You may want to press the dealership to try to determine the root cause of the failure. Typically on the other bikes where this has occurred it was finally tracked down to a transmission/engine misalignment - right from the factory.
And yes - that's why it was difficult to downshift. Same symptoms the other models with the problem experienced.
FWIW - this is only the 2nd time I've heard of this failure mode on the hexhead/camhead bikes... it isn't a common occurrence.
* = the reason I didn't - I didn't want to be the harbinger of doom..