Last year at the Bloomsburg rally I bought an Olympia touring jacket from BMW of Countryside. LOVE the jacket. Excellent 3 season capability and head and shoulders above my old Field Sheer.
About a month ago, the zipper on the windbreaker liner started to come apart. It still works but won't for long.
I went to Olympia's website and emailed them. While I could have a local seamstress sew a new zipper in it, the OE zipper has a nice aircover to prevent flow. I explained that to the guys at Olympia and within an hour had an email back from them that while my jacket was out of warranty, they'd either repair it there if I wanted to send it to them or they'd send me a zipper and up to $30 to have a local seamstress repair it. I said I'd rather have it done here as the turn around would be shorter than the 3-4 weeks Olympia said it might be.
No problems! We'll send a zipper and a check for $30.
I don't know about you, but THAT is Customer Service!!
I can't imagine that the labor for the zipper will be $30 and I fully intend to return the balance.