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BMW Motorrad Advisory: Stop Riding Your 2014 R1200RT
- Thread starter MikeBoom
- Start date
jono
SlaveToCurves/Wind/Motion
I wrote to this address when it was first published and never heard back. When I called - the person who answered the phone (who really didn't know anything) said when I had picked an option; I would be assigned a support specialist (or some such thing) who would handle my case. That might be how the email address worked for you. Since I went with a trade and my dealer was willing to make decisions - I never had to call them back.
wbrownell9
New member
I may just continue to ride my GTL and shift my deposit to a 2015 San Marino blue with keyless ride. I just hope there's a plan B if the keyless system goes belly up on me. OTOH, the G16GTLE folks have been beta testing that system for us. Decisions, decisions...
jono
SlaveToCurves/Wind/Motion
My BMW car has keyless locks and ignition. It has a "fail safe" mechanism built into the steering column for ignition, and a mechanical key for the doors. I would hope they have something similar for the bike.
Here, add this to the mix...yesterday dealer goes to modify a pending production RT from his factory allotment. However, all his pending-production RT's are now showing a 150 status. Code 150 status indicates "in production". So, does this mean BMW's assembly line now has the "new" shock? That's the only thing dealer can surmise. Could it be all have manual suspensions? NO! They're showing ESA option code. Check with your dealer to see if he's witnessed the same.
What would it mean? Why would BMW move status forward if they didn't have parts for assembly (153) status? As an aside, would assembly line not have been available for non ESA production units? I've seen a number of those show up on our shores..and sold. Of course most of these were dealer 'punched".
111 Order Accepted at AG
112 Order scheduled for Production
150 Production Started
151 Body Shop Started
152 Paint Shop Started
153 Assembly Started
155 Production Completed
160 Released to Distribution
168 AG Stock
My info on Status 150
I was told there were 2014s in that status. They were in that status when the decision was made to stop everything due to the suspension. They had been pulled to the side waiting for resolution. If they had made it to that status 150 they were going to stay in production and be completed. Any bikes that were in one of the earlier status codes were cancelled. There are several people including myself who had orders canceled that had not made it to Status 150.
Do you know if production had resumed on the 2014s in Status 150? That would be an interesting development. I would think BMW would be very sensitive to what order the new suspensions get handed out to current owners, bikes that have been traded in/sold back or in production.
The mystery continues.
I was told there were 2014s in that status. They were in that status when the decision was made to stop everything due to the suspension. They had been pulled to the side waiting for resolution. If they had made it to that status 150 they were going to stay in production and be completed. Any bikes that were in one of the earlier status codes were cancelled. There are several people including myself who had orders canceled that had not made it to Status 150.
Do you know if production had resumed on the 2014s in Status 150? That would be an interesting development. I would think BMW would be very sensitive to what order the new suspensions get handed out to current owners, bikes that have been traded in/sold back or in production.
The mystery continues.
As dealer stated, all his 2014 RT's (his remaining allotment) went from status 112 to 150 this past week. He has no definite idea, but surmises BMW has shocks for assembly...otherwise why would the status change? He had four units go to status 150.
Interesting
That could be a big development. I agree with your logic. It will be interesting to see how soon they move into the next status. Does anybody know what the time of production from Status 150 to Status 155 Production Completed?
That could be a big development. I agree with your logic. It will be interesting to see how soon they move into the next status. Does anybody know what the time of production from Status 150 to Status 155 Production Completed?
I was told that the factory shuts down July and will likely retool for 2015 RT models when production on the RT restarts. Mostly with the same 2014 RT parts, just new paint and the keyless options.
lkraus
New member
I understand that in Europe/UK the recalled RTs are being held by the dealer, while the rear shock is shipped to BMW for a rebuild. A temporary fixed strut is installed in place of the shock to support the bike during storage.
It could be that these struts are also being used to allow the production lines to keep rolling, with the shock being installed just before shipping, or as part of dealer prep.
It could be that these struts are also being used to allow the production lines to keep rolling, with the shock being installed just before shipping, or as part of dealer prep.
I've had BMW bike's that were manufactured in July. My understanding August is typical down time. Maybe it changes.
lkraus
New member
My '06 RT: Production date 15.08.2005
(This date I remember. Cannot reliably remember wedding date.)
rockbottom
Steve
I need that bike: that date is my anniversary.
jono
SlaveToCurves/Wind/Motion
I visited the Berlin factory right after they had installed the hoist system that moves the bike cradles around in the ceiling. At that time, they had only one shift and the seasonal nature of motorcycle sales along with their production needs meant bike production did not take all year, so the factory was tasked with making car parts during their motorcycle down time.
If you look for pictures of the factory via Google - you'll see it's a very flexible factory environment meaning stations can be set up and torn down very quickly and the "line", like the old fixed assembly lines, doesn't exist. It's just an aisle in which the bike cradle moves down between mobile shelving and mobile assembly stations.
I've seen reports that since the time of my visit, they have gone to multiple shifts and bike production is year round.
mikebutler
New member
I need some help
I have yet to talk to Customer Service (CS) and after reading all of this I should probably be glad that I haven't. All my dealings have been with my local dealer which I have to say have been very professional and congenial. My dealer is aware that my choice is to wait for the repair. Am I making a mistake by not contacting CS? Will my repair happen sooner if I contact CS? I'm pretty sure that I was the first delivery of the RTW for my dealership. Does BMW need to know this or do they already know who got their bikes when?
I really do miss riding my bike. The 3,000 miles on it were all very enjoyable. Can't imagine riding/settling for anything else.
I have yet to talk to Customer Service (CS) and after reading all of this I should probably be glad that I haven't. All my dealings have been with my local dealer which I have to say have been very professional and congenial. My dealer is aware that my choice is to wait for the repair. Am I making a mistake by not contacting CS? Will my repair happen sooner if I contact CS? I'm pretty sure that I was the first delivery of the RTW for my dealership. Does BMW need to know this or do they already know who got their bikes when?
I really do miss riding my bike. The 3,000 miles on it were all very enjoyable. Can't imagine riding/settling for anything else.
KarlG
New member
Mike,
No one really can say for sure but I have found for me personally, the CS have been very pleasant and a complete waste of time. I never received the promised call back and never received a return call after leaving a message. My dealer is on top of the situation and really is all the contact and assistance I need. Your dealer sounds similar. Contacting CS, IMO, won't likely be of any help but also cannot hurt other than being some wasted time.
No one really can say for sure but I have found for me personally, the CS have been very pleasant and a complete waste of time. I never received the promised call back and never received a return call after leaving a message. My dealer is on top of the situation and really is all the contact and assistance I need. Your dealer sounds similar. Contacting CS, IMO, won't likely be of any help but also cannot hurt other than being some wasted time.
