halshaffer7@gmail.com
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I just took my new Sport GT into Foothills BMW in Lakewood Co for a simple Running In Check (700 miles) which consisted of basically an oil change and a bunch of mechincal checks for about $350. The Service Dept there is not known for reliable service and sure enough when I went to pick up my bike my front wheel seemed to be out of sync with my handlebars. The front end felt loose. The Service Mgr., Justin Lassy, came out and thought it was the paralever. He passed it off to the technician who had just ridden it 7 miles and declared the bike fit. Sometime between the technician's test ride and my picking up the bike (minutes), the Service Mgr, Lassy, claims the Steering Nut became loose and was then retorqued to BMW specifications. Walla, they just charged BMW another couple of hundred bucks for warranty work. There was NADA a thing wrong when I brought the bike in for Service. How in the hell can a Steering Nut become loose in the time it takes the technician to park the bike and my getting on it (which was just minutes)? How could the Technician NOT realize the Steering Nut was loose during a 7 mile test run? Has anyone had a similar problem? I'm thinking Foothills BMW pulled a fast one. Warranty work is a gravy train for an otherwise desperate dealership. I have no confidence in this Service Mgr.
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