I really wanted to share my recent experience w you all in regards to damage done to my 2014 K1600 GTL. On March 17th I called the local dealer and BMW roadside assistance for pu for a flat in my rear tire. The dispatcher called me to get details and since I wasn't home my wife would be there to open the garage for access. The dispatcher after some instructions from myself to be careful assured me I was in good hands and that she will send an experienced driver! 3 days later i got a call from the dealer saying the damage will be excessive, in the thousands! knowing nothing about this I hit the roof! The driver ratcheted the left handlebar to tight and snapped it off thus causing damage to the speaker cover, clutch assembly, fairing, gas tank and the lists goes on. An experienced driver!! Here's my angst... its now been six weeks and we are still awaiting parts from Germany, I had a conversation w Roadside and they sympathized however they will escalate this to a higher white shirt as he cannot make the call on this at the moment, now 5 weeks later i have received no return call, zippo! A few days later I emailed BMW Canada customer service saying since the bike was purchased in Oct and now has only 823 kms on her I am asking for a new bike, compensation and possibly a loaner! Through no fault of my own i now have over $6000 damage and a dec on the bike now and all of this stemming from a pu for a flat tire! Other than the standard reply that my letter has been received I have not heard one word form BMW Canada. I know of no worse customer service than BMW Canada, this is absolutely ridiculous and I am pretty steamed! On Friday I went to the local dealer and spoke my mind to a few ee's including the GM, he stated that he will be in contact w the National Director but we'll see where that goes..... I haven't a good thing to say how BMW has handled this and will be passing more on to others to peel back layers and look into customer service w BMW because it very possible the worse I have ever encountered! I am so disgusted that will be moving on to another ride later this year, great bike but the talking heads are pitiful! by the way should you need a pu in Vancouver BC stay away from Mitchell's towing!!
Any one else have this experience? Legal doesn't think I have much to stand on as i have to prove that I have lost $$ on a sale transaction. thx for listening!