A LONG STORY:
Well, Helen gets a call Monday morning from the dealership she took her '07 Jeep Liberty to have some recall issue done and to repair the recently broken ignition interlock.
" we had a break-in and your Jeep is GONE" " It was the ONLY vehicle in our lot they took"
She has had to push the cable down under the console shifter with a screwdriver to remove the ignition key for the last two weeks...found solution on Google of course.
When she dropped it off, she handed them the key and was clear on how to remove it...the service writer jokingly acknowledged he knew about the problem as she handed the key and screwdriver to him. She told him if she could Google a how-to, they should be able to do the same.
We rode to dealer so she could sign a police report and talked to the less than apologetic Service Manager who basically said the insurance company will contact us in a few days and a settlement would be offered. She had to ASK about a loaner car...a minivan was offered Oh, he kept directing his replies to me...I explained it was Helen he needed to be dealing with as I left his office. He reluctantly did and seemed very uncomfortable, as did Helen with his demeanor.
You would think they see a future sale and let her take a new Jeep...didn't happen. He seemed to just want her to sign the report when the officer showed and happily leave. Not a single apologetic word.
He claimed the thieves had used a slimjim to open her car and drive away, just seconds after he admitted they left the key in it! Only key, you locked it in the vehicle?...yeah, right. Did the porter mention he left the key in it and did not lock it? A bit of on his part and in backstepping.
We left with the understanding he would locate a comparable SUV on their dime. I believe they have lost a long time Jeep purchaser, as this was the third dealer we have had some sort of internal issue with.
She called the GM the following morning to tell him how she had felt during this encounter. He of course was unavailable, but called back in about an hour. She told him a contact from him the previous day would have been her expectation. He agreed and apologized. He was uninformed of the few details we had...especially the key being left in an unlocked vehicle in their control over the weekend. He called back later and said a SUV was sitting at their sister dealer next door when we could come back or he could deliver it and he was waiting to talk to the Service Manager who was off yesterday. He apologized for the event and assured her he would handle himself from this point on.
Waiting on the insurance call and expecting a basic blue book value thrown at her. Not planning on accepting that as we were not selling/trading, nor had wrecked this unit. She did not cause this event. She had added a lot of upgrades to this model and will hold fast on a higher value as we did not cause the need to "settle".
Did not want to involve a lawyer, but this morning thinking it is in our best interest.
NOT how either of us wanted to start our week with for sure . Helen is still in shock mode...angry and not so Happy.