Some dealers are unquestionably bad, but it's useful to remember that life's a self-fulfilling prophecy, i.e. if you expect them to treat you badly, they will.
'12 R1200RT, '02 R1100S, '84 R80G/S
The dealer that he's complaining about (frank, yes?) can be a real yutz, regardless of what one might expect from him.
Ride Safe, Ride Lots
Regardless of dealer performance and whether you like them or not or how far they are away....there are a few items that I will never buy at a BMW dealer. Tires and batteries are definitely among them. In today's time of heavy competition brought on by the internet, there are a huge amount of different sources for these products and they don't have to be on-line, necessarily.
Are you buying your batteries and tires for your car at the dealership you bought the vehicle from??
I do agree with a previous poster about the perceived advantages of a Shorei Lithium-Iron-Phosphate over a premium battery, like an AGM, and their significantly higher price. I have not found a way to justify it.
I would submit that some customers are unquestionably badder. i.e. Walk in with a crap attitude and a belief than you're about to get ripped off and you will walk out thinking that you did.
There used to be a TV commercial where they said an educated consumer is the best customer. Along these lines I would say informed as well. Dealers and shops that prey on customers do so out of the customers ignorance and trust.
Can someone please explain to me why, after about 35 years of taking my motorcycles to a variety of different dealers (European and Japanese) I have yet to have an unresolved dispute? Am I just lucky?
And Ponch, a client with a crap attitude can march right back out the same door they came in. In my business I've instructed staff to NOT deal with certain clients due to the behaviour of those clients. My car dealer now does a walk around of my car when I bring it in for service. Why? Because some customers have tried to blame them for scratches and dents which were there before they brought the car in. Nice.
This will be my last comment on the subject.
What you said demonstrated transparency. I have no issue with an inspection of the car or bike. Take video if it helps. This is a good thing. Everything is up front. Where things get screwed up is when things are left to a blank page where either side can fill in the blanks. Carte Blanche is a bad way for anyone to do business. Expectations have to be managed and a definition of what work will be done, possibly what will not be done and how much it will cost needs to be made clear before any transaction and in writing. Too many times I have seen either side get creative when expectations aren't defined. As long as everything is above board, clear and transparent, there would be much wiggle room for thieves, liars or the entitlement class.
Seems like the OP isn't the only one having issues with BMW: http://autos.yahoo.com/blogs/motoram...163648995.html
I just had a problem with who I assume is that same dealer in Denver. All I wanted was an oil change, and the valves checked as I was at 6k and 2,000 miles from home. These are things I try to do myself. Next thing I know, they want to change the break fluid, tranny fluid, the whole nine yards. The bike was a month old and I just didn't have anything do with with the used oil, so I figured it was easier for them to do it. I got such a hard time about not having the full service. I told them they didn't need to charge me for new valve cover gaskets, nor the screws that hold the valve covers on. I got the red ass and told it was going on my permanent record. At my shop, when you have the clearances checked, you get a write up about the specs and which were replaced. I got nothing but an attitude and "I guess they didn't change them then". Too bad, it's a nice shop outside of that one guy behind the counter.
J.R., 2012 RT
http://www.bmwofdenver.com/staff2.asp . Unless of course you guys are talking about Foothills BMW. I have heard good things about Grand Junction BMW.