April 24.

6. Total time from build date to delivery about 8 weeks.

After the shock recall, I chose Option 4 and sold my 2014 back to BMW, and ordered a 2015 RT on July 8 (he had just received 2 allocations).

I watched as my salesperson input my order and immediately received a unique Production Number. My 2015 RT order indicated status code 111, which means the ordered was accepted by BMW. Changes are allowed until the bike goes into status code 150 (in production). Ordering a BMW auto works the same way.

My 2015 RT is due in New Jersey port on Sep 20. Once is clears customs, it will be released for truck shipping and should arrive at my dealer in about 10 days.

When I ordered my 2014, my dealer showed me how to track the truck on the DHL website:

https://dhli.dhl.com/dhli-client/publicTracking?7

In the "Search By" drop-down menu, select "Customer Ref Number"

Then input your VIN. It's case sensitive, so use capital letters.

You should be able to track the shipment, assuming that it's coming via DHL.

Hope this helps. If your salesperson doesn't have a clue on how bikes "magically" arrive at his dealership, perhaps it's time to change dealers.

If you have a bike on order, your salesperson can easily check its progress, based on standard BMW codes, as follows (based on auto production, but most still apply):

0 Order deleted by NA
17 Order not Specified
37 Order is at BMW NA
87 Production Week Assigned
97 Order sent to AG
100 Order deleted by AG
101 Error in data transmitted
102 Special Order (no Prod Week)
105 Order out of Prod. Period
111 Order Accepted at AG
112 Order scheduled for Production
150 Production Started
151 Body Shop Started
152 Paint Shop Started
153 Assembly Started
155 Production Completed
160 Released to Distribution
168 AG Stock
170 Waiting Workshop
172 Planned for Workshop
174 Workshop Entry
176 Workshop Complete
180 Waiting for Export Dispatch
181 Waiting for Domestic Dispatch
182 AG Load No. — Released to Carrier
190 Dispatched ex(port?) BMW AG
191 Returned to BMW AG
193 Arrived at Port of Exit (where my car was stalled)
194 Selected for Shipment
195 Shipped from Port of Exit
196 Shipment Arrival — ATA

 

[1-Shot]

Thanks for the detail, boborgail, thats what I would think should be the case. I'll check with them again this week.